Find a
better
way
Recognize
your branch
leaders with
a BMO
Beam
Speak up
and be
candid
Talk to 3
customers
about
telephone
banking
Call 5 customers (leave
them a message) tell
them thank you for
banking with us & ask if
there's anything we an
do to make their
banking easier.
Surprise 5
customers
with a BMO
surprise gift
Show a
customer
how to bank
through the
ATM
Show 5
customers
our BMO
social media
page
Make it
your
problem
Show 5
customers
how banking
can be fun!
Offer help
to 10
customers
at the
ATM
Hand a thank
you card to a
customer who
frequents the
branch
Send a
congratulations
card to
customers with
pre-approved
Mastercards
Provide a
one-on-one
lesson on
our mobile
app
Celebrate your
customer &
send a thank
you card to 5
customers.
Show 5
customers
our mobile
banking app
WOW a
customer
with BMO
knowledge
Unite to
serve our
customer
Listen
without
judging
Help
others
succeed
Admit when
you don't
have the
answers
Balance
risk and
opportunity
Ask 3 customers,
what you could
have done
differently to make
their experience
memorable?
Recognize
a colleague
with a BMO
Beam
Find a
better
way
Recognize
your branch
leaders with
a BMO
Beam
Speak up
and be
candid
Talk to 3
customers
about
telephone
banking
Call 5 customers (leave
them a message) tell
them thank you for
banking with us & ask if
there's anything we an
do to make their
banking easier.
Surprise 5
customers
with a BMO
surprise gift
Show a
customer
how to bank
through the
ATM
Show 5
customers
our BMO
social media
page
Make it
your
problem
Show 5
customers
how banking
can be fun!
Offer help
to 10
customers
at the
ATM
Hand a thank
you card to a
customer who
frequents the
branch
Send a
congratulations
card to
customers with
pre-approved
Mastercards
Provide a
one-on-one
lesson on
our mobile
app
Celebrate your
customer &
send a thank
you card to 5
customers.
Show 5
customers
our mobile
banking app
WOW a
customer
with BMO
knowledge
Unite to
serve our
customer
Listen
without
judging
Help
others
succeed
Admit when
you don't
have the
answers
Balance
risk and
opportunity
Ask 3 customers,
what you could
have done
differently to make
their experience
memorable?
Recognize
a colleague
with a BMO
Beam