Researched40 filesBrokerrequesteda statusupdateGottransferred3 timesCompleted10 files3rd orhigherattempton fileGot 5partialcompletesGothungup onGot 10worknumbersLeft 5voicemailsLeft 10voicemailsReceiveda faxReceivedacompletefrom PRGTransferredbut had toleavevoicemailCompleted15 filesGot apartialcompleteHad tocallanothercountryCompleted5 filesMade 70phonecallsAnswered10 callsMade 90phonecallsAnswered20 callsGot 5worknumbersHad toescalatea fileSent in ageneralinquiryMade 20phonecallsMade 50phonecallsGot acompletefrom VOIbeing in fileGot acallbackFaxRequiredMade 10phonecallsResearched10 filesResearched20 filesHitcommitment