Providedfirst callresolutionFree!UsedEmpathySend10surveysSend10surveysProperlyusedOpeningscriptDe-escalateda callFree!AskedQuestionson chat allshiftProperlyused theclosingscriptOffered totroubleshootDe-escalateda callcongratulateduring apost callSend10surveysadvisecustomerof onlinechatProvidedfirst callresolutionCameback ontime frombreak1Updateprefmethod ofcommTroubleshootany unitCameback ontime frombreak2Replied topatty's"Goals"emailwasn'tlate fromlunchProvidedfirst callresolutionDe-escalateda call
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