Happycustomersare loyalcustomersSensingthe guestneedsBegenuineProvidedirectionsprovideuncommonguestserviceExecuteyour jobwellAssistSmileEmpathyGreetExcelin yourjobThecustomeris KINGYou makethedifferenceWOWtheguestStrive tobe thebestThe guestperceptionis theirrealityActivelylistenKnowledgeAsk openendedquestionsSayHelloMakeeyecontactWe arepeoplewho likepeopleGo aboveandbeyondEmpower