ListenthorouglyI initiateda DieboldservicerequestStaying upto date onpolicies andproceduresIntroduceyourselfIabsolutelycan!ProvidedepartmentnameKnowledgeableHow mayI helpyou?Using thecustomer'snameMayIEngageotherLOBsThank youfor beinga apart ofthe team.Repeatbackdetails2MinutesWarmtransferI will haveyour PSMcall youIunderstandyourfrustrationMypleasure!7SecondsIs thereanythingelse I canassist with?3RingsCustomershould notrepeatthemselvesMay Iplace youon hold?DeadAir