Quality Bingo
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Quality Bingo
B
I
N
G
O
Recap
solution
Using
appropriate
systems
Recapping
information
Appropriate
tone during
greeting
Empathy
and
compassion
Effective
questioning
techniques
Exemplifies
the spirit of
one IKEA
Product
recommendations
Research
best
options
Gratitude
Educating
customer
RFC
Proper
transfer
technique
Deescalate
the
customer.
IKEA
tone of
voice
Use of
customer's
name
Proper
hold
technique
Free!
Appropriate
knowledge
Individualizes
service
Additional
assistance
Survey
Correct
dispute
process
Active
listening
skills
Defined
greeting
was used