Retention Bingo
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Retention Bingo
B
I
N
G
O
Thoroughly
document
the
accounts
I understand that you
don’t see the purpose
of having the warranty.
However, you have
coverage for major
systems which could
be costly should you
have to pay out of
pocket.
Real
Estate
Actively
listen to the
cancellation
reason
I understand your
frustration with the
parts being delayed, I
would be upset too. I
tell you what; allow
me the opportunity to
look into what is
causing the delay.
Empathize
with the
homeowner
Being on a budget is
even more of a
reason for you to
keep the warranty as
it will cut down on out
of pocket expenses
should a major
emergency occur.
I understand that you
went to a different
warranty company.
However, AHS is the
number one warranty
company and
provides the most
coverage
Express the
value of
having the
warranty.
Provide
alternatives
to
cancelling
Value
prop
If you have an
unpleasant
experience with a
company, let us
know. AHS has over
14,000 contractors in
our network to
service homeowners.
Free!
Have a
pleasant
tone
Aim to
retain
I understand that you aren’t
pleased with the service
that was provided. That is
not how we expect our
vendors to perform. Allow
us the opportunity to
redeem ourselves and
show what AHS is really
about
Let the h/o
know that
they are
valued.
Address the
homeowners
issue or
concern
Be a
owner, not
a renter
Concession
Retention
Only the
policy holder
can cancel
the contract
Build
rapport with
the
homeowner
I understand that you
would like to cancel
the contract due to a
service issue. Allow
me the opportunity to
get you issue
resolved.
Make 2
valid
rebuttals