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O
X
F
R
D
Quoted
Plan
Type
CCP
Used
MiWeb
Had to do
a One
Time
Referral
Looked up
a Provider
in YODA
Sent a
Hand
Written
Note
Transfer to
Optum
Chiropractic
Transfer to
United
Health Care
Dental
Quoted
Dental
Restorative
Benefit
Quoted
DME
Helped
with the
Web Site
Quoted
Vaccine
Coverage
Used
an
SOP
FREE
Had an
Escalated
Call
Called
SME
Transfer
to Optum
Infertility
PCP
Change
Quoted a
Denied
Auth
Status
Provider
When
Quoting
Benefit
Used
QBT
Noticed the
6 Pillars of
Compassion
Being Used
Quoted
Maternity
Benefit
Offered a
Commitment
Sent a
SME
Mail
Transfer to
Medical
Management