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T
E
C
H
O
Accepted
a Positive
Action
1st time
smartphone
user wants
lessons
Changed
Them to a
Verizon
Plan
Sent out
an EOD/
One
message
Kept
Promise
for a
Follow up.
Irate
Customer
needed
Validiation
Not
following
instructions
Store rep.
request
CLNR no
T.S
Irate - But
accepts
Positive
action
Basic
Phone
transfer
Accepted
a Positive
Action
Accepted
adding
TMP
FREEBY
Cold
Transfer
Said hard
reset phone
MVD- Nope!
Was told
that they
shipped a
CLNR
OOW but
customer
still wants
a CLNR
Device
has been
hacked or
Spied on
Customer
using Foul
Language
Vendor rep
transfers
billing
issue.
Offered
TMP To
customer
Comfortable
Give
customer
appeciation
I need
help with
my
computer
Indecisive.
Customer
needed
Clarity
Customer
keeps
telling you
to hold
I still own
a
Blackberry