De-escalateda callUpdatedPrefMethod ofCommDe-escalateda callTookaccountabilityAdvisedcx canCHAT inthe futureProvideFirst CallResolutionTookaccountability5SurveysSentUsedempathyProperlyreadendingscriptTookaccountabilityAsked tocall cx byfirst nameUsedempathyNotatedproperlyonAS400/DTAsked tocall cx byfirst nameAdvisedcx canCHAT inthe futureUpdatedPrefMethod ofCommCalledcustomerby firstnameProperlyreadendingscripCongratulatedcustomer fornew purchaseProvideFirst CallResolutionNotatedon F5screen5SurveysSentNotatedon F5screenDe-escalateda callUpdatedPrefMethod ofCommDe-escalateda callTookaccountabilityAdvisedcx canCHAT inthe futureProvideFirst CallResolutionTookaccountability5SurveysSentUsedempathyProperlyreadendingscriptTookaccountabilityAsked tocall cx byfirst nameUsedempathyNotatedproperlyonAS400/DTAsked tocall cx byfirst nameAdvisedcx canCHAT inthe futureUpdatedPrefMethod ofCommCalledcustomerby firstnameProperlyreadendingscripCongratulatedcustomer fornew purchaseProvideFirst CallResolutionNotatedon F5screen5SurveysSentNotatedon F5screen

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a call
  2. Updated Pref Method of Comm
  3. De-escalated a call
  4. Took accountability
  5. Advised cx can CHAT in the future
  6. Provide First Call Resolution
  7. Took accountability
  8. 5 Surveys Sent
  9. Used empathy
  10. Properly read ending script
  11. Took accountability
  12. Asked to call cx by first name
  13. Used empathy
  14. Notated properly on AS400/DT
  15. Asked to call cx by first name
  16. Advised cx can CHAT in the future
  17. Updated Pref Method of Comm
  18. Called customer by first name
  19. Properly read ending scrip
  20. Congratulated customer for new purchase
  21. Provide First Call Resolution
  22. Notated on F5 screen
  23. 5 Surveys Sent
  24. Notated on F5 screen