ProvideFirst CallResolutionProperlyreadendingscriptNotatedproperlyonAS400/DTProvideFirst CallResolution5SurveysSentUsedempathyUpdatedPrefMethod ofCommDe-escalateda callUpdatedPrefMethod ofCommTookaccountabilityAdvisedcx canCHAT inthe futureNotatedon F5screenUsedempathyAsked tocall cx byfirst nameNotatedon F5screenAdvisedcx canCHAT inthe futureCongratulatedcustomer fornew purchaseTookaccountabilityTookaccountability5SurveysSentCalledcustomerby firstnameProperlyreadendingscripDe-escalateda callAsked tocall cx byfirst nameProvideFirst CallResolutionProperlyreadendingscriptNotatedproperlyonAS400/DTProvideFirst CallResolution5SurveysSentUsedempathyUpdatedPrefMethod ofCommDe-escalateda callUpdatedPrefMethod ofCommTookaccountabilityAdvisedcx canCHAT inthe futureNotatedon F5screenUsedempathyAsked tocall cx byfirst nameNotatedon F5screenAdvisedcx canCHAT inthe futureCongratulatedcustomer fornew purchaseTookaccountabilityTookaccountability5SurveysSentCalledcustomerby firstnameProperlyreadendingscripDe-escalateda callAsked tocall cx byfirst name

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide First Call Resolution
  2. Properly read ending script
  3. Notated properly on AS400/DT
  4. Provide First Call Resolution
  5. 5 Surveys Sent
  6. Used empathy
  7. Updated Pref Method of Comm
  8. De-escalated a call
  9. Updated Pref Method of Comm
  10. Took accountability
  11. Advised cx can CHAT in the future
  12. Notated on F5 screen
  13. Used empathy
  14. Asked to call cx by first name
  15. Notated on F5 screen
  16. Advised cx can CHAT in the future
  17. Congratulated customer for new purchase
  18. Took accountability
  19. Took accountability
  20. 5 Surveys Sent
  21. Called customer by first name
  22. Properly read ending scrip
  23. De-escalated a call
  24. Asked to call cx by first name