Provide First Call Resolution Properly read ending script Notated properly on AS400/DT Provide First Call Resolution 5 Surveys Sent Used empathy Updated Pref Method of Comm De- escalated a call Updated Pref Method of Comm Took accountability Advised cx can CHAT in the future Notated on F5 screen Used empathy Asked to call cx by first name Notated on F5 screen Advised cx can CHAT in the future Congratulated customer for new purchase Took accountability Took accountability 5 Surveys Sent Called customer by first name Properly read ending scrip De- escalated a call Asked to call cx by first name Provide First Call Resolution Properly read ending script Notated properly on AS400/DT Provide First Call Resolution 5 Surveys Sent Used empathy Updated Pref Method of Comm De- escalated a call Updated Pref Method of Comm Took accountability Advised cx can CHAT in the future Notated on F5 screen Used empathy Asked to call cx by first name Notated on F5 screen Advised cx can CHAT in the future Congratulated customer for new purchase Took accountability Took accountability 5 Surveys Sent Called customer by first name Properly read ending scrip De- escalated a call Asked to call cx by first name
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Provide First Call Resolution
Properly read ending script
Notated properly on AS400/DT
Provide First Call Resolution
5 Surveys Sent
Used empathy
Updated Pref Method of Comm
De-escalated
a call
Updated Pref Method of Comm
Took accountability
Advised cx can CHAT in the future
Notated on F5 screen
Used empathy
Asked to call cx by first name
Notated on F5 screen
Advised cx can CHAT in the future
Congratulated customer for new purchase
Took accountability
Took accountability
5 Surveys Sent
Called customer by first name
Properly read ending scrip
De-escalated
a call
Asked to call cx by first name