This bingo card has 25 words: Emotional student, Wants an exception to policy, Late Registration Complaint, Wants immediate service, "I want to speak to your supervisor", Complains about university policy, Demand special treatment, Interrupts while you explaining, Repeats the same complaint, This isn't my fault, Uses a raised voice, Compares to another university, Challenges your decision, Asking for follow up everyday, Complaints on social media, "This is unfair", Wants instant answer, "I know the dean/hod", Different accent, Wrong department, Use google translate, "I don't understand your language", Students Demands Immediate Help, Parents call repeatedly and Misinterprets Your Tone.
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