This bingo card has a free space and 24 words: Guest is flying with a different airline, Guest starts yelling or crying, Improper use of "literally", "Do you have scissors?", Guest left an item on the plane, Weather related IROP, Guest cnx and doesn't need to p/u bag, "How do I get to [place]?", Bag was here the whole time, "My bag is destroyed!", "It was only an hour flight!", The bag has some dirt on it, "I'm never flying WestJet again!", Name or status dropping, "My [keys, medicine, etc] is in that bag!", The guest thinks we're Check In, Guest makes a personal insult, "I can't buy anything with $100.00!", Guest makes huge exaggera-tion, "Where's my [family member]?", "I was the first to check in!", Guest doesn't know vital info for claim, Guest asks to use our phone and "Where do people come out of?".
Baggage Bingo | Baggage Bingo | Service Desk | Guest Service | Expectations BINGO
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