This bingo card has a free space and 24 words: Empathize, Be Proactive, Stay Friendly, Listen, Act, Be Firm, Educate, Refer To policy guides : Contact List, How, Set your Agenda, Quality, Warm Transfer, Maintain good Tone, Trigger words, Don't Deny a Supervisor, Good Notes, ODIN, Take Ownership, Escalate Accordinly, Review your Tools, Offer Call Back, Check in with Customer every 2 Minutes, Use the their name, Make sure to Verify and Check account history.
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