This bingo card has a free space and 24 words: top lvl verified, agent uses M2, get callers full name, leasing inquiry, acct change, gave hold timeframe (not a moment), transfer from another WPU team, sales rep call, agent uses FDPOS, Rates and Fees, 1099-K call, Recap code suppression, outbound call disclosure given, ACH Reject, uses Share folder for research, Transfer from CS, agent asks to speak to merchant, agent restates callers inquiry, 2nd lvl verified, KADE/ TRL processing used, basic lvl verifed, surcharge verbage used, EOC offered and auth. disclosure used.
Shadow Time! | SUNFIRE SERVICES BINGO 3 | Contact Center Storm Bingo | Day 3 | Reg E
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