This bingo card has a free space and 24 words: doorvragen, klanttype, wachtstand, servicegericht handelen, houding, OEN, klachtenprocedure, keuzevraag, verbale communicatie, klachtenregistratie, keuzemogelijkheid, openingszin, externe klanten, suggestieve vraag, assisteren, trechteren, observeren, registreren, verwijzen, profit organisatie, LSD, non-verbale communicatie, non-profit organisatie and samenvatten.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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