This bingo card has a free space and 24 words: Pts Cancelled, Pts running late, Pts gives wrong Ins Info, "I was on Hold for ten minutes", Help with Pts portal, "PPO OR HMO?", Pts reschedules, "Do you have an office in Haymarket?", "I need to speak with the manager!", "Im not paying for that!!", "I need to see someone today!!", Pts Lecture, "What do you mean WC AUTH?!?", "I have left messages I want someone now!!", "What is an PA?", Pts Paperwork, "What is my pts portal password?", "No I WILL NOT HOLD!!", "You guys do walk ins?", "How much is an x-ray?", "Put me on the cancellation list?", "I don't need an referral?", "What would you do?" and "What is the doctor's extension?".
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