This bingo card has a free space and 24 words: COURTESTY WORDS, RESOLUTION, NOTING ACCOUNT, WRAP-UP QUESTION, KNOWLEDGE, CPNI, GREETING, PERSONAL CONNECTION, EMAIL, WRITING/GRAMMER SKILLS, VERIFYING CUSTOMER'S INFORMATION, DISCOVERY, HOLD, UTILIZING CUSTOMER'S NAME, WISING YOUR CUSTOMER A HAPPY BIRTHDAY, TOTAL POINT VALUE IS 10, RATED PARTIAL, TOTAL POINT VALUE IS 15, SKILL RATED N/A, ZERO, TOTAL POINT VALUE 4, CHATS, To Welcome Customer to the Chat and Total Point Value is 11.
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