This bingo card has 16 words: Rate increase call, Enroll in Voice Id, Take a payment, Send a Security Token, Add a LOB, Used ARM, Enroll Customer in ACP, Used Copilot to find answer, Take 20 calls, Went to break at scheduled time, Speak to AU, Transfer to Mobile, Submit Ucm ticket, Use Channel Lineup, Explain bill to customer and Upgrade a service.
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