This bingo card has 25 words: List of at least three SMS specialties that you shared with a member today, Verification process, What we document in the parent case for post consultation follow up, These two action determines our historical interactions with members, An example of this success behavior is sending a motivational message to your team, The email we sent to Principal Care Advocate and supervisor after helping to schedule an appointment and/or amazing member interaction, Process for when a member wants an ASC-aligned provider but there are no Alliance/Target providers within the member's desired range, Success behavior that exhibits timely response to email and preparing each day, Processes for providing additional information to member, Inbound Greeting, Success behavior that acknowledges and recognizes others struggles, Asked an Alliance provider office for this when scheduling, Free!, Process for when we call a member after their appointment, On QA form, list the 7 parts of Closing the call, Perform this action with the advocate dashboard daily, Disposition/Experimental Call Outcome we use past verification and giving the pitch, Process for when we find the provider's Alliance facility on Salesforce but not the doctor, Open-ended questions we want to ask members, Ways to build a relationship with a member, SMS service, What we need to do with the member for every appointment we have helped schedule, Success behavior that attempts to find the answer before reaching out, Success behavior that shares tips learned with others and Fill this out when the provider, member, and advocate are on the line together.
Customer service week | Customer Service Week | QTC Bingo | Phone Block Bingo | GBD Concierge BINGO Access To Care
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