This bingo card has 25 words: TPMS light still on, I’m dropping off but I’m waiting, Customer hangs up on you, Customer calls about missing oil change sticker, Asks for a loner car, Walks in for service with no appointment, Upset it’s not covered under warranty, Yells about wait time, Asks to speak to a man, 35 calls before lunch, It’s only an oil change…., My sales person said…., Free! You made it to work and, My new (used) car, Confirms 5 appointments, Confirms 10 appointments, Sends 15 emails today, Customer is upset about how long they are waiting, I don’t want to pay for you to diagnose, Helps 5 customers with red cars, Car has under 50,000 km, Customer comments on gas prices, My mechanic said…, An alert light still on after service and Customer mad parts not in stock.
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