This bingo card has a free space and 32 words: 1. MORTGAGE CHANGE, 2. MOST INBOUND CALLS IN ONE DAY, 3. MOST CALLS IN ONE DAY, 4. NEW QUOTE MISC-RENTERS, 5. NEW QUOTE MISC-UMBRELLA, 6. NEW QUOTE MISC-RV, 7. NEW QUOTE MISC-BOAT, 8. NEW QUOTE MISC-DF, 9. NEW QUOTE HOME RW, 10. NEW PROSPECT AUTO, 11. NEW PROSPECT HOME, 12. NB HOME, 13. NB AUTO, 14. NB MISC, 15. POLICY CHANGE MERCURY, 16. POLICY CHANGE GERMANIA, 17. FILE REVIEW-HOME OR AUTO, 18. FILE REVIEW-DF, 19. SPIN OFF QUOTE, 20. FILE REVIEW REWRITTEN, 21. FILE REVIEW STAYED, 22. ELIMINATED YOUR CRUTCH WORD, 23. CONSISTENTLY USE CALLERS’ FIRST NAMES, 24. ASKED A CALLER HOW TO PRONOUNCE THEIR FIRST NAME, 25. ALWAYS THANK CALLERS FOR CALLING, 26. ALWAYS THANK CUSTOMERS FOR THEIR BUSINESS WITH US, 27. TURNED AROUND AN ANGRY CALLER, 28. HELPED A CUSTOMER RESOLVE A PROBLEM THEY ARE HAVING WITH THEIR CARRIER, 29. DO A GOOD JOB EXPLAINING THE DM LETTER, 30. HAVE SAT WITH A CO-WORKER TO HELP THEM AT THEIR DESK, 32. MAINTAIN A POSITIVE MOOD ALMOST ALWAYS and 33. BOUGHT LUNCH FOR A COWORKER OR, MORE IMPORTANTLY, SOMEONE IN MANAGEMENT.
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