This bingo card has a free space and 24 words: Spoke for 30+ min, Asked if I was spam, Call dropped, Patient confused me with billing, Referred to voicemail jail, “You woke me up”, Transportation barrier, Didn’t understand diagnosis, Language barrier, Interpreter needed, Answered on first ring, Attended webex meeting, Took HS Course, Worked in PJs, Didn’t get med filled, Got spinning wheel in an application, On hold for 10+ min, Attended Review Board Meeting, Met pt in MD office, Met pt in hospital, Talked to Case Manager, Called physician/office, No insurance and Had to restart computer.
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