New Year Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient calls for price without Rx or insurance on file.
2. "New insurance only sent me one card."
3. Doctor writes wrong year on Rx.
4. "Why is it so expensive?!"
5. "It didn't need a PA last year!"
6. Explain deductibles to a grown adult.
7. "Can't you just call my insurance and get the info?"
8. Patient wants to rebill ready Rx. It's more expensive.
9. "Can you bill my last year's insurance?"
10. "I don't have a deductible!"
11. "Insurance didn't send a new card."
12. Patient tries to give new insurance over phone.
13. Have to explain Medicare preferred pricing.
14. Hand over card & asks: "How much is it?"
15. "You can't just look up my new insurance?"
16. Explain that you don't take their insurance anymore.
17. Insurance doesn't have new patient on file.
18. Patient gives you expired insurance card.
19. Patient actually HAPPY with new insurance!
20. Transfer >5 Rx for a single patient.
21. "My insurance hasn't changed."
22. On phone with insurance for >15 minutes.
23. Lose good patient because of insurance.
24. New insurance rejection you've never seen before.