Explain thatyou don'ttake theirinsuranceanymore.PatientactuallyHAPPY withnewinsurance!"Insurancedidn't senda newcard."Patient wantsto rebill readyRx. It's moreexpensive.Insurancedoesn't havenew patienton file."I don'thave adeductible!""Newinsuranceonly sent meone card."Patient callsfor pricewithout Rx orinsurance onfile."Why is it soexpensive?!"Explaindeductiblesto a grownadult.Hand overcard &asks: "Howmuch is it?"Newinsurancerejectionyou've neverseen before.Transfer>5 Rx fora singlepatient."It didn'tneed a PAlast year!"Doctorwriteswrong yearon Rx."You can'tjust look upmy newinsurance?"Lose goodpatientbecause ofinsurance.Patient givesyou expiredinsurancecard."Myinsurancehasn'tchanged."Have toexplainMedicarepreferredpricing."Can youbill my lastyear'sinsurance?""Can't youjust call myinsuranceand get theinfo?"Patient triesto give newinsuranceover phone.On phonewithinsurance for>15 minutes.Explain thatyou don'ttake theirinsuranceanymore.PatientactuallyHAPPY withnewinsurance!"Insurancedidn't senda newcard."Patient wantsto rebill readyRx. It's moreexpensive.Insurancedoesn't havenew patienton file."I don'thave adeductible!""Newinsuranceonly sent meone card."Patient callsfor pricewithout Rx orinsurance onfile."Why is it soexpensive?!"Explaindeductiblesto a grownadult.Hand overcard &asks: "Howmuch is it?"Newinsurancerejectionyou've neverseen before.Transfer>5 Rx fora singlepatient."It didn'tneed a PAlast year!"Doctorwriteswrong yearon Rx."You can'tjust look upmy newinsurance?"Lose goodpatientbecause ofinsurance.Patient givesyou expiredinsurancecard."Myinsurancehasn'tchanged."Have toexplainMedicarepreferredpricing."Can youbill my lastyear'sinsurance?""Can't youjust call myinsuranceand get theinfo?"Patient triesto give newinsuranceover phone.On phonewithinsurance for>15 minutes.

New Year Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain that you don't take their insurance anymore.
  2. Patient actually HAPPY with new insurance!
  3. "Insurance didn't send a new card."
  4. Patient wants to rebill ready Rx. It's more expensive.
  5. Insurance doesn't have new patient on file.
  6. "I don't have a deductible!"
  7. "New insurance only sent me one card."
  8. Patient calls for price without Rx or insurance on file.
  9. "Why is it so expensive?!"
  10. Explain deductibles to a grown adult.
  11. Hand over card & asks: "How much is it?"
  12. New insurance rejection you've never seen before.
  13. Transfer >5 Rx for a single patient.
  14. "It didn't need a PA last year!"
  15. Doctor writes wrong year on Rx.
  16. "You can't just look up my new insurance?"
  17. Lose good patient because of insurance.
  18. Patient gives you expired insurance card.
  19. "My insurance hasn't changed."
  20. Have to explain Medicare preferred pricing.
  21. "Can you bill my last year's insurance?"
  22. "Can't you just call my insurance and get the info?"
  23. Patient tries to give new insurance over phone.
  24. On phone with insurance for >15 minutes.