Lose goodpatientbecause ofinsurance.Patient triesto give newinsuranceover phone.PatientactuallyHAPPY withnewinsurance!Explaindeductiblesto a grownadult.Patient wantsto rebill readyRx. It's moreexpensive."Can't youjust call myinsuranceand get theinfo?"Transfer>5 Rx fora singlepatient."Can youbill my lastyear'sinsurance?""I don'thave adeductible!""Why is it soexpensive?!""It didn'tneed a PAlast year!""Newinsuranceonly sent meone card."Patient callsfor pricewithout Rx orinsurance onfile.Hand overcard &asks: "Howmuch is it?"On phonewithinsurance for>15 minutes.Patient givesyou expiredinsurancecard.Doctorwriteswrong yearon Rx."Insurancedidn't senda newcard."Newinsurancerejectionyou've neverseen before.Explain thatyou don'ttake theirinsuranceanymore."Myinsurancehasn'tchanged.""You can'tjust look upmy newinsurance?"Have toexplainMedicarepreferredpricing.Insurancedoesn't havenew patienton file.Lose goodpatientbecause ofinsurance.Patient triesto give newinsuranceover phone.PatientactuallyHAPPY withnewinsurance!Explaindeductiblesto a grownadult.Patient wantsto rebill readyRx. It's moreexpensive."Can't youjust call myinsuranceand get theinfo?"Transfer>5 Rx fora singlepatient."Can youbill my lastyear'sinsurance?""I don'thave adeductible!""Why is it soexpensive?!""It didn'tneed a PAlast year!""Newinsuranceonly sent meone card."Patient callsfor pricewithout Rx orinsurance onfile.Hand overcard &asks: "Howmuch is it?"On phonewithinsurance for>15 minutes.Patient givesyou expiredinsurancecard.Doctorwriteswrong yearon Rx."Insurancedidn't senda newcard."Newinsurancerejectionyou've neverseen before.Explain thatyou don'ttake theirinsuranceanymore."Myinsurancehasn'tchanged.""You can'tjust look upmy newinsurance?"Have toexplainMedicarepreferredpricing.Insurancedoesn't havenew patienton file.

New Year Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lose good patient because of insurance.
  2. Patient tries to give new insurance over phone.
  3. Patient actually HAPPY with new insurance!
  4. Explain deductibles to a grown adult.
  5. Patient wants to rebill ready Rx. It's more expensive.
  6. "Can't you just call my insurance and get the info?"
  7. Transfer >5 Rx for a single patient.
  8. "Can you bill my last year's insurance?"
  9. "I don't have a deductible!"
  10. "Why is it so expensive?!"
  11. "It didn't need a PA last year!"
  12. "New insurance only sent me one card."
  13. Patient calls for price without Rx or insurance on file.
  14. Hand over card & asks: "How much is it?"
  15. On phone with insurance for >15 minutes.
  16. Patient gives you expired insurance card.
  17. Doctor writes wrong year on Rx.
  18. "Insurance didn't send a new card."
  19. New insurance rejection you've never seen before.
  20. Explain that you don't take their insurance anymore.
  21. "My insurance hasn't changed."
  22. "You can't just look up my new insurance?"
  23. Have to explain Medicare preferred pricing.
  24. Insurance doesn't have new patient on file.