(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can't you just call my insurance and get the info?"
"Why is it so expensive?!"
Patient actually HAPPY with new insurance!
"It didn't need a PA last year!"
"New insurance only sent me one card."
"Insurance didn't send a new card."
Explain that you don't take their insurance anymore.
"My insurance hasn't changed."
Patient gives you expired insurance card.
Patient wants to rebill ready Rx. It's more expensive.
Hand over card & asks: "How much is it?"
"You can't just look up my new insurance?"
On phone with insurance for >15 minutes.
Lose good patient because of insurance.
"Can you bill my last year's insurance?"
Doctor writes wrong year on Rx.
Patient tries to give new insurance over phone.
Have to explain Medicare preferred pricing.
Patient calls for price without Rx or insurance on file.
