social mediaengagementimpressionsAverageordervalue(AOV)CustomerretentionrateConversionrateSalesvolumePagesviewedper visitmetricsonlineserviceword ofmouthleadsign-upswebtraffic reachvisitsTestimonialsNetPromoterScore(NPS)Click-throughrate(CTR)ratingsReferralrateRepeatpurchaserateFree!likese-mailOnlinereviewsCustomerlifetimevalue(CLV)Timespent onwebsiteCartabandonmentratevisitiorPurchaseconversionratein-personservicesocial mediaengagementimpressionsAverageordervalue(AOV)CustomerretentionrateConversionrateSalesvolumePagesviewedper visitmetricsonlineserviceword ofmouthleadsign-upswebtraffic reachvisitsTestimonialsNetPromoterScore(NPS)Click-throughrate(CTR)ratingsReferralrateRepeatpurchaserateFree!likese-mailOnlinereviewsCustomerlifetimevalue(CLV)Timespent onwebsiteCartabandonmentratevisitiorPurchaseconversionratein-personservice

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. social media engagement
  2. impressions
  3. Average order value (AOV)
  4. Customer retention rate
  5. Conversion rate
  6. Sales volume
  7. Pages viewed per visit
  8. metrics
  9. online service
  10. word of mouth
  11. lead sign-ups
  12. web traffic
  13. reach
  14. visits
  15. Testimon ials
  16. Net Promoter Score (NPS)
  17. Click-through rate (CTR)
  18. ratings
  19. Referral rate
  20. Repeat purchase rate
  21. Free!
  22. likes
  23. e-mail
  24. Online reviews
  25. Customer lifetime value (CLV)
  26. Time spent on website
  27. Cart abandonment rate
  28. visitior
  29. Purchase conversion rate
  30. in-person service