reachClick-throughrate(CTR)webtraffic CartabandonmentrateratingsCustomerretentionrateFree!PurchaseconversionrateNetPromoterScore(NPS)visitsword ofmouthTestimonialsAverageordervalue(AOV)impressionsReferralrateOnlinereviewsConversionratemetricssocial mediaengagementCustomerlifetimevalue(CLV)in-personserviceRepeatpurchaserateleadsign-upsvisitiorSalesvolumelikesTimespent onwebsitePagesviewedper visitonlineservicee-mailreachClick-throughrate(CTR)webtraffic CartabandonmentrateratingsCustomerretentionrateFree!PurchaseconversionrateNetPromoterScore(NPS)visitsword ofmouthTestimonialsAverageordervalue(AOV)impressionsReferralrateOnlinereviewsConversionratemetricssocial mediaengagementCustomerlifetimevalue(CLV)in-personserviceRepeatpurchaserateleadsign-upsvisitiorSalesvolumelikesTimespent onwebsitePagesviewedper visitonlineservicee-mail

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. reach
  2. Click-through rate (CTR)
  3. web traffic
  4. Cart abandonment rate
  5. ratings
  6. Customer retention rate
  7. Free!
  8. Purchase conversion rate
  9. Net Promoter Score (NPS)
  10. visits
  11. word of mouth
  12. Testimon ials
  13. Average order value (AOV)
  14. impressions
  15. Referral rate
  16. Online reviews
  17. Conversion rate
  18. metrics
  19. social media engagement
  20. Customer lifetime value (CLV)
  21. in-person service
  22. Repeat purchase rate
  23. lead sign-ups
  24. visitior
  25. Sales volume
  26. likes
  27. Time spent on website
  28. Pages viewed per visit
  29. online service
  30. e-mail