e-mailCartabandonmentratesocial mediaengagementmetricsClick-throughrate(CTR)Free!Testimonialsleadsign-upsratingsCustomerretentionrateOnlinereviewslikesCustomerlifetimevalue(CLV)Pagesviewedper visitwebtraffic visitiorConversionratevisitsAverageordervalue(AOV)RepeatpurchaserateNetPromoterScore(NPS)Timespent onwebsitein-personserviceimpressionsPurchaseconversionrateReferralratereachSalesvolumeonlineserviceword ofmouthe-mailCartabandonmentratesocial mediaengagementmetricsClick-throughrate(CTR)Free!Testimonialsleadsign-upsratingsCustomerretentionrateOnlinereviewslikesCustomerlifetimevalue(CLV)Pagesviewedper visitwebtraffic visitiorConversionratevisitsAverageordervalue(AOV)RepeatpurchaserateNetPromoterScore(NPS)Timespent onwebsitein-personserviceimpressionsPurchaseconversionrateReferralratereachSalesvolumeonlineserviceword ofmouth

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. e-mail
  2. Cart abandonment rate
  3. social media engagement
  4. metrics
  5. Click-through rate (CTR)
  6. Free!
  7. Testimon ials
  8. lead sign-ups
  9. ratings
  10. Customer retention rate
  11. Online reviews
  12. likes
  13. Customer lifetime value (CLV)
  14. Pages viewed per visit
  15. web traffic
  16. visitior
  17. Conversion rate
  18. visits
  19. Average order value (AOV)
  20. Repeat purchase rate
  21. Net Promoter Score (NPS)
  22. Time spent on website
  23. in-person service
  24. impressions
  25. Purchase conversion rate
  26. Referral rate
  27. reach
  28. Sales volume
  29. online service
  30. word of mouth