metricsPagesviewedper visite-mailsocial mediaengagementvisitsvisitiorCustomerlifetimevalue(CLV)leadsign-upsimpressionslikesConversionrateSalesvolumeReferralrateratingsFree!onlineservicein-personserviceRepeatpurchaserateTestimonialsCartabandonmentrateCustomerretentionrateword ofmouthNetPromoterScore(NPS)OnlinereviewsreachAverageordervalue(AOV)PurchaseconversionrateTimespent onwebsiteClick-throughrate(CTR)webtraffic metricsPagesviewedper visite-mailsocial mediaengagementvisitsvisitiorCustomerlifetimevalue(CLV)leadsign-upsimpressionslikesConversionrateSalesvolumeReferralrateratingsFree!onlineservicein-personserviceRepeatpurchaserateTestimonialsCartabandonmentrateCustomerretentionrateword ofmouthNetPromoterScore(NPS)OnlinereviewsreachAverageordervalue(AOV)PurchaseconversionrateTimespent onwebsiteClick-throughrate(CTR)webtraffic 

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. metrics
  2. Pages viewed per visit
  3. e-mail
  4. social media engagement
  5. visits
  6. visitior
  7. Customer lifetime value (CLV)
  8. lead sign-ups
  9. impressions
  10. likes
  11. Conversion rate
  12. Sales volume
  13. Referral rate
  14. ratings
  15. Free!
  16. online service
  17. in-person service
  18. Repeat purchase rate
  19. Testimon ials
  20. Cart abandonment rate
  21. Customer retention rate
  22. word of mouth
  23. Net Promoter Score (NPS)
  24. Online reviews
  25. reach
  26. Average order value (AOV)
  27. Purchase conversion rate
  28. Time spent on website
  29. Click-through rate (CTR)
  30. web traffic