Averageordervalue(AOV)Customerretentionratein-personserviceOnlinereviewsClick-throughrate(CTR)Repeatpurchaseratesocial mediaengagementTimespent onwebsiteConversionratevisitsleadsign-upsCartabandonmentrateonlineserviceReferralrateratingsreachlikesFree!PurchaseconversionrateNetPromoterScore(NPS)Customerlifetimevalue(CLV)visitiorword ofmouthSalesvolumeTestimonialse-mailimpressionsmetricsPagesviewedper visitwebtraffic Averageordervalue(AOV)Customerretentionratein-personserviceOnlinereviewsClick-throughrate(CTR)Repeatpurchaseratesocial mediaengagementTimespent onwebsiteConversionratevisitsleadsign-upsCartabandonmentrateonlineserviceReferralrateratingsreachlikesFree!PurchaseconversionrateNetPromoterScore(NPS)Customerlifetimevalue(CLV)visitiorword ofmouthSalesvolumeTestimonialse-mailimpressionsmetricsPagesviewedper visitwebtraffic 

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average order value (AOV)
  2. Customer retention rate
  3. in-person service
  4. Online reviews
  5. Click-through rate (CTR)
  6. Repeat purchase rate
  7. social media engagement
  8. Time spent on website
  9. Conversion rate
  10. visits
  11. lead sign-ups
  12. Cart abandonment rate
  13. online service
  14. Referral rate
  15. ratings
  16. reach
  17. likes
  18. Free!
  19. Purchase conversion rate
  20. Net Promoter Score (NPS)
  21. Customer lifetime value (CLV)
  22. visitior
  23. word of mouth
  24. Sales volume
  25. Testimon ials
  26. e-mail
  27. impressions
  28. metrics
  29. Pages viewed per visit
  30. web traffic