visitsvisitiorRepeatpurchaseratemetricssocial mediaengagementClick-throughrate(CTR)reachConversionrateOnlinereviewsSalesvolumeTimespent onwebsitelikesword ofmouthonlineserviceFree!Customerlifetimevalue(CLV)Pagesviewedper visitReferralrateleadsign-upsCustomerretentionrateAverageordervalue(AOV)ratingsCartabandonmentratePurchaseconversionrateimpressionse-mailwebtraffic TestimonialsNetPromoterScore(NPS)in-personservicevisitsvisitiorRepeatpurchaseratemetricssocial mediaengagementClick-throughrate(CTR)reachConversionrateOnlinereviewsSalesvolumeTimespent onwebsitelikesword ofmouthonlineserviceFree!Customerlifetimevalue(CLV)Pagesviewedper visitReferralrateleadsign-upsCustomerretentionrateAverageordervalue(AOV)ratingsCartabandonmentratePurchaseconversionrateimpressionse-mailwebtraffic TestimonialsNetPromoterScore(NPS)in-personservice

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. visits
  2. visitior
  3. Repeat purchase rate
  4. metrics
  5. social media engagement
  6. Click-through rate (CTR)
  7. reach
  8. Conversion rate
  9. Online reviews
  10. Sales volume
  11. Time spent on website
  12. likes
  13. word of mouth
  14. online service
  15. Free!
  16. Customer lifetime value (CLV)
  17. Pages viewed per visit
  18. Referral rate
  19. lead sign-ups
  20. Customer retention rate
  21. Average order value (AOV)
  22. ratings
  23. Cart abandonment rate
  24. Purchase conversion rate
  25. impressions
  26. e-mail
  27. web traffic
  28. Testimon ials
  29. Net Promoter Score (NPS)
  30. in-person service