impressionsin-personserviceonlineserviceratingsmetricsCustomerlifetimevalue(CLV)webtraffic Click-throughrate(CTR)ReferralratelikesAverageordervalue(AOV)Timespent onwebsiteleadsign-upsword ofmouthFree!Testimonialsreache-mailPagesviewedper visitvisitiorOnlinereviewsRepeatpurchaserateSalesvolumePurchaseconversionratesocial mediaengagementCartabandonmentrateCustomerretentionrateConversionrateNetPromoterScore(NPS)visitsimpressionsin-personserviceonlineserviceratingsmetricsCustomerlifetimevalue(CLV)webtraffic Click-throughrate(CTR)ReferralratelikesAverageordervalue(AOV)Timespent onwebsiteleadsign-upsword ofmouthFree!Testimonialsreache-mailPagesviewedper visitvisitiorOnlinereviewsRepeatpurchaserateSalesvolumePurchaseconversionratesocial mediaengagementCartabandonmentrateCustomerretentionrateConversionrateNetPromoterScore(NPS)visits

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. impressions
  2. in-person service
  3. online service
  4. ratings
  5. metrics
  6. Customer lifetime value (CLV)
  7. web traffic
  8. Click-through rate (CTR)
  9. Referral rate
  10. likes
  11. Average order value (AOV)
  12. Time spent on website
  13. lead sign-ups
  14. word of mouth
  15. Free!
  16. Testimon ials
  17. reach
  18. e-mail
  19. Pages viewed per visit
  20. visitior
  21. Online reviews
  22. Repeat purchase rate
  23. Sales volume
  24. Purchase conversion rate
  25. social media engagement
  26. Cart abandonment rate
  27. Customer retention rate
  28. Conversion rate
  29. Net Promoter Score (NPS)
  30. visits