likesRepeatpurchaserateClick-throughrate(CTR)Timespent onwebsiteReferralratesocial mediaengagementin-personservicePurchaseconversionrateTestimonialsleadsign-upsonlineserviceCartabandonmentrateAverageordervalue(AOV)SalesvolumeFree!Onlinereviewsword ofmouthConversionratePagesviewedper visitimpressionsvisitsCustomerretentionrateNetPromoterScore(NPS)reachratingsvisitiormetricse-mailwebtraffic Customerlifetimevalue(CLV)likesRepeatpurchaserateClick-throughrate(CTR)Timespent onwebsiteReferralratesocial mediaengagementin-personservicePurchaseconversionrateTestimonialsleadsign-upsonlineserviceCartabandonmentrateAverageordervalue(AOV)SalesvolumeFree!Onlinereviewsword ofmouthConversionratePagesviewedper visitimpressionsvisitsCustomerretentionrateNetPromoterScore(NPS)reachratingsvisitiormetricse-mailwebtraffic Customerlifetimevalue(CLV)

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. likes
  2. Repeat purchase rate
  3. Click-through rate (CTR)
  4. Time spent on website
  5. Referral rate
  6. social media engagement
  7. in-person service
  8. Purchase conversion rate
  9. Testimon ials
  10. lead sign-ups
  11. online service
  12. Cart abandonment rate
  13. Average order value (AOV)
  14. Sales volume
  15. Free!
  16. Online reviews
  17. word of mouth
  18. Conversion rate
  19. Pages viewed per visit
  20. impressions
  21. visits
  22. Customer retention rate
  23. Net Promoter Score (NPS)
  24. reach
  25. ratings
  26. visitior
  27. metrics
  28. e-mail
  29. web traffic
  30. Customer lifetime value (CLV)