Timespent onwebsitemetricsword ofmouthOnlinereviewsReferralratein-personserviceonlineserviceRepeatpurchaserateCustomerretentionratePurchaseconversionrateAverageordervalue(AOV)impressionsvisitiorSalesvolumewebtraffic Free!Pagesviewedper visitreachClick-throughrate(CTR)e-mailvisitsTestimonialsConversionratelikessocial mediaengagementleadsign-upsCartabandonmentrateratingsNetPromoterScore(NPS)Customerlifetimevalue(CLV)Timespent onwebsitemetricsword ofmouthOnlinereviewsReferralratein-personserviceonlineserviceRepeatpurchaserateCustomerretentionratePurchaseconversionrateAverageordervalue(AOV)impressionsvisitiorSalesvolumewebtraffic Free!Pagesviewedper visitreachClick-throughrate(CTR)e-mailvisitsTestimonialsConversionratelikessocial mediaengagementleadsign-upsCartabandonmentrateratingsNetPromoterScore(NPS)Customerlifetimevalue(CLV)

THE CUSTOMER JOURNEY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Time spent on website
  2. metrics
  3. word of mouth
  4. Online reviews
  5. Referral rate
  6. in-person service
  7. online service
  8. Repeat purchase rate
  9. Customer retention rate
  10. Purchase conversion rate
  11. Average order value (AOV)
  12. impressions
  13. visitior
  14. Sales volume
  15. web traffic
  16. Free!
  17. Pages viewed per visit
  18. reach
  19. Click-through rate (CTR)
  20. e-mail
  21. visits
  22. Testimon ials
  23. Conversion rate
  24. likes
  25. social media engagement
  26. lead sign-ups
  27. Cart abandonment rate
  28. ratings
  29. Net Promoter Score (NPS)
  30. Customer lifetime value (CLV)