CustomerFocusFreeSpace!ProfessionalAboveAndBeyondRemainCalmKindnessConfidenceAlwaysLeaveNotesDon't BeDefensiveFreeSpace!RespectRecapProbingQuestionsPatienceCustomerExperienceFriendlyResponsibilityEmpathyEfficiencyCompassionProblem-solvingConnectionDon'tInterruptActive-listeningNoteWhileListeningToneValidateIssuesReassureSetExpectationsShowConcernResolutionCriticalThinkingPositivityAccuracyOfferAssistanceCan DovsCan't DoCustomerFocusFreeSpace!ProfessionalAboveAndBeyondRemainCalmKindnessConfidenceAlwaysLeaveNotesDon't BeDefensiveFreeSpace!RespectRecapProbingQuestionsPatienceCustomerExperienceFriendlyResponsibilityEmpathyEfficiencyCompassionProblem-solvingConnectionDon'tInterruptActive-listeningNoteWhileListeningToneValidateIssuesReassureSetExpectationsShowConcernResolutionCriticalThinkingPositivityAccuracyOfferAssistanceCan DovsCan't Do

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Focus
  2. Free Space!
  3. Professional
  4. Above And Beyond
  5. Remain Calm
  6. Kindness
  7. Confidence
  8. Always Leave Notes
  9. Don't Be Defensive
  10. Free Space!
  11. Respect
  12. Recap
  13. Probing Questions
  14. Patience
  15. Customer Experience
  16. Friendly
  17. Responsibility
  18. Empathy
  19. Efficiency
  20. Compassion
  21. Problem-solving
  22. Connection
  23. Don't Interrupt
  24. Active-listening
  25. Note While Listening
  26. Tone
  27. Validate Issues
  28. Reassure
  29. Set Expectations
  30. Show Concern
  31. Resolution
  32. Critical Thinking
  33. Positivity
  34. Accuracy
  35. Offer Assistance
  36. Can Do vs Can't Do