CustomerExperienceAccuracyReassureProbingQuestionsToneCriticalThinkingAlwaysLeaveNotesCompassionRecapFriendlySetExpectationsFreeSpace!OfferAssistanceRespectActive-listeningValidateIssuesConfidenceEfficiencyEmpathyPatienceCan DovsCan't DoNoteWhileListeningResponsibilityFreeSpace!CustomerFocusProblem-solvingDon't BeDefensiveRemainCalmConnectionResolutionProfessionalShowConcernAboveAndBeyondPositivityDon'tInterruptKindnessCustomerExperienceAccuracyReassureProbingQuestionsToneCriticalThinkingAlwaysLeaveNotesCompassionRecapFriendlySetExpectationsFreeSpace!OfferAssistanceRespectActive-listeningValidateIssuesConfidenceEfficiencyEmpathyPatienceCan DovsCan't DoNoteWhileListeningResponsibilityFreeSpace!CustomerFocusProblem-solvingDon't BeDefensiveRemainCalmConnectionResolutionProfessionalShowConcernAboveAndBeyondPositivityDon'tInterruptKindness

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Experience
  2. Accuracy
  3. Reassure
  4. Probing Questions
  5. Tone
  6. Critical Thinking
  7. Always Leave Notes
  8. Compassion
  9. Recap
  10. Friendly
  11. Set Expectations
  12. Free Space!
  13. Offer Assistance
  14. Respect
  15. Active-listening
  16. Validate Issues
  17. Confidence
  18. Efficiency
  19. Empathy
  20. Patience
  21. Can Do vs Can't Do
  22. Note While Listening
  23. Responsibility
  24. Free Space!
  25. Customer Focus
  26. Problem-solving
  27. Don't Be Defensive
  28. Remain Calm
  29. Connection
  30. Resolution
  31. Professional
  32. Show Concern
  33. Above And Beyond
  34. Positivity
  35. Don't Interrupt
  36. Kindness