FriendlyConfidenceShowConcernConnectionRecapPositivityCompassionDon't BeDefensiveRemainCalmDon'tInterruptValidateIssuesPatienceSetExpectationsEmpathyProbingQuestionsAccuracyResponsibilityAlwaysLeaveNotesProblem-solvingProfessionalKindnessRespectActive-listeningFreeSpace!NoteWhileListeningResolutionCan DovsCan't DoToneCriticalThinkingFreeSpace!CustomerExperienceEfficiencyOfferAssistanceAboveAndBeyondCustomerFocusReassureFriendlyConfidenceShowConcernConnectionRecapPositivityCompassionDon't BeDefensiveRemainCalmDon'tInterruptValidateIssuesPatienceSetExpectationsEmpathyProbingQuestionsAccuracyResponsibilityAlwaysLeaveNotesProblem-solvingProfessionalKindnessRespectActive-listeningFreeSpace!NoteWhileListeningResolutionCan DovsCan't DoToneCriticalThinkingFreeSpace!CustomerExperienceEfficiencyOfferAssistanceAboveAndBeyondCustomerFocusReassure

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Friendly
  2. Confidence
  3. Show Concern
  4. Connection
  5. Recap
  6. Positivity
  7. Compassion
  8. Don't Be Defensive
  9. Remain Calm
  10. Don't Interrupt
  11. Validate Issues
  12. Patience
  13. Set Expectations
  14. Empathy
  15. Probing Questions
  16. Accuracy
  17. Responsibility
  18. Always Leave Notes
  19. Problem-solving
  20. Professional
  21. Kindness
  22. Respect
  23. Active-listening
  24. Free Space!
  25. Note While Listening
  26. Resolution
  27. Can Do vs Can't Do
  28. Tone
  29. Critical Thinking
  30. Free Space!
  31. Customer Experience
  32. Efficiency
  33. Offer Assistance
  34. Above And Beyond
  35. Customer Focus
  36. Reassure