ConfidenceValidateIssuesAccuracyRemainCalmDon't BeDefensiveNoteWhileListeningSetExpectationsCustomerFocusResponsibilityFreeSpace!RecapAlwaysLeaveNotesProblem-solvingToneReassurePatienceCan DovsCan't DoFreeSpace!ResolutionEfficiencyActive-listeningConnectionKindnessCustomerExperienceDon'tInterruptRespectShowConcernPositivityCriticalThinkingCompassionProbingQuestionsOfferAssistanceFriendlyEmpathyProfessionalAboveAndBeyondConfidenceValidateIssuesAccuracyRemainCalmDon't BeDefensiveNoteWhileListeningSetExpectationsCustomerFocusResponsibilityFreeSpace!RecapAlwaysLeaveNotesProblem-solvingToneReassurePatienceCan DovsCan't DoFreeSpace!ResolutionEfficiencyActive-listeningConnectionKindnessCustomerExperienceDon'tInterruptRespectShowConcernPositivityCriticalThinkingCompassionProbingQuestionsOfferAssistanceFriendlyEmpathyProfessionalAboveAndBeyond

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confidence
  2. Validate Issues
  3. Accuracy
  4. Remain Calm
  5. Don't Be Defensive
  6. Note While Listening
  7. Set Expectations
  8. Customer Focus
  9. Responsibility
  10. Free Space!
  11. Recap
  12. Always Leave Notes
  13. Problem-solving
  14. Tone
  15. Reassure
  16. Patience
  17. Can Do vs Can't Do
  18. Free Space!
  19. Resolution
  20. Efficiency
  21. Active-listening
  22. Connection
  23. Kindness
  24. Customer Experience
  25. Don't Interrupt
  26. Respect
  27. Show Concern
  28. Positivity
  29. Critical Thinking
  30. Compassion
  31. Probing Questions
  32. Offer Assistance
  33. Friendly
  34. Empathy
  35. Professional
  36. Above And Beyond