PositivityRespectAboveAndBeyondCan DovsCan't DoCompassionValidateIssuesReassureAlwaysLeaveNotesFreeSpace!ConnectionFriendlyRecapToneProblem-solvingProfessionalResolutionOfferAssistanceResponsibilityCriticalThinkingConfidenceRemainCalmKindnessEfficiencyNoteWhileListeningProbingQuestionsDon't BeDefensiveCustomerExperienceActive-listeningEmpathyShowConcernDon'tInterruptPatienceSetExpectationsFreeSpace!CustomerFocusAccuracyPositivityRespectAboveAndBeyondCan DovsCan't DoCompassionValidateIssuesReassureAlwaysLeaveNotesFreeSpace!ConnectionFriendlyRecapToneProblem-solvingProfessionalResolutionOfferAssistanceResponsibilityCriticalThinkingConfidenceRemainCalmKindnessEfficiencyNoteWhileListeningProbingQuestionsDon't BeDefensiveCustomerExperienceActive-listeningEmpathyShowConcernDon'tInterruptPatienceSetExpectationsFreeSpace!CustomerFocusAccuracy

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positivity
  2. Respect
  3. Above And Beyond
  4. Can Do vs Can't Do
  5. Compassion
  6. Validate Issues
  7. Reassure
  8. Always Leave Notes
  9. Free Space!
  10. Connection
  11. Friendly
  12. Recap
  13. Tone
  14. Problem-solving
  15. Professional
  16. Resolution
  17. Offer Assistance
  18. Responsibility
  19. Critical Thinking
  20. Confidence
  21. Remain Calm
  22. Kindness
  23. Efficiency
  24. Note While Listening
  25. Probing Questions
  26. Don't Be Defensive
  27. Customer Experience
  28. Active-listening
  29. Empathy
  30. Show Concern
  31. Don't Interrupt
  32. Patience
  33. Set Expectations
  34. Free Space!
  35. Customer Focus
  36. Accuracy