FriendlySetExpectationsCan DovsCan't DoAccuracyOfferAssistanceRemainCalmResolutionFreeSpace!ValidateIssuesConfidenceRespectNoteWhileListeningProbingQuestionsEfficiencyResponsibilityPositivityAboveAndBeyondDon't BeDefensiveProblem-solvingCriticalThinkingToneRecapAlwaysLeaveNotesReassureActive-listeningFreeSpace!Don'tInterruptKindnessCompassionCustomerFocusConnectionPatienceEmpathyCustomerExperienceShowConcernProfessionalFriendlySetExpectationsCan DovsCan't DoAccuracyOfferAssistanceRemainCalmResolutionFreeSpace!ValidateIssuesConfidenceRespectNoteWhileListeningProbingQuestionsEfficiencyResponsibilityPositivityAboveAndBeyondDon't BeDefensiveProblem-solvingCriticalThinkingToneRecapAlwaysLeaveNotesReassureActive-listeningFreeSpace!Don'tInterruptKindnessCompassionCustomerFocusConnectionPatienceEmpathyCustomerExperienceShowConcernProfessional

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Friendly
  2. Set Expectations
  3. Can Do vs Can't Do
  4. Accuracy
  5. Offer Assistance
  6. Remain Calm
  7. Resolution
  8. Free Space!
  9. Validate Issues
  10. Confidence
  11. Respect
  12. Note While Listening
  13. Probing Questions
  14. Efficiency
  15. Responsibility
  16. Positivity
  17. Above And Beyond
  18. Don't Be Defensive
  19. Problem-solving
  20. Critical Thinking
  21. Tone
  22. Recap
  23. Always Leave Notes
  24. Reassure
  25. Active-listening
  26. Free Space!
  27. Don't Interrupt
  28. Kindness
  29. Compassion
  30. Customer Focus
  31. Connection
  32. Patience
  33. Empathy
  34. Customer Experience
  35. Show Concern
  36. Professional