ToneFreeSpace!RemainCalmSetExpectationsAccuracyOfferAssistanceValidateIssuesPatienceResponsibilityCompassionConfidenceEmpathyCustomerExperienceRespectCustomerFocusShowConcernProbingQuestionsDon't BeDefensiveFreeSpace!ProfessionalAlwaysLeaveNotesPositivityKindnessCriticalThinkingRecapFriendlyNoteWhileListeningAboveAndBeyondReassureProblem-solvingActive-listeningDon'tInterruptCan DovsCan't DoConnectionResolutionEfficiencyToneFreeSpace!RemainCalmSetExpectationsAccuracyOfferAssistanceValidateIssuesPatienceResponsibilityCompassionConfidenceEmpathyCustomerExperienceRespectCustomerFocusShowConcernProbingQuestionsDon't BeDefensiveFreeSpace!ProfessionalAlwaysLeaveNotesPositivityKindnessCriticalThinkingRecapFriendlyNoteWhileListeningAboveAndBeyondReassureProblem-solvingActive-listeningDon'tInterruptCan DovsCan't DoConnectionResolutionEfficiency

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Tone
  2. Free Space!
  3. Remain Calm
  4. Set Expectations
  5. Accuracy
  6. Offer Assistance
  7. Validate Issues
  8. Patience
  9. Responsibility
  10. Compassion
  11. Confidence
  12. Empathy
  13. Customer Experience
  14. Respect
  15. Customer Focus
  16. Show Concern
  17. Probing Questions
  18. Don't Be Defensive
  19. Free Space!
  20. Professional
  21. Always Leave Notes
  22. Positivity
  23. Kindness
  24. Critical Thinking
  25. Recap
  26. Friendly
  27. Note While Listening
  28. Above And Beyond
  29. Reassure
  30. Problem-solving
  31. Active-listening
  32. Don't Interrupt
  33. Can Do vs Can't Do
  34. Connection
  35. Resolution
  36. Efficiency