FreeSpace!ReassureToneCustomerFocusRemainCalmKindnessOfferAssistanceSetExpectationsShowConcernNoteWhileListeningProbingQuestionsFreeSpace!AccuracyConnectionDon't BeDefensiveProfessionalCompassionDon'tInterruptCustomerExperienceEmpathyActive-listeningCan DovsCan't DoRecapPatienceEfficiencyConfidenceAboveAndBeyondAlwaysLeaveNotesProblem-solvingPositivityFriendlyValidateIssuesCriticalThinkingResolutionRespectResponsibilityFreeSpace!ReassureToneCustomerFocusRemainCalmKindnessOfferAssistanceSetExpectationsShowConcernNoteWhileListeningProbingQuestionsFreeSpace!AccuracyConnectionDon't BeDefensiveProfessionalCompassionDon'tInterruptCustomerExperienceEmpathyActive-listeningCan DovsCan't DoRecapPatienceEfficiencyConfidenceAboveAndBeyondAlwaysLeaveNotesProblem-solvingPositivityFriendlyValidateIssuesCriticalThinkingResolutionRespectResponsibility

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Free Space!
  2. Reassure
  3. Tone
  4. Customer Focus
  5. Remain Calm
  6. Kindness
  7. Offer Assistance
  8. Set Expectations
  9. Show Concern
  10. Note While Listening
  11. Probing Questions
  12. Free Space!
  13. Accuracy
  14. Connection
  15. Don't Be Defensive
  16. Professional
  17. Compassion
  18. Don't Interrupt
  19. Customer Experience
  20. Empathy
  21. Active-listening
  22. Can Do vs Can't Do
  23. Recap
  24. Patience
  25. Efficiency
  26. Confidence
  27. Above And Beyond
  28. Always Leave Notes
  29. Problem-solving
  30. Positivity
  31. Friendly
  32. Validate Issues
  33. Critical Thinking
  34. Resolution
  35. Respect
  36. Responsibility