PositivityCriticalThinkingRespectFreeSpace!ProbingQuestionsValidateIssuesAlwaysLeaveNotesNoteWhileListeningResolutionConnectionCustomerFocusActive-listeningEmpathyOfferAssistanceProfessionalCompassionCustomerExperienceFriendlyDon'tInterruptPatienceToneCan DovsCan't DoSetExpectationsConfidenceDon't BeDefensiveAboveAndBeyondKindnessShowConcernRemainCalmReassureEfficiencyAccuracyRecapFreeSpace!ResponsibilityProblem-solvingPositivityCriticalThinkingRespectFreeSpace!ProbingQuestionsValidateIssuesAlwaysLeaveNotesNoteWhileListeningResolutionConnectionCustomerFocusActive-listeningEmpathyOfferAssistanceProfessionalCompassionCustomerExperienceFriendlyDon'tInterruptPatienceToneCan DovsCan't DoSetExpectationsConfidenceDon't BeDefensiveAboveAndBeyondKindnessShowConcernRemainCalmReassureEfficiencyAccuracyRecapFreeSpace!ResponsibilityProblem-solving

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Positivity
  2. Critical Thinking
  3. Respect
  4. Free Space!
  5. Probing Questions
  6. Validate Issues
  7. Always Leave Notes
  8. Note While Listening
  9. Resolution
  10. Connection
  11. Customer Focus
  12. Active-listening
  13. Empathy
  14. Offer Assistance
  15. Professional
  16. Compassion
  17. Customer Experience
  18. Friendly
  19. Don't Interrupt
  20. Patience
  21. Tone
  22. Can Do vs Can't Do
  23. Set Expectations
  24. Confidence
  25. Don't Be Defensive
  26. Above And Beyond
  27. Kindness
  28. Show Concern
  29. Remain Calm
  30. Reassure
  31. Efficiency
  32. Accuracy
  33. Recap
  34. Free Space!
  35. Responsibility
  36. Problem-solving