CustomerExperienceDon'tInterruptFreeSpace!CriticalThinkingAccuracyToneDon't BeDefensiveResponsibilityProblem-solvingShowConcernFreeSpace!ProfessionalCustomerFocusPatienceReassureEfficiencyOfferAssistancePositivityResolutionProbingQuestionsConfidenceRecapCompassionFriendlyAlwaysLeaveNotesAboveAndBeyondValidateIssuesRemainCalmEmpathyConnectionSetExpectationsActive-listeningNoteWhileListeningKindnessRespectCan DovsCan't DoCustomerExperienceDon'tInterruptFreeSpace!CriticalThinkingAccuracyToneDon't BeDefensiveResponsibilityProblem-solvingShowConcernFreeSpace!ProfessionalCustomerFocusPatienceReassureEfficiencyOfferAssistancePositivityResolutionProbingQuestionsConfidenceRecapCompassionFriendlyAlwaysLeaveNotesAboveAndBeyondValidateIssuesRemainCalmEmpathyConnectionSetExpectationsActive-listeningNoteWhileListeningKindnessRespectCan DovsCan't Do

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Experience
  2. Don't Interrupt
  3. Free Space!
  4. Critical Thinking
  5. Accuracy
  6. Tone
  7. Don't Be Defensive
  8. Responsibility
  9. Problem-solving
  10. Show Concern
  11. Free Space!
  12. Professional
  13. Customer Focus
  14. Patience
  15. Reassure
  16. Efficiency
  17. Offer Assistance
  18. Positivity
  19. Resolution
  20. Probing Questions
  21. Confidence
  22. Recap
  23. Compassion
  24. Friendly
  25. Always Leave Notes
  26. Above And Beyond
  27. Validate Issues
  28. Remain Calm
  29. Empathy
  30. Connection
  31. Set Expectations
  32. Active-listening
  33. Note While Listening
  34. Kindness
  35. Respect
  36. Can Do vs Can't Do