ConnectionNoteWhileListeningFreeSpace!ResponsibilityDon't BeDefensiveFriendlyRemainCalmShowConcernResolutionPatienceAlwaysLeaveNotesConfidenceCustomerFocusCustomerExperienceEmpathyAccuracyOfferAssistanceToneAboveAndBeyondKindnessEfficiencyPositivityCan DovsCan't DoValidateIssuesProfessionalRespectCriticalThinkingCompassionDon'tInterruptSetExpectationsRecapProblem-solvingProbingQuestionsFreeSpace!Active-listeningReassureConnectionNoteWhileListeningFreeSpace!ResponsibilityDon't BeDefensiveFriendlyRemainCalmShowConcernResolutionPatienceAlwaysLeaveNotesConfidenceCustomerFocusCustomerExperienceEmpathyAccuracyOfferAssistanceToneAboveAndBeyondKindnessEfficiencyPositivityCan DovsCan't DoValidateIssuesProfessionalRespectCriticalThinkingCompassionDon'tInterruptSetExpectationsRecapProblem-solvingProbingQuestionsFreeSpace!Active-listeningReassure

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connection
  2. Note While Listening
  3. Free Space!
  4. Responsibility
  5. Don't Be Defensive
  6. Friendly
  7. Remain Calm
  8. Show Concern
  9. Resolution
  10. Patience
  11. Always Leave Notes
  12. Confidence
  13. Customer Focus
  14. Customer Experience
  15. Empathy
  16. Accuracy
  17. Offer Assistance
  18. Tone
  19. Above And Beyond
  20. Kindness
  21. Efficiency
  22. Positivity
  23. Can Do vs Can't Do
  24. Validate Issues
  25. Professional
  26. Respect
  27. Critical Thinking
  28. Compassion
  29. Don't Interrupt
  30. Set Expectations
  31. Recap
  32. Problem-solving
  33. Probing Questions
  34. Free Space!
  35. Active-listening
  36. Reassure