CompassionEfficiencyAlwaysLeaveNotesProfessionalCan DovsCan't DoRespectCustomerExperienceCustomerFocusAboveAndBeyondFriendlyConnectionNoteWhileListeningFreeSpace!ConfidenceOfferAssistanceRecapSetExpectationsPositivityDon't BeDefensiveResponsibilityReassureKindnessProbingQuestionsProblem-solvingActive-listeningResolutionShowConcernFreeSpace!EmpathyPatienceDon'tInterruptToneValidateIssuesCriticalThinkingAccuracyRemainCalmCompassionEfficiencyAlwaysLeaveNotesProfessionalCan DovsCan't DoRespectCustomerExperienceCustomerFocusAboveAndBeyondFriendlyConnectionNoteWhileListeningFreeSpace!ConfidenceOfferAssistanceRecapSetExpectationsPositivityDon't BeDefensiveResponsibilityReassureKindnessProbingQuestionsProblem-solvingActive-listeningResolutionShowConcernFreeSpace!EmpathyPatienceDon'tInterruptToneValidateIssuesCriticalThinkingAccuracyRemainCalm

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compassion
  2. Efficiency
  3. Always Leave Notes
  4. Professional
  5. Can Do vs Can't Do
  6. Respect
  7. Customer Experience
  8. Customer Focus
  9. Above And Beyond
  10. Friendly
  11. Connection
  12. Note While Listening
  13. Free Space!
  14. Confidence
  15. Offer Assistance
  16. Recap
  17. Set Expectations
  18. Positivity
  19. Don't Be Defensive
  20. Responsibility
  21. Reassure
  22. Kindness
  23. Probing Questions
  24. Problem-solving
  25. Active-listening
  26. Resolution
  27. Show Concern
  28. Free Space!
  29. Empathy
  30. Patience
  31. Don't Interrupt
  32. Tone
  33. Validate Issues
  34. Critical Thinking
  35. Accuracy
  36. Remain Calm