FreeSpace!ReassurePositivityEfficiencyConnectionCustomerExperienceTonePatienceRespectAlwaysLeaveNotesOfferAssistanceConfidenceKindnessRecapRemainCalmDon'tInterruptSetExpectationsProfessionalCriticalThinkingDon't BeDefensiveCustomerFocusFreeSpace!ValidateIssuesCan DovsCan't DoProblem-solvingResponsibilityEmpathyNoteWhileListeningShowConcernProbingQuestionsFriendlyCompassionAboveAndBeyondAccuracyActive-listeningResolutionFreeSpace!ReassurePositivityEfficiencyConnectionCustomerExperienceTonePatienceRespectAlwaysLeaveNotesOfferAssistanceConfidenceKindnessRecapRemainCalmDon'tInterruptSetExpectationsProfessionalCriticalThinkingDon't BeDefensiveCustomerFocusFreeSpace!ValidateIssuesCan DovsCan't DoProblem-solvingResponsibilityEmpathyNoteWhileListeningShowConcernProbingQuestionsFriendlyCompassionAboveAndBeyondAccuracyActive-listeningResolution

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free Space!
  2. Reassure
  3. Positivity
  4. Efficiency
  5. Connection
  6. Customer Experience
  7. Tone
  8. Patience
  9. Respect
  10. Always Leave Notes
  11. Offer Assistance
  12. Confidence
  13. Kindness
  14. Recap
  15. Remain Calm
  16. Don't Interrupt
  17. Set Expectations
  18. Professional
  19. Critical Thinking
  20. Don't Be Defensive
  21. Customer Focus
  22. Free Space!
  23. Validate Issues
  24. Can Do vs Can't Do
  25. Problem-solving
  26. Responsibility
  27. Empathy
  28. Note While Listening
  29. Show Concern
  30. Probing Questions
  31. Friendly
  32. Compassion
  33. Above And Beyond
  34. Accuracy
  35. Active-listening
  36. Resolution