FriendlyEmpathyRespectConnectionDon'tInterruptToneAlwaysLeaveNotesShowConcernFreeSpace!Problem-solvingEfficiencyRemainCalmCan DovsCan't DoRecapFreeSpace!ResolutionCustomerExperienceKindnessCriticalThinkingCustomerFocusReassureResponsibilityProbingQuestionsCompassionOfferAssistanceAccuracyAboveAndBeyondProfessionalNoteWhileListeningValidateIssuesConfidencePatienceActive-listeningDon't BeDefensiveSetExpectationsPositivityFriendlyEmpathyRespectConnectionDon'tInterruptToneAlwaysLeaveNotesShowConcernFreeSpace!Problem-solvingEfficiencyRemainCalmCan DovsCan't DoRecapFreeSpace!ResolutionCustomerExperienceKindnessCriticalThinkingCustomerFocusReassureResponsibilityProbingQuestionsCompassionOfferAssistanceAccuracyAboveAndBeyondProfessionalNoteWhileListeningValidateIssuesConfidencePatienceActive-listeningDon't BeDefensiveSetExpectationsPositivity

QUALITY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Friendly
  2. Empathy
  3. Respect
  4. Connection
  5. Don't Interrupt
  6. Tone
  7. Always Leave Notes
  8. Show Concern
  9. Free Space!
  10. Problem-solving
  11. Efficiency
  12. Remain Calm
  13. Can Do vs Can't Do
  14. Recap
  15. Free Space!
  16. Resolution
  17. Customer Experience
  18. Kindness
  19. Critical Thinking
  20. Customer Focus
  21. Reassure
  22. Responsibility
  23. Probing Questions
  24. Compassion
  25. Offer Assistance
  26. Accuracy
  27. Above And Beyond
  28. Professional
  29. Note While Listening
  30. Validate Issues
  31. Confidence
  32. Patience
  33. Active-listening
  34. Don't Be Defensive
  35. Set Expectations
  36. Positivity