Client callsOmbudsmanCATmaintenanceduring workhoursClient states"I didn'tknow thatwas the rule"Overpaymentover 3+monthsOWIUForgesEvidenceto GrantSAMS isslowerthan dial-up internetIneligibleGrant -OSAPClientdemandsmoremoney.Client declares3rd (or more)pregnancywhile onassistanceFraudulentAddressIneligibleGrant- EIUndeclaredSpouseThe Ministrymakes morework for CWswithunnecessarychanges.Client upsetb/c of HSPpay directrequirement.Ineligiblegrant -outstandingaudit infoClient living with ex-spouse but doesn'tunderstand OW hasrules for spouseeven if they saythey're separatedClientcallsMPPWindsorofficeenforces greyarea otherregions don'tScheduleda non-complianceinterviewUndeclaredIncomeOWIUIssuesPayment tothe WrongSource18y.o.dependent"moves"outOWIU "Grants"a File That'sIneligible &SAMS Issues$0???Clientloses 3+RPCs in amonthHR takes 3-6months tosend 1 emailresponse.Client reapplieswithin 3 monthsand no-showsreapplicationapptDuplicateEvidenceby OWIUUndeclaredassetsClosed afile for non-complianceHot MessFileTransferFraudulentSDAIssued$1000+of arrearsClientincarcerated2+ times in12 monthsIneligibleGrant -SponsorshipSAMS sentOutstandingDocs letteron its ownPIA asksyou to dotheir workClientcalls 30+in a day4 No ShowIntakeAppts in aWeekClient VWbefore/duringintake apptClientappealsO/PClient admitsthey lied onthe onlineapplicationClientdemands tospeak withSupervisorDrewDilkens sayssomethingout of touch.Clientincomereports lateEVERYmonthClient callsOmbudsmanCATmaintenanceduring workhoursClient states"I didn'tknow thatwas the rule"Overpaymentover 3+monthsOWIUForgesEvidenceto GrantSAMS isslowerthan dial-up internetIneligibleGrant -OSAPClientdemandsmoremoney.Client declares3rd (or more)pregnancywhile onassistanceFraudulentAddressIneligibleGrant- EIUndeclaredSpouseThe Ministrymakes morework for CWswithunnecessarychanges.Client upsetb/c of HSPpay directrequirement.Ineligiblegrant -outstandingaudit infoClient living with ex-spouse but doesn'tunderstand OW hasrules for spouseeven if they saythey're separatedClientcallsMPPWindsorofficeenforces greyarea otherregions don'tScheduleda non-complianceinterviewUndeclaredIncomeOWIUIssuesPayment tothe WrongSource18y.o.dependent"moves"outOWIU "Grants"a File That'sIneligible &SAMS Issues$0???Clientloses 3+RPCs in amonthHR takes 3-6months tosend 1 emailresponse.Client reapplieswithin 3 monthsand no-showsreapplicationapptDuplicateEvidenceby OWIUUndeclaredassetsClosed afile for non-complianceHot MessFileTransferFraudulentSDAIssued$1000+of arrearsClientincarcerated2+ times in12 monthsIneligibleGrant -SponsorshipSAMS sentOutstandingDocs letteron its ownPIA asksyou to dotheir workClientcalls 30+in a day4 No ShowIntakeAppts in aWeekClient VWbefore/duringintake apptClientappealsO/PClient admitsthey lied onthe onlineapplicationClientdemands tospeak withSupervisorDrewDilkens sayssomethingout of touch.Clientincomereports lateEVERYmonth

OW Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client calls Ombudsman
  2. CAT maintenance during work hours
  3. Client states "I didn't know that was the rule"
  4. Overpayment over 3+ months
  5. OWIU Forges Evidence to Grant
  6. SAMS is slower than dial-up internet
  7. Ineligible Grant - OSAP
  8. Client demands more money.
  9. Client declares 3rd (or more) pregnancy while on assistance
  10. Fraudulent Address
  11. Ineligible Grant - EI
  12. Undeclared Spouse
  13. The Ministry makes more work for CWs with unnecessary changes.
  14. Client upset b/c of HSP pay direct requirement.
  15. Ineligible grant - outstanding audit info
  16. Client living with ex-spouse but doesn't understand OW has rules for spouse even if they say they're separated
  17. Client calls MPP
  18. Windsor office enforces grey area other regions don't
  19. Scheduled a non-compliance interview
  20. Undeclared Income
  21. OWIU Issues Payment to the Wrong Source
  22. 18y.o. dependent "moves" out
  23. OWIU "Grants" a File That's Ineligible & SAMS Issues $0???
  24. Client loses 3+ RPCs in a month
  25. HR takes 3-6 months to send 1 email response.
  26. Client reapplies within 3 months and no-shows reapplication appt
  27. Duplicate Evidence by OWIU
  28. Undeclared assets
  29. Closed a file for non-compliance
  30. Hot Mess File Transfer
  31. Fraudulent SDA
  32. Issued $1000+ of arrears
  33. Client incarcerated 2+ times in 12 months
  34. Ineligible Grant - Sponsorship
  35. SAMS sent Outstanding Docs letter on its own
  36. PIA asks you to do their work
  37. Client calls 30+ in a day
  38. 4 No Show Intake Appts in a Week
  39. Client VW before/during intake appt
  40. Client appeals O/P
  41. Client admits they lied on the online application
  42. Client demands to speak with Supervisor
  43. Drew Dilkens says something out of touch.
  44. Client income reports late EVERY month