Deceasedclientproceduresare notcomplete.Requestwill takean hour tofix.CRT Casewas openedin error for apriortransfer.TAcrashesonce.ImmediateRedemptionNeed helpfromLeadership.There aremore than 10items in back-up under theSSN.TheDocusignhas 100+pages.A TDE is intheProcessingNotes.TrustPaperwork is4+Attachments.>8HoldingsProcessingRequirementsis not clear atall.A waive ison the casenot thework item.Item isreceivedwithin lasthour of theday.SpecialAssignmentMultipleAccounttypes needto becomplete.Email fromLegalattachedor needed.BankInstructionsincludedare NIGO.CalloutRequired byRAM butnot SPOC.SPOC putsclarificationcommentsoneverything.A former orfuture POAis involvedsomehow.50% or moreof attachmentshave noidentifyingcomments.Last rep workavoidedit/mishandledprior request.The SPOCreleases theitem into thequeue.Deceasedclientproceduresare notcomplete.Requestwill takean hour tofix.CRT Casewas openedin error for apriortransfer.TAcrashesonce.ImmediateRedemptionNeed helpfromLeadership.There aremore than 10items in back-up under theSSN.TheDocusignhas 100+pages.A TDE is intheProcessingNotes.TrustPaperwork is4+Attachments.>8HoldingsProcessingRequirementsis not clear atall.A waive ison the casenot thework item.Item isreceivedwithin lasthour of theday.SpecialAssignmentMultipleAccounttypes needto becomplete.Email fromLegalattachedor needed.BankInstructionsincludedare NIGO.CalloutRequired byRAM butnot SPOC.SPOC putsclarificationcommentsoneverything.A former orfuture POAis involvedsomehow.50% or moreof attachmentshave noidentifyingcomments.Last rep workavoidedit/mishandledprior request.The SPOCreleases theitem into thequeue.

Overtime - Processing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deceased client procedures are not complete.
  2. Request will take an hour to fix.
  3. CRT Case was opened in error for a prior transfer.
  4. TA crashes once.
  5. Immediate Redemption
  6. Need help from Leadership.
  7. There are more than 10 items in back-up under the SSN.
  8. The Docusign has 100+ pages.
  9. A TDE is in the Processing Notes.
  10. Trust Paperwork is 4+ Attachments.
  11. >8 Holdings
  12. Processing Requirements is not clear at all.
  13. A waive is on the case not the work item.
  14. Item is received within last hour of the day.
  15. Special Assignment
  16. Multiple Account types need to be complete.
  17. Email from Legal attached or needed.
  18. Bank Instructions included are NIGO.
  19. Callout Required by RAM but not SPOC.
  20. SPOC puts clarification comments on everything.
  21. A former or future POA is involved somehow.
  22. 50% or more of attachments have no identifying comments.
  23. Last rep work avoided it/mishandled prior request.
  24. The SPOC releases the item into the queue.