A waive ison the casenot thework item.MultipleAccounttypes needto becomplete.Need helpfromLeadership.Last rep workavoidedit/mishandledprior request.50% or moreof attachmentshave noidentifyingcomments.There aremore than 10items in back-up under theSSN.>8HoldingsTrustPaperwork is4+Attachments.SPOC putsclarificationcommentsoneverything.Item isreceivedwithin lasthour of theday.TAcrashesonce.SpecialAssignmentEmail fromLegalattachedor needed.The SPOCreleases theitem into thequeue.Requestwill takean hour tofix.TheDocusignhas 100+pages.CalloutRequired byRAM butnot SPOC.ImmediateRedemptionProcessingRequirementsis not clear atall.BankInstructionsincludedare NIGO.A former orfuture POAis involvedsomehow.CRT Casewas openedin error for apriortransfer.Deceasedclientproceduresare notcomplete.A TDE is intheProcessingNotes.A waive ison the casenot thework item.MultipleAccounttypes needto becomplete.Need helpfromLeadership.Last rep workavoidedit/mishandledprior request.50% or moreof attachmentshave noidentifyingcomments.There aremore than 10items in back-up under theSSN.>8HoldingsTrustPaperwork is4+Attachments.SPOC putsclarificationcommentsoneverything.Item isreceivedwithin lasthour of theday.TAcrashesonce.SpecialAssignmentEmail fromLegalattachedor needed.The SPOCreleases theitem into thequeue.Requestwill takean hour tofix.TheDocusignhas 100+pages.CalloutRequired byRAM butnot SPOC.ImmediateRedemptionProcessingRequirementsis not clear atall.BankInstructionsincludedare NIGO.A former orfuture POAis involvedsomehow.CRT Casewas openedin error for apriortransfer.Deceasedclientproceduresare notcomplete.A TDE is intheProcessingNotes.

Overtime - Processing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A waive is on the case not the work item.
  2. Multiple Account types need to be complete.
  3. Need help from Leadership.
  4. Last rep work avoided it/mishandled prior request.
  5. 50% or more of attachments have no identifying comments.
  6. There are more than 10 items in back-up under the SSN.
  7. >8 Holdings
  8. Trust Paperwork is 4+ Attachments.
  9. SPOC puts clarification comments on everything.
  10. Item is received within last hour of the day.
  11. TA crashes once.
  12. Special Assignment
  13. Email from Legal attached or needed.
  14. The SPOC releases the item into the queue.
  15. Request will take an hour to fix.
  16. The Docusign has 100+ pages.
  17. Callout Required by RAM but not SPOC.
  18. Immediate Redemption
  19. Processing Requirements is not clear at all.
  20. Bank Instructions included are NIGO.
  21. A former or future POA is involved somehow.
  22. CRT Case was opened in error for a prior transfer.
  23. Deceased client procedures are not complete.
  24. A TDE is in the Processing Notes.