There aremore than 10items in back-up under theSSN.ImmediateRedemptionRequestwill takean hour tofix.The SPOCreleases theitem into thequeue.SpecialAssignmentA waive ison the casenot thework item.Deceasedclientproceduresare notcomplete.TrustPaperwork is4+Attachments.SPOC putsclarificationcommentsoneverything.BankInstructionsincludedare NIGO.A former orfuture POAis involvedsomehow.TheDocusignhas 100+pages.50% or moreof attachmentshave noidentifyingcomments.CRT Casewas openedin error for apriortransfer.>8HoldingsCalloutRequired byRAM butnot SPOC.Need helpfromLeadership.TAcrashesonce.Email fromLegalattachedor needed.A TDE is intheProcessingNotes.Item isreceivedwithin lasthour of theday.ProcessingRequirementsis not clear atall.MultipleAccounttypes needto becomplete.Last rep workavoidedit/mishandledprior request.There aremore than 10items in back-up under theSSN.ImmediateRedemptionRequestwill takean hour tofix.The SPOCreleases theitem into thequeue.SpecialAssignmentA waive ison the casenot thework item.Deceasedclientproceduresare notcomplete.TrustPaperwork is4+Attachments.SPOC putsclarificationcommentsoneverything.BankInstructionsincludedare NIGO.A former orfuture POAis involvedsomehow.TheDocusignhas 100+pages.50% or moreof attachmentshave noidentifyingcomments.CRT Casewas openedin error for apriortransfer.>8HoldingsCalloutRequired byRAM butnot SPOC.Need helpfromLeadership.TAcrashesonce.Email fromLegalattachedor needed.A TDE is intheProcessingNotes.Item isreceivedwithin lasthour of theday.ProcessingRequirementsis not clear atall.MultipleAccounttypes needto becomplete.Last rep workavoidedit/mishandledprior request.

Overtime - Processing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. There are more than 10 items in back-up under the SSN.
  2. Immediate Redemption
  3. Request will take an hour to fix.
  4. The SPOC releases the item into the queue.
  5. Special Assignment
  6. A waive is on the case not the work item.
  7. Deceased client procedures are not complete.
  8. Trust Paperwork is 4+ Attachments.
  9. SPOC puts clarification comments on everything.
  10. Bank Instructions included are NIGO.
  11. A former or future POA is involved somehow.
  12. The Docusign has 100+ pages.
  13. 50% or more of attachments have no identifying comments.
  14. CRT Case was opened in error for a prior transfer.
  15. >8 Holdings
  16. Callout Required by RAM but not SPOC.
  17. Need help from Leadership.
  18. TA crashes once.
  19. Email from Legal attached or needed.
  20. A TDE is in the Processing Notes.
  21. Item is received within last hour of the day.
  22. Processing Requirements is not clear at all.
  23. Multiple Account types need to be complete.
  24. Last rep work avoided it/mishandled prior request.