Timelinessin ServiceProvideResourcesFollow-upCommunicationPatientEngagement Acknowledgethe PatientProfessionalAppearanceEncourageQuestionsTeamCollaborationClearInstructionsUsePositiveLanguageCulturalCompetencePersonalizedCareApproachCompassionateCareEmotionalSupportAddressConcernsPromptlyExplaintheProcessConsistentMessagingConflictResolutionSkills PrivacyConsiderationsFeedbackSolutionsIntroduceYourselfDurationof WaitMonitoringPatientSatisfactionRegularTrainingUpdatesTimelinessin ServiceProvideResourcesFollow-upCommunicationPatientEngagement Acknowledgethe PatientProfessionalAppearanceEncourageQuestionsTeamCollaborationClearInstructionsUsePositiveLanguageCulturalCompetencePersonalizedCareApproachCompassionateCareEmotionalSupportAddressConcernsPromptlyExplaintheProcessConsistentMessagingConflictResolutionSkills PrivacyConsiderationsFeedbackSolutionsIntroduceYourselfDurationof WaitMonitoringPatientSatisfactionRegularTrainingUpdates

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Timeliness in Service
  2. Provide Resources
  3. Follow-up Communication
  4. Patient Engagement
  5. Acknowledge the Patient
  6. Professional Appearance
  7. Encourage Questions
  8. Team Collaboration
  9. Clear Instructions
  10. Use Positive Language
  11. Cultural Competence
  12. Personalized Care Approach
  13. Compassionate Care
  14. Emotional Support
  15. Address Concerns Promptly
  16. Explain the Process
  17. Consistent Messaging
  18. Conflict Resolution Skills
  19. Privacy Considerations
  20. Feedback Solutions
  21. Introduce Yourself
  22. Duration of Wait
  23. Monitoring Patient Satisfaction
  24. Regular Training Updates