CulturalCompetenceConflictResolutionSkillsIntroduceYourselfProfessionalAppearanceProvideResourcesDurationof WaitCompassionateCareEncourageQuestionsPersonalizedCareApproachPrivacyConsiderationsFeedbackSolicitationExplaintheProcessAcknowledgePatientTeamCollaborationFollow-upCommunicationEmotionalSupportConsistentMessagingPatientEngagementAddressConcernsPromptlyClearInstructionsTimelinessin ServiceRegularTrainingUpdatesMonitoringPatientSatisfactionUsePositiveLanguageCulturalCompetenceConflictResolutionSkillsIntroduceYourselfProfessionalAppearanceProvideResourcesDurationof WaitCompassionateCareEncourageQuestionsPersonalizedCareApproachPrivacyConsiderationsFeedbackSolicitationExplaintheProcessAcknowledgePatientTeamCollaborationFollow-upCommunicationEmotionalSupportConsistentMessagingPatientEngagementAddressConcernsPromptlyClearInstructionsTimelinessin ServiceRegularTrainingUpdatesMonitoringPatientSatisfactionUsePositiveLanguage

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cultural Competence
  2. Conflict Resolution Skills
  3. Introduce Yourself
  4. Professional Appearance
  5. Provide Resources
  6. Duration of Wait
  7. Compassionate Care
  8. Encourage Questions
  9. Personalized Care Approach
  10. Privacy Considerations
  11. Feedback Solicitation
  12. Explain the Process
  13. Acknowledge Patient
  14. Team Collaboration
  15. Follow-up Communication
  16. Emotional Support
  17. Consistent Messaging
  18. Patient Engagement
  19. Address Concerns Promptly
  20. Clear Instructions
  21. Timeliness in Service
  22. Regular Training Updates
  23. Monitoring Patient Satisfaction
  24. Use Positive Language