ConsistentMessagingTimelinessin ServiceAcknowledgePatientFeedbackSolicitationPatientEngagementClearInstructionsProvideResourcesExplaintheProcessTeamCollaborationProfessionalAppearanceAddressConcernsPromptlyFollow-upCommunicationCompassionateCarePersonalizedCareApproachPrivacyConsiderationsCulturalCompetenceMonitoringPatientSatisfactionRegularTrainingUpdatesEncourageQuestionsUsePositiveLanguageDurationof WaitIntroduceYourselfEmotionalSupportConflictResolutionSkillsConsistentMessagingTimelinessin ServiceAcknowledgePatientFeedbackSolicitationPatientEngagementClearInstructionsProvideResourcesExplaintheProcessTeamCollaborationProfessionalAppearanceAddressConcernsPromptlyFollow-upCommunicationCompassionateCarePersonalizedCareApproachPrivacyConsiderationsCulturalCompetenceMonitoringPatientSatisfactionRegularTrainingUpdatesEncourageQuestionsUsePositiveLanguageDurationof WaitIntroduceYourselfEmotionalSupportConflictResolutionSkills

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Consistent Messaging
  2. Timeliness in Service
  3. Acknowledge Patient
  4. Feedback Solicitation
  5. Patient Engagement
  6. Clear Instructions
  7. Provide Resources
  8. Explain the Process
  9. Team Collaboration
  10. Professional Appearance
  11. Address Concerns Promptly
  12. Follow-up Communication
  13. Compassionate Care
  14. Personalized Care Approach
  15. Privacy Considerations
  16. Cultural Competence
  17. Monitoring Patient Satisfaction
  18. Regular Training Updates
  19. Encourage Questions
  20. Use Positive Language
  21. Duration of Wait
  22. Introduce Yourself
  23. Emotional Support
  24. Conflict Resolution Skills