EncourageQuestionsCulturalCompetenceFeedbackSolicitationUsePositiveLanguageDurationof WaitConflictResolutionSkillsTimelinessin ServiceCompassionateCareClearInstructionsPrivacyConsiderationsConsistentMessagingFollow-upCommunicationRegularTrainingUpdatesProfessionalAppearanceAcknowledgePatientExplaintheProcessEmotionalSupportProvideResourcesPersonalizedCareApproachAddressConcernsPromptlyIntroduceYourselfMonitoringPatientSatisfactionTeamCollaborationPatientEngagementEncourageQuestionsCulturalCompetenceFeedbackSolicitationUsePositiveLanguageDurationof WaitConflictResolutionSkillsTimelinessin ServiceCompassionateCareClearInstructionsPrivacyConsiderationsConsistentMessagingFollow-upCommunicationRegularTrainingUpdatesProfessionalAppearanceAcknowledgePatientExplaintheProcessEmotionalSupportProvideResourcesPersonalizedCareApproachAddressConcernsPromptlyIntroduceYourselfMonitoringPatientSatisfactionTeamCollaborationPatientEngagement

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage Questions
  2. Cultural Competence
  3. Feedback Solicitation
  4. Use Positive Language
  5. Duration of Wait
  6. Conflict Resolution Skills
  7. Timeliness in Service
  8. Compassionate Care
  9. Clear Instructions
  10. Privacy Considerations
  11. Consistent Messaging
  12. Follow-up Communication
  13. Regular Training Updates
  14. Professional Appearance
  15. Acknowledge Patient
  16. Explain the Process
  17. Emotional Support
  18. Provide Resources
  19. Personalized Care Approach
  20. Address Concerns Promptly
  21. Introduce Yourself
  22. Monitoring Patient Satisfaction
  23. Team Collaboration
  24. Patient Engagement