ClearInstructionsAddressConcernsPromptlyPersonalizedCareApproachCulturalCompetenceAcknowledgePatientFollow-upCommunicationTimelinessin ServiceExplaintheProcessUsePositiveLanguagePatientEngagementCompassionateCareDurationof WaitProfessionalAppearanceConsistentMessagingRegularTrainingUpdatesConflictResolutionSkillsEmotionalSupportProvideResourcesFeedbackSolicitationPrivacyConsiderationsIntroduceYourselfEncourageQuestionsMonitoringPatientSatisfactionTeamCollaborationClearInstructionsAddressConcernsPromptlyPersonalizedCareApproachCulturalCompetenceAcknowledgePatientFollow-upCommunicationTimelinessin ServiceExplaintheProcessUsePositiveLanguagePatientEngagementCompassionateCareDurationof WaitProfessionalAppearanceConsistentMessagingRegularTrainingUpdatesConflictResolutionSkillsEmotionalSupportProvideResourcesFeedbackSolicitationPrivacyConsiderationsIntroduceYourselfEncourageQuestionsMonitoringPatientSatisfactionTeamCollaboration

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear Instructions
  2. Address Concerns Promptly
  3. Personalized Care Approach
  4. Cultural Competence
  5. Acknowledge Patient
  6. Follow-up Communication
  7. Timeliness in Service
  8. Explain the Process
  9. Use Positive Language
  10. Patient Engagement
  11. Compassionate Care
  12. Duration of Wait
  13. Professional Appearance
  14. Consistent Messaging
  15. Regular Training Updates
  16. Conflict Resolution Skills
  17. Emotional Support
  18. Provide Resources
  19. Feedback Solicitation
  20. Privacy Considerations
  21. Introduce Yourself
  22. Encourage Questions
  23. Monitoring Patient Satisfaction
  24. Team Collaboration