EncourageQuestionsPatientEngagementMonitoringPatientSatisfactionEmotionalSupportConflictResolutionSkillsFeedbackSolicitationPersonalizedCareApproachIntroduceYourselfDurationof Wait CulturalCompetenceUsePositiveLanguageCompassionateCareProvideResourcesAdressConcernsPromptlyFollow-upCommunicationAcknowledgethe PatientTeamCollaborationRegularTrainingUpdatesTimelinessin ServiceExplaintheProcessClearInstructionsProfessionalAppearanceClearInstructionsConsistentMessagingEncourageQuestionsPatientEngagementMonitoringPatientSatisfactionEmotionalSupportConflictResolutionSkillsFeedbackSolicitationPersonalizedCareApproachIntroduceYourselfDurationof Wait CulturalCompetenceUsePositiveLanguageCompassionateCareProvideResourcesAdressConcernsPromptlyFollow-upCommunicationAcknowledgethe PatientTeamCollaborationRegularTrainingUpdatesTimelinessin ServiceExplaintheProcessClearInstructionsProfessionalAppearanceClearInstructionsConsistentMessaging

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage Questions
  2. Patient Engagement
  3. Monitoring Patient Satisfaction
  4. Emotional Support
  5. Conflict Resolution Skills
  6. Feedback Solicitation
  7. Personalized Care Approach
  8. Introduce Yourself
  9. Duration of Wait
  10. Cultural Competence
  11. Use Positive Language
  12. Compassionate Care
  13. Provide Resources
  14. Adress Concerns Promptly
  15. Follow-up Communication
  16. Acknowledge the Patient
  17. Team Collaboration
  18. Regular Training Updates
  19. Timeliness in Service
  20. Explain the Process
  21. Clear Instructions
  22. Professional Appearance
  23. Clear Instructions
  24. Consistent Messaging