TeamCollaborationClearInstructionsCulturalCompetencePersonalizedCareApproachRegularTrainingUpdatesAdressConcernsPromptlyUsePositiveLanguageConflictResolutionSkillsClearInstructionsPatientEngagementDurationof Wait ConsistentMessagingEncourageQuestionsCompassionateCareFeedbackSolicitationAcknowledgethe PatientIntroduceYourselfEmotionalSupportFollow-upCommunicationExplaintheProcessProvideResourcesMonitoringPatientSatisfactionProfessionalAppearanceTimelinessin ServiceTeamCollaborationClearInstructionsCulturalCompetencePersonalizedCareApproachRegularTrainingUpdatesAdressConcernsPromptlyUsePositiveLanguageConflictResolutionSkillsClearInstructionsPatientEngagementDurationof Wait ConsistentMessagingEncourageQuestionsCompassionateCareFeedbackSolicitationAcknowledgethe PatientIntroduceYourselfEmotionalSupportFollow-upCommunicationExplaintheProcessProvideResourcesMonitoringPatientSatisfactionProfessionalAppearanceTimelinessin Service

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team Collaboration
  2. Clear Instructions
  3. Cultural Competence
  4. Personalized Care Approach
  5. Regular Training Updates
  6. Adress Concerns Promptly
  7. Use Positive Language
  8. Conflict Resolution Skills
  9. Clear Instructions
  10. Patient Engagement
  11. Duration of Wait
  12. Consistent Messaging
  13. Encourage Questions
  14. Compassionate Care
  15. Feedback Solicitation
  16. Acknowledge the Patient
  17. Introduce Yourself
  18. Emotional Support
  19. Follow-up Communication
  20. Explain the Process
  21. Provide Resources
  22. Monitoring Patient Satisfaction
  23. Professional Appearance
  24. Timeliness in Service