UsePositiveLanguageAdressConcernsPromptlyConflictResolutionSkillsCompassionateCareFollow-upCommunicationFeedbackSolicitationMonitoringPatientSatisfactionEmotionalSupportExplaintheProcessRegularTrainingUpdatesCulturalCompetenceDurationof Wait ClearInstructionsConsistentMessagingProfessionalAppearancePatientEngagementAcknowledgethe PatientTeamCollaborationTimelinessin ServiceEncourageQuestionsPersonalizedCareApproachClearInstructionsIntroduceYourselfProvideResourcesUsePositiveLanguageAdressConcernsPromptlyConflictResolutionSkillsCompassionateCareFollow-upCommunicationFeedbackSolicitationMonitoringPatientSatisfactionEmotionalSupportExplaintheProcessRegularTrainingUpdatesCulturalCompetenceDurationof Wait ClearInstructionsConsistentMessagingProfessionalAppearancePatientEngagementAcknowledgethe PatientTeamCollaborationTimelinessin ServiceEncourageQuestionsPersonalizedCareApproachClearInstructionsIntroduceYourselfProvideResources

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Positive Language
  2. Adress Concerns Promptly
  3. Conflict Resolution Skills
  4. Compassionate Care
  5. Follow-up Communication
  6. Feedback Solicitation
  7. Monitoring Patient Satisfaction
  8. Emotional Support
  9. Explain the Process
  10. Regular Training Updates
  11. Cultural Competence
  12. Duration of Wait
  13. Clear Instructions
  14. Consistent Messaging
  15. Professional Appearance
  16. Patient Engagement
  17. Acknowledge the Patient
  18. Team Collaboration
  19. Timeliness in Service
  20. Encourage Questions
  21. Personalized Care Approach
  22. Clear Instructions
  23. Introduce Yourself
  24. Provide Resources