EmotionalSupportConsistentMessagingCompassionateCareFeedbackSolicitationProfessionalAppearanceFollow-upCommunicationClearInstructionsTimelinessin ServiceClearInstructionsTeamCollaborationDurationof Wait AdressConcernsPromptlyIntroduceYourselfEncourageQuestionsRegularTrainingUpdatesExplaintheProcessCulturalCompetenceAcknowledgethe PatientUsePositiveLanguageMonitoringPatientSatisfactionConflictResolutionSkillsPatientEngagementPersonalizedCareApproachProvideResourcesEmotionalSupportConsistentMessagingCompassionateCareFeedbackSolicitationProfessionalAppearanceFollow-upCommunicationClearInstructionsTimelinessin ServiceClearInstructionsTeamCollaborationDurationof Wait AdressConcernsPromptlyIntroduceYourselfEncourageQuestionsRegularTrainingUpdatesExplaintheProcessCulturalCompetenceAcknowledgethe PatientUsePositiveLanguageMonitoringPatientSatisfactionConflictResolutionSkillsPatientEngagementPersonalizedCareApproachProvideResources

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emotional Support
  2. Consistent Messaging
  3. Compassionate Care
  4. Feedback Solicitation
  5. Professional Appearance
  6. Follow-up Communication
  7. Clear Instructions
  8. Timeliness in Service
  9. Clear Instructions
  10. Team Collaboration
  11. Duration of Wait
  12. Adress Concerns Promptly
  13. Introduce Yourself
  14. Encourage Questions
  15. Regular Training Updates
  16. Explain the Process
  17. Cultural Competence
  18. Acknowledge the Patient
  19. Use Positive Language
  20. Monitoring Patient Satisfaction
  21. Conflict Resolution Skills
  22. Patient Engagement
  23. Personalized Care Approach
  24. Provide Resources