UsePositiveLanguageAddressConcernsPromptlyCompassionateCareConflictResolutionSkillsIntroduceYourselfRegularTrainingUpdates EncourageQuestionsConsistentMessagingPatientEngagementPersonalizedCareApproachCulturalCompetenceMonitoringPatientSatisfactionFollow-upCommunicationExplaintheprocessPrivacyConsiderationsProfessionalAppearanceFeedbackSolicitationClearInstructionsProvideResourcesTimelinessin ServiceEmotionalSupportDurationof WaitAcknowledgethe PatientTeamCollaborationUsePositiveLanguageAddressConcernsPromptlyCompassionateCareConflictResolutionSkillsIntroduceYourselfRegularTrainingUpdates EncourageQuestionsConsistentMessagingPatientEngagementPersonalizedCareApproachCulturalCompetenceMonitoringPatientSatisfactionFollow-upCommunicationExplaintheprocessPrivacyConsiderationsProfessionalAppearanceFeedbackSolicitationClearInstructionsProvideResourcesTimelinessin ServiceEmotionalSupportDurationof WaitAcknowledgethe PatientTeamCollaboration

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Positive Language
  2. Address Concerns Promptly
  3. Compassionate Care
  4. Conflict Resolution Skills
  5. Introduce Yourself
  6. Regular Training Updates
  7. Encourage Questions
  8. Consistent Messaging
  9. Patient Engagement
  10. Personalized Care Approach
  11. Cultural Competence
  12. Monitoring Patient Satisfaction
  13. Follow-up Communication
  14. Explain the process
  15. Privacy Considerations
  16. Professional Appearance
  17. Feedback Solicitation
  18. Clear Instructions
  19. Provide Resources
  20. Timeliness in Service
  21. Emotional Support
  22. Duration of Wait
  23. Acknowledge the Patient
  24. Team Collaboration