Helped preventa patient delay(ride,paperwork,missing info,etc)Fixed a smallproblembefore itbecame a bigoneCaught atypo before itreached thepatientrecordExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Made apatientlaugh orvisibly relaxSaved ateammatetime with aquick assistLearnedsomethingnew (evena tiny tip!)Took asecond todouble checksomethingand it paid offMade a"good catch"withinsurance orcoverage infoHelpedsomeone feelconfident ontheir first/earlydaysGot acomplimentfrom apatient orclinical staffStayedpositiveduring abusy rushFound aworkaroundthe "rightway" (policyfriendly!)Verified anID detail thatprevented afutureproblemHelped acoworkersolve aweird issueHad a momentof unexpectedteamworkacrosslocationsRemembereda patient'snamed anused itMade ahard taskfeel easyfor a patientMade asmoothhandoff thatpreventedextra workCaught aduplicatechart/duplicateMRNHandled afrustratedpatient withcalmnessand kindnessHelped keepthe team ontrack duringa peak timeLeft workthinking:"We didgood today"Celebratedsomeoneelse's winHelped preventa patient delay(ride,paperwork,missing info,etc)Fixed a smallproblembefore itbecame a bigoneCaught atypo before itreached thepatientrecordExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Made apatientlaugh orvisibly relaxSaved ateammatetime with aquick assistLearnedsomethingnew (evena tiny tip!)Took asecond todouble checksomethingand it paid offMade a"good catch"withinsurance orcoverage infoHelpedsomeone feelconfident ontheir first/earlydaysGot acomplimentfrom apatient orclinical staffStayedpositiveduring abusy rushFound aworkaroundthe "rightway" (policyfriendly!)Verified anID detail thatprevented afutureproblemHelped acoworkersolve aweird issueHad a momentof unexpectedteamworkacrosslocationsRemembereda patient'snamed anused itMade ahard taskfeel easyfor a patientMade asmoothhandoff thatpreventedextra workCaught aduplicatechart/duplicateMRNHandled afrustratedpatient withcalmnessand kindnessHelped keepthe team ontrack duringa peak timeLeft workthinking:"We didgood today"Celebratedsomeoneelse's win

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  2. Fixed a small problem before it became a big one
  3. Caught a typo before it reached the patient record
  4. Explained a process step so clearly the patient said "ohhhh, ok!"
  5. Made a patient laugh or visibly relax
  6. Saved a teammate time with a quick assist
  7. Learned something new (even a tiny tip!)
  8. Took a second to double check something and it paid off
  9. Made a "good catch" with insurance or coverage info
  10. Helped someone feel confident on their first/early days
  11. Got a compliment from a patient or clinical staff
  12. Stayed positive during a busy rush
  13. Found a workaround the "right way" (policy friendly!)
  14. Verified an ID detail that prevented a future problem
  15. Helped a coworker solve a weird issue
  16. Had a moment of unexpected teamwork across locations
  17. Remembered a patient's named an used it
  18. Made a hard task feel easy for a patient
  19. Made a smooth handoff that prevented extra work
  20. Caught a duplicate chart/duplicate MRN
  21. Handled a frustrated patient with calmness and kindness
  22. Helped keep the team on track during a peak time
  23. Left work thinking: "We did good today"
  24. Celebrated someone else's win