Made ahard taskfeel easyfor a patientMade a"good catch"withinsurance orcoverage infoHelped preventa patient delay(ride,paperwork,missing info,etc)Took asecond todouble checksomethingand it paid offHad a momentof unexpectedteamworkacrosslocationsHandled afrustratedpatient withcalmnessand kindnessGot acomplimentfrom apatient orclinical staffRemembereda patient'snamed anused itHelpedsomeone feelconfident ontheir first/earlydaysLeft workthinking:"We didgood today"Celebratedsomeoneelse's winCaught aduplicatechart/duplicateMRNStayedpositiveduring abusy rushHelped acoworkersolve aweird issueMade apatientlaugh orvisibly relaxFixed a smallproblembefore itbecame a bigoneVerified anID detail thatprevented afutureproblemCaught atypo before itreached thepatientrecordExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Found aworkaroundthe "rightway" (policyfriendly!)Made asmoothhandoff thatpreventedextra workHelped keepthe team ontrack duringa peak timeSaved ateammatetime with aquick assistLearnedsomethingnew (evena tiny tip!)Made ahard taskfeel easyfor a patientMade a"good catch"withinsurance orcoverage infoHelped preventa patient delay(ride,paperwork,missing info,etc)Took asecond todouble checksomethingand it paid offHad a momentof unexpectedteamworkacrosslocationsHandled afrustratedpatient withcalmnessand kindnessGot acomplimentfrom apatient orclinical staffRemembereda patient'snamed anused itHelpedsomeone feelconfident ontheir first/earlydaysLeft workthinking:"We didgood today"Celebratedsomeoneelse's winCaught aduplicatechart/duplicateMRNStayedpositiveduring abusy rushHelped acoworkersolve aweird issueMade apatientlaugh orvisibly relaxFixed a smallproblembefore itbecame a bigoneVerified anID detail thatprevented afutureproblemCaught atypo before itreached thepatientrecordExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Found aworkaroundthe "rightway" (policyfriendly!)Made asmoothhandoff thatpreventedextra workHelped keepthe team ontrack duringa peak timeSaved ateammatetime with aquick assistLearnedsomethingnew (evena tiny tip!)

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a hard task feel easy for a patient
  2. Made a "good catch" with insurance or coverage info
  3. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  4. Took a second to double check something and it paid off
  5. Had a moment of unexpected teamwork across locations
  6. Handled a frustrated patient with calmness and kindness
  7. Got a compliment from a patient or clinical staff
  8. Remembered a patient's named an used it
  9. Helped someone feel confident on their first/early days
  10. Left work thinking: "We did good today"
  11. Celebrated someone else's win
  12. Caught a duplicate chart/duplicate MRN
  13. Stayed positive during a busy rush
  14. Helped a coworker solve a weird issue
  15. Made a patient laugh or visibly relax
  16. Fixed a small problem before it became a big one
  17. Verified an ID detail that prevented a future problem
  18. Caught a typo before it reached the patient record
  19. Explained a process step so clearly the patient said "ohhhh, ok!"
  20. Found a workaround the "right way" (policy friendly!)
  21. Made a smooth handoff that prevented extra work
  22. Helped keep the team on track during a peak time
  23. Saved a teammate time with a quick assist
  24. Learned something new (even a tiny tip!)