Helped acoworkersolve aweird issueMade asmoothhandoff thatpreventedextra workCaught aduplicatechart/duplicateMRNRemembereda patient'snamed anused itCelebratedsomeoneelse's winVerified anID detail thatprevented afutureproblemExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Helped preventa patient delay(ride,paperwork,missing info,etc)Found aworkaroundthe "rightway" (policyfriendly!)Made ahard taskfeel easyfor a patientHelpedsomeone feelconfident ontheir first/earlydaysTook asecond todouble checksomethingand it paid offHandled afrustratedpatient withcalmnessand kindnessHad a momentof unexpectedteamworkacrosslocationsMade apatientlaugh orvisibly relaxLearnedsomethingnew (evena tiny tip!)Got acomplimentfrom apatient orclinical staffFixed a smallproblembefore itbecame a bigoneLeft workthinking:"We didgood today"Saved ateammatetime with aquick assistCaught atypo before itreached thepatientrecordMade a"good catch"withinsurance orcoverage infoHelped keepthe team ontrack duringa peak timeStayedpositiveduring abusy rushHelped acoworkersolve aweird issueMade asmoothhandoff thatpreventedextra workCaught aduplicatechart/duplicateMRNRemembereda patient'snamed anused itCelebratedsomeoneelse's winVerified anID detail thatprevented afutureproblemExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Helped preventa patient delay(ride,paperwork,missing info,etc)Found aworkaroundthe "rightway" (policyfriendly!)Made ahard taskfeel easyfor a patientHelpedsomeone feelconfident ontheir first/earlydaysTook asecond todouble checksomethingand it paid offHandled afrustratedpatient withcalmnessand kindnessHad a momentof unexpectedteamworkacrosslocationsMade apatientlaugh orvisibly relaxLearnedsomethingnew (evena tiny tip!)Got acomplimentfrom apatient orclinical staffFixed a smallproblembefore itbecame a bigoneLeft workthinking:"We didgood today"Saved ateammatetime with aquick assistCaught atypo before itreached thepatientrecordMade a"good catch"withinsurance orcoverage infoHelped keepthe team ontrack duringa peak timeStayedpositiveduring abusy rush

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a coworker solve a weird issue
  2. Made a smooth handoff that prevented extra work
  3. Caught a duplicate chart/duplicate MRN
  4. Remembered a patient's named an used it
  5. Celebrated someone else's win
  6. Verified an ID detail that prevented a future problem
  7. Explained a process step so clearly the patient said "ohhhh, ok!"
  8. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  9. Found a workaround the "right way" (policy friendly!)
  10. Made a hard task feel easy for a patient
  11. Helped someone feel confident on their first/early days
  12. Took a second to double check something and it paid off
  13. Handled a frustrated patient with calmness and kindness
  14. Had a moment of unexpected teamwork across locations
  15. Made a patient laugh or visibly relax
  16. Learned something new (even a tiny tip!)
  17. Got a compliment from a patient or clinical staff
  18. Fixed a small problem before it became a big one
  19. Left work thinking: "We did good today"
  20. Saved a teammate time with a quick assist
  21. Caught a typo before it reached the patient record
  22. Made a "good catch" with insurance or coverage info
  23. Helped keep the team on track during a peak time
  24. Stayed positive during a busy rush