Handled afrustratedpatient withcalmnessand kindnessCelebratedsomeoneelse's winCaught atypo before itreached thepatientrecordRemembereda patient'snamed anused itHelped keepthe team ontrack duringa peak timeTook asecond todouble checksomethingand it paid offLearnedsomethingnew (evena tiny tip!)Made ahard taskfeel easyfor a patientStayedpositiveduring abusy rushSaved ateammatetime with aquick assistExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Verified anID detail thatprevented afutureproblemHad a momentof unexpectedteamworkacrosslocationsGot acomplimentfrom apatient orclinical staffHelped preventa patient delay(ride,paperwork,missing info,etc)Caught aduplicatechart/duplicateMRNHelpedsomeone feelconfident ontheir first/earlydaysFound aworkaroundthe "rightway" (policyfriendly!)Left workthinking:"We didgood today"Made asmoothhandoff thatpreventedextra workMade apatientlaugh orvisibly relaxHelped acoworkersolve aweird issueMade a"good catch"withinsurance orcoverage infoFixed a smallproblembefore itbecame a bigoneHandled afrustratedpatient withcalmnessand kindnessCelebratedsomeoneelse's winCaught atypo before itreached thepatientrecordRemembereda patient'snamed anused itHelped keepthe team ontrack duringa peak timeTook asecond todouble checksomethingand it paid offLearnedsomethingnew (evena tiny tip!)Made ahard taskfeel easyfor a patientStayedpositiveduring abusy rushSaved ateammatetime with aquick assistExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Verified anID detail thatprevented afutureproblemHad a momentof unexpectedteamworkacrosslocationsGot acomplimentfrom apatient orclinical staffHelped preventa patient delay(ride,paperwork,missing info,etc)Caught aduplicatechart/duplicateMRNHelpedsomeone feelconfident ontheir first/earlydaysFound aworkaroundthe "rightway" (policyfriendly!)Left workthinking:"We didgood today"Made asmoothhandoff thatpreventedextra workMade apatientlaugh orvisibly relaxHelped acoworkersolve aweird issueMade a"good catch"withinsurance orcoverage infoFixed a smallproblembefore itbecame a bigone

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a frustrated patient with calmness and kindness
  2. Celebrated someone else's win
  3. Caught a typo before it reached the patient record
  4. Remembered a patient's named an used it
  5. Helped keep the team on track during a peak time
  6. Took a second to double check something and it paid off
  7. Learned something new (even a tiny tip!)
  8. Made a hard task feel easy for a patient
  9. Stayed positive during a busy rush
  10. Saved a teammate time with a quick assist
  11. Explained a process step so clearly the patient said "ohhhh, ok!"
  12. Verified an ID detail that prevented a future problem
  13. Had a moment of unexpected teamwork across locations
  14. Got a compliment from a patient or clinical staff
  15. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  16. Caught a duplicate chart/duplicate MRN
  17. Helped someone feel confident on their first/early days
  18. Found a workaround the "right way" (policy friendly!)
  19. Left work thinking: "We did good today"
  20. Made a smooth handoff that prevented extra work
  21. Made a patient laugh or visibly relax
  22. Helped a coworker solve a weird issue
  23. Made a "good catch" with insurance or coverage info
  24. Fixed a small problem before it became a big one