Saved ateammatetime with aquick assistHad a momentof unexpectedteamworkacrosslocationsMade a"good catch"withinsurance orcoverage infoCaught atypo before itreached thepatientrecordMade asmoothhandoff thatpreventedextra workFixed a smallproblembefore itbecame a bigoneRemembereda patient'snamed anused itCaught aduplicatechart/duplicateMRNFound aworkaroundthe "rightway" (policyfriendly!)Helped acoworkersolve aweird issueHelped preventa patient delay(ride,paperwork,missing info,etc)Stayedpositiveduring abusy rushMade apatientlaugh orvisibly relaxExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Helped keepthe team ontrack duringa peak timeTook asecond todouble checksomethingand it paid offLearnedsomethingnew (evena tiny tip!)Celebratedsomeoneelse's winMade ahard taskfeel easyfor a patientVerified anID detail thatprevented afutureproblemHandled afrustratedpatient withcalmnessand kindnessGot acomplimentfrom apatient orclinical staffHelpedsomeone feelconfident ontheir first/earlydaysLeft workthinking:"We didgood today"Saved ateammatetime with aquick assistHad a momentof unexpectedteamworkacrosslocationsMade a"good catch"withinsurance orcoverage infoCaught atypo before itreached thepatientrecordMade asmoothhandoff thatpreventedextra workFixed a smallproblembefore itbecame a bigoneRemembereda patient'snamed anused itCaught aduplicatechart/duplicateMRNFound aworkaroundthe "rightway" (policyfriendly!)Helped acoworkersolve aweird issueHelped preventa patient delay(ride,paperwork,missing info,etc)Stayedpositiveduring abusy rushMade apatientlaugh orvisibly relaxExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Helped keepthe team ontrack duringa peak timeTook asecond todouble checksomethingand it paid offLearnedsomethingnew (evena tiny tip!)Celebratedsomeoneelse's winMade ahard taskfeel easyfor a patientVerified anID detail thatprevented afutureproblemHandled afrustratedpatient withcalmnessand kindnessGot acomplimentfrom apatient orclinical staffHelpedsomeone feelconfident ontheir first/earlydaysLeft workthinking:"We didgood today"

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saved a teammate time with a quick assist
  2. Had a moment of unexpected teamwork across locations
  3. Made a "good catch" with insurance or coverage info
  4. Caught a typo before it reached the patient record
  5. Made a smooth handoff that prevented extra work
  6. Fixed a small problem before it became a big one
  7. Remembered a patient's named an used it
  8. Caught a duplicate chart/duplicate MRN
  9. Found a workaround the "right way" (policy friendly!)
  10. Helped a coworker solve a weird issue
  11. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  12. Stayed positive during a busy rush
  13. Made a patient laugh or visibly relax
  14. Explained a process step so clearly the patient said "ohhhh, ok!"
  15. Helped keep the team on track during a peak time
  16. Took a second to double check something and it paid off
  17. Learned something new (even a tiny tip!)
  18. Celebrated someone else's win
  19. Made a hard task feel easy for a patient
  20. Verified an ID detail that prevented a future problem
  21. Handled a frustrated patient with calmness and kindness
  22. Got a compliment from a patient or clinical staff
  23. Helped someone feel confident on their first/early days
  24. Left work thinking: "We did good today"