Made asmoothhandoff thatpreventedextra workSaved ateammatetime with aquick assistLeft workthinking:"We didgood today"Made ahard taskfeel easyfor a patientVerified anID detail thatprevented afutureproblemCaught aduplicatechart/duplicateMRNCelebratedsomeoneelse's winHelpedsomeone feelconfident ontheir first/earlydaysHelped preventa patient delay(ride,paperwork,missing info,etc)Remembereda patient'snamed anused itCaught atypo before itreached thepatientrecordFixed a smallproblembefore itbecame a bigoneHelped keepthe team ontrack duringa peak timeExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Had a momentof unexpectedteamworkacrosslocationsGot acomplimentfrom apatient orclinical staffFound aworkaroundthe "rightway" (policyfriendly!)Stayedpositiveduring abusy rushTook asecond todouble checksomethingand it paid offMade a"good catch"withinsurance orcoverage infoHelped acoworkersolve aweird issueLearnedsomethingnew (evena tiny tip!)Handled afrustratedpatient withcalmnessand kindnessMade apatientlaugh orvisibly relaxMade asmoothhandoff thatpreventedextra workSaved ateammatetime with aquick assistLeft workthinking:"We didgood today"Made ahard taskfeel easyfor a patientVerified anID detail thatprevented afutureproblemCaught aduplicatechart/duplicateMRNCelebratedsomeoneelse's winHelpedsomeone feelconfident ontheir first/earlydaysHelped preventa patient delay(ride,paperwork,missing info,etc)Remembereda patient'snamed anused itCaught atypo before itreached thepatientrecordFixed a smallproblembefore itbecame a bigoneHelped keepthe team ontrack duringa peak timeExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Had a momentof unexpectedteamworkacrosslocationsGot acomplimentfrom apatient orclinical staffFound aworkaroundthe "rightway" (policyfriendly!)Stayedpositiveduring abusy rushTook asecond todouble checksomethingand it paid offMade a"good catch"withinsurance orcoverage infoHelped acoworkersolve aweird issueLearnedsomethingnew (evena tiny tip!)Handled afrustratedpatient withcalmnessand kindnessMade apatientlaugh orvisibly relax

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a smooth handoff that prevented extra work
  2. Saved a teammate time with a quick assist
  3. Left work thinking: "We did good today"
  4. Made a hard task feel easy for a patient
  5. Verified an ID detail that prevented a future problem
  6. Caught a duplicate chart/duplicate MRN
  7. Celebrated someone else's win
  8. Helped someone feel confident on their first/early days
  9. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  10. Remembered a patient's named an used it
  11. Caught a typo before it reached the patient record
  12. Fixed a small problem before it became a big one
  13. Helped keep the team on track during a peak time
  14. Explained a process step so clearly the patient said "ohhhh, ok!"
  15. Had a moment of unexpected teamwork across locations
  16. Got a compliment from a patient or clinical staff
  17. Found a workaround the "right way" (policy friendly!)
  18. Stayed positive during a busy rush
  19. Took a second to double check something and it paid off
  20. Made a "good catch" with insurance or coverage info
  21. Helped a coworker solve a weird issue
  22. Learned something new (even a tiny tip!)
  23. Handled a frustrated patient with calmness and kindness
  24. Made a patient laugh or visibly relax