Helped keepthe team ontrack duringa peak timeHelped acoworkersolve aweird issueStayedpositiveduring abusy rushExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Made ahard taskfeel easyfor a patientHandled afrustratedpatient withcalmnessand kindnessCaught aduplicatechart/duplicateMRNFixed a smallproblembefore itbecame a bigoneSaved ateammatetime with aquick assistLearnedsomethingnew (evena tiny tip!)Found aworkaroundthe "rightway" (policyfriendly!)Celebratedsomeoneelse's winMade asmoothhandoff thatpreventedextra workRemembereda patient'snamed anused itMade a"good catch"withinsurance orcoverage infoHad a momentof unexpectedteamworkacrosslocationsMade apatientlaugh orvisibly relaxTook asecond todouble checksomethingand it paid offHelped preventa patient delay(ride,paperwork,missing info,etc)Verified anID detail thatprevented afutureproblemHelpedsomeone feelconfident ontheir first/earlydaysGot acomplimentfrom apatient orclinical staffCaught atypo before itreached thepatientrecordLeft workthinking:"We didgood today"Helped keepthe team ontrack duringa peak timeHelped acoworkersolve aweird issueStayedpositiveduring abusy rushExplained aprocess stepso clearly thepatient said"ohhhh, ok!"Made ahard taskfeel easyfor a patientHandled afrustratedpatient withcalmnessand kindnessCaught aduplicatechart/duplicateMRNFixed a smallproblembefore itbecame a bigoneSaved ateammatetime with aquick assistLearnedsomethingnew (evena tiny tip!)Found aworkaroundthe "rightway" (policyfriendly!)Celebratedsomeoneelse's winMade asmoothhandoff thatpreventedextra workRemembereda patient'snamed anused itMade a"good catch"withinsurance orcoverage infoHad a momentof unexpectedteamworkacrosslocationsMade apatientlaugh orvisibly relaxTook asecond todouble checksomethingand it paid offHelped preventa patient delay(ride,paperwork,missing info,etc)Verified anID detail thatprevented afutureproblemHelpedsomeone feelconfident ontheir first/earlydaysGot acomplimentfrom apatient orclinical staffCaught atypo before itreached thepatientrecordLeft workthinking:"We didgood today"

Patient Access Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped keep the team on track during a peak time
  2. Helped a coworker solve a weird issue
  3. Stayed positive during a busy rush
  4. Explained a process step so clearly the patient said "ohhhh, ok!"
  5. Made a hard task feel easy for a patient
  6. Handled a frustrated patient with calmness and kindness
  7. Caught a duplicate chart/duplicate MRN
  8. Fixed a small problem before it became a big one
  9. Saved a teammate time with a quick assist
  10. Learned something new (even a tiny tip!)
  11. Found a workaround the "right way" (policy friendly!)
  12. Celebrated someone else's win
  13. Made a smooth handoff that prevented extra work
  14. Remembered a patient's named an used it
  15. Made a "good catch" with insurance or coverage info
  16. Had a moment of unexpected teamwork across locations
  17. Made a patient laugh or visibly relax
  18. Took a second to double check something and it paid off
  19. Helped prevent a patient delay (ride, paperwork, missing info, etc)
  20. Verified an ID detail that prevented a future problem
  21. Helped someone feel confident on their first/early days
  22. Got a compliment from a patient or clinical staff
  23. Caught a typo before it reached the patient record
  24. Left work thinking: "We did good today"