Transfer to OBG Research patient Patient denies scheduling AMV Called Roch No active portal Scheduled multiple patients in one call PA needed for med Stayed in queue for over 30 min Pharmacy calling to verify prescription Patient requesting hi pri message Created new patient chart Allergy flag Patient born same year as you Schedule in Radiology Patient upset you Patient needing to be seen for URI Gave fax # No shows over 10% Patient asks to speak to PCP Updated demographics Free! Scheule/ reschedule INR Patient upset about availability Have plans for V-day MRN starting with 1 Didn't get out of queue in time Used interpreter Schudle annual PX Transfer to billing, ROI, or patient experience PCOD provider Nursing home calling Computer issues Placed message to get an order Missed wrap up code Ate sweets Offer PCOD scheduling Transfer to OBG Research patient Patient denies scheduling AMV Called Roch No active portal Scheduled multiple patients in one call PA needed for med Stayed in queue for over 30 min Pharmacy calling to verify prescription Patient requesting hi pri message Created new patient chart Allergy flag Patient born same year as you Schedule in Radiology Patient upset you Patient needing to be seen for URI Gave fax # No shows over 10% Patient asks to speak to PCP Updated demographics Free! Scheule/ reschedule INR Patient upset about availability Have plans for V-day MRN starting with 1 Didn't get out of queue in time Used interpreter Schudle annual PX Transfer to billing, ROI, or patient experience PCOD provider Nursing home calling Computer issues Placed message to get an order Missed wrap up code Ate sweets Offer PCOD scheduling
(Print)
Transfer to OBG
Research patient
Patient denies scheduling AMV
Called Roch
No active portal
Scheduled multiple patients in one call
PA needed for med
Stayed in queue for over 30 min
Pharmacy calling to verify prescription
Patient requesting hi pri message
Created new patient chart
Allergy flag
Patient born same year as you
Schedule in Radiology
Patient upset you
Patient needing to be seen for URI
Gave fax #
No shows over 10%
Patient asks to speak to PCP
Updated demographics
Free!
Scheule/ reschedule INR
Patient upset about availability
Have plans for V-day
MRN starting with 1
Didn't get out of queue in time
Used interpreter
Schudle annual PX
Transfer to billing, ROI, or patient experience
PCOD provider
Nursing home calling
Computer issues
Placed message to get an order
Missed wrap up code
Ate sweets
Offer PCOD scheduling
