Scheduled multiple patients in one call Stayed in queue for over 30 min Created new patient chart No active portal PCOD provider Patient born same year as you Patient asks to speak to PCP Pharmacy calling to verify prescription Used interpreter Gave fax # Schudle annual PX Didn't get out of queue in time Updated demographics Nursing home calling Patient needing to be seen for URI Allergy flag MRN starting with 1 Schedule in Radiology Called Roch Patient denies scheduling AMV Scheule/ reschedule INR Transfer to OBG Placed message to get an order Have plans for V-day Ate sweets Offer PCOD scheduling Patient upset about availability Computer issues Missed wrap up code Patient requesting hi pri message No shows over 10% Research patient Transfer to billing, ROI, or patient experience Free! PA needed for med Patient upset you Scheduled multiple patients in one call Stayed in queue for over 30 min Created new patient chart No active portal PCOD provider Patient born same year as you Patient asks to speak to PCP Pharmacy calling to verify prescription Used interpreter Gave fax # Schudle annual PX Didn't get out of queue in time Updated demographics Nursing home calling Patient needing to be seen for URI Allergy flag MRN starting with 1 Schedule in Radiology Called Roch Patient denies scheduling AMV Scheule/ reschedule INR Transfer to OBG Placed message to get an order Have plans for V-day Ate sweets Offer PCOD scheduling Patient upset about availability Computer issues Missed wrap up code Patient requesting hi pri message No shows over 10% Research patient Transfer to billing, ROI, or patient experience Free! PA needed for med Patient upset you
(Print)
Scheduled multiple patients in one call
Stayed in queue for over 30 min
Created new patient chart
No active portal
PCOD provider
Patient born same year as you
Patient asks to speak to PCP
Pharmacy calling to verify prescription
Used interpreter
Gave fax #
Schudle annual PX
Didn't get out of queue in time
Updated demographics
Nursing home calling
Patient needing to be seen for URI
Allergy flag
MRN starting with 1
Schedule in Radiology
Called Roch
Patient denies scheduling AMV
Scheule/ reschedule INR
Transfer to OBG
Placed message to get an order
Have plans for V-day
Ate sweets
Offer PCOD scheduling
Patient upset about availability
Computer issues
Missed wrap up code
Patient requesting hi pri message
No shows over 10%
Research patient
Transfer to billing, ROI, or patient experience
Free!
PA needed for med
Patient upset you
