Help a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeHelpednarrowdown toomany ideasSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatCustomerrequests tosource anaturalemeraldFlagged aclarity issueof a cavity ina diamondAnydiscounts fora first timecustomer?Offered lowerdiscount thanwhat wasoffered inSlackDe-escalated afrustratedcustomerCan I buyjust thesetting?Close aHVdiamondsalePost a burncorrectly andstayed activein the threadtill the endReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Upsellsomeonea JMCPYou offeredwire discountto seal thedealCustomersaid "talkingto you madethis so mucheasier"Customerrequests tosource afancy pinkdiamondAcknowledgedall KeyUpdates forthe past monthIs amoissanite areal diamond?Explain thedifferencesYouanswereda call forcoverageDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)You found astock ringwhen theycame in for acustom designI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeHelpednarrowdown toomany ideasSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatCustomerrequests tosource anaturalemeraldFlagged aclarity issueof a cavity ina diamondAnydiscounts fora first timecustomer?Offered lowerdiscount thanwhat wasoffered inSlackDe-escalated afrustratedcustomerCan I buyjust thesetting?Close aHVdiamondsalePost a burncorrectly andstayed activein the threadtill the endReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Upsellsomeonea JMCPYou offeredwire discountto seal thedealCustomersaid "talkingto you madethis so mucheasier"Customerrequests tosource afancy pinkdiamondAcknowledgedall KeyUpdates forthe past monthIs amoissanite areal diamond?Explain thedifferencesYouanswereda call forcoverageDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)You found astock ringwhen theycame in for acustom designI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingher

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  2. Send Amazon sizers & write up order when customer doesnt know finger size
  3. Helped narrow down too many ideas
  4. Sent a complete cart in chat and the customer checked out
  5. Suggested an eye clean SI1 or SI2 in Chat
  6. Customer requests to source a natural emerald
  7. Flagged a clarity issue of a cavity in a diamond
  8. Any discounts for a first time customer?
  9. Offered lower discount than what was offered in Slack
  10. De-escalated a frustrated customer
  11. Can I buy just the setting?
  12. Close a HV diamond sale
  13. Post a burn correctly and stayed active in the thread till the end
  14. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  15. Upsell someone a JMCP
  16. You offered wire discount to seal the deal
  17. Customer said "talking to you made this so much easier"
  18. Customer requests to source a fancy pink diamond
  19. Acknowledged all Key Updates for the past month
  20. Is a moissanite a real diamond? Explain the differences
  21. You answered a call for coverage
  22. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  23. You found a stock ring when they came in for a custom design
  24. I'm a mother helping my son shop for a ring. Get sons info while helping her