Sent acomplete cartin chat andthe customerchecked outOffered lowerdiscount thanwhat wasoffered inSlackCan I buyjust thesetting?Is amoissanite areal diamond?Explain thedifferencesFlagged aclarity issueof a cavity ina diamondCustomerrequests tosource afancy pinkdiamondAcknowledgedall KeyUpdates forthe past monthI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNYou offeredwire discountto seal thedealSuggestedan eyeclean SI1 orSI2 in ChatDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Youanswereda call forcoverageCustomerrequests tosource anaturalemeraldClose aHVdiamondsaleReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Send Amazonsizers & writeup order whencustomerdoesnt knowfinger sizePost a burncorrectly andstayed activein the threadtill the endAnydiscounts fora first timecustomer?Helpednarrowdown toomany ideasUpsellsomeonea JMCPYou found astock ringwhen theycame in for acustom designCustomersaid "talkingto you madethis so mucheasier"De-escalated afrustratedcustomerSent acomplete cartin chat andthe customerchecked outOffered lowerdiscount thanwhat wasoffered inSlackCan I buyjust thesetting?Is amoissanite areal diamond?Explain thedifferencesFlagged aclarity issueof a cavity ina diamondCustomerrequests tosource afancy pinkdiamondAcknowledgedall KeyUpdates forthe past monthI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNYou offeredwire discountto seal thedealSuggestedan eyeclean SI1 orSI2 in ChatDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Youanswereda call forcoverageCustomerrequests tosource anaturalemeraldClose aHVdiamondsaleReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Send Amazonsizers & writeup order whencustomerdoesnt knowfinger sizePost a burncorrectly andstayed activein the threadtill the endAnydiscounts fora first timecustomer?Helpednarrowdown toomany ideasUpsellsomeonea JMCPYou found astock ringwhen theycame in for acustom designCustomersaid "talkingto you madethis so mucheasier"De-escalated afrustratedcustomer

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a complete cart in chat and the customer checked out
  2. Offered lower discount than what was offered in Slack
  3. Can I buy just the setting?
  4. Is a moissanite a real diamond? Explain the differences
  5. Flagged a clarity issue of a cavity in a diamond
  6. Customer requests to source a fancy pink diamond
  7. Acknowledged all Key Updates for the past month
  8. I'm a mother helping my son shop for a ring. Get sons info while helping her
  9. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  10. You offered wire discount to seal the deal
  11. Suggested an eye clean SI1 or SI2 in Chat
  12. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  13. You answered a call for coverage
  14. Customer requests to source a natural emerald
  15. Close a HV diamond sale
  16. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  17. Send Amazon sizers & write up order when customer doesnt know finger size
  18. Post a burn correctly and stayed active in the thread till the end
  19. Any discounts for a first time customer?
  20. Helped narrow down too many ideas
  21. Upsell someone a JMCP
  22. You found a stock ring when they came in for a custom design
  23. Customer said "talking to you made this so much easier"
  24. De-escalated a frustrated customer