(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer requests to source a natural emerald
Acknowledged all Key Updates for the past month
Discussed strong blue flouro and why its not bad (offer to check on it for them too)
Send Amazon sizers & write up order when customer doesnt know finger size
De-escalated a frustrated customer
Can I buy just the setting?
Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
Any discounts for a first time customer?
You offered wire discount to seal the deal
You answered a call for coverage
Close a HV diamond sale
Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
Customer requests to source a fancy pink diamond
I'm a mother helping my son shop for a ring. Get sons info while helping her
You found a stock ring when they came in for a custom design
Flagged a clarity issue of a cavity in a diamond
Sent a complete cart in chat and the customer checked out
Helped narrow down too many ideas
Suggested an eye clean SI1 or SI2 in Chat
Offered lower discount than what was offered in Slack
Post a burn correctly and stayed active in the thread till the end
Customer said "talking to you made this so much easier"
Upsell someone a JMCP
Is a moissanite a real diamond? Explain the differences
