Is amoissanite areal diamond?Explain thedifferencesOffered lowerdiscount thanwhat wasoffered inSlackSuggestedan eyeclean SI1 orSI2 in ChatAnydiscounts fora first timecustomer?Sent acomplete cartin chat andthe customerchecked outDe-escalated afrustratedcustomerClose aHVdiamondsaleFlagged aclarity issueof a cavity ina diamondYouanswereda call forcoverageCustomersaid "talkingto you madethis so mucheasier"Customerrequests tosource afancy pinkdiamondI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Acknowledgedall KeyUpdates forthe past monthHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNPost a burncorrectly andstayed activein the threadtill the endCustomerrequests tosource anaturalemeraldSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"You found astock ringwhen theycame in for acustom designUpsellsomeonea JMCPYou offeredwire discountto seal thedealCan I buyjust thesetting?Helpednarrowdown toomany ideasIs amoissanite areal diamond?Explain thedifferencesOffered lowerdiscount thanwhat wasoffered inSlackSuggestedan eyeclean SI1 orSI2 in ChatAnydiscounts fora first timecustomer?Sent acomplete cartin chat andthe customerchecked outDe-escalated afrustratedcustomerClose aHVdiamondsaleFlagged aclarity issueof a cavity ina diamondYouanswereda call forcoverageCustomersaid "talkingto you madethis so mucheasier"Customerrequests tosource afancy pinkdiamondI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Acknowledgedall KeyUpdates forthe past monthHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNPost a burncorrectly andstayed activein the threadtill the endCustomerrequests tosource anaturalemeraldSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"You found astock ringwhen theycame in for acustom designUpsellsomeonea JMCPYou offeredwire discountto seal thedealCan I buyjust thesetting?Helpednarrowdown toomany ideas

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is a moissanite a real diamond? Explain the differences
  2. Offered lower discount than what was offered in Slack
  3. Suggested an eye clean SI1 or SI2 in Chat
  4. Any discounts for a first time customer?
  5. Sent a complete cart in chat and the customer checked out
  6. De-escalated a frustrated customer
  7. Close a HV diamond sale
  8. Flagged a clarity issue of a cavity in a diamond
  9. You answered a call for coverage
  10. Customer said "talking to you made this so much easier"
  11. Customer requests to source a fancy pink diamond
  12. I'm a mother helping my son shop for a ring. Get sons info while helping her
  13. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  14. Acknowledged all Key Updates for the past month
  15. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  16. Post a burn correctly and stayed active in the thread till the end
  17. Customer requests to source a natural emerald
  18. Send Amazon sizers & write up order when customer doesnt know finger size
  19. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  20. You found a stock ring when they came in for a custom design
  21. Upsell someone a JMCP
  22. You offered wire discount to seal the deal
  23. Can I buy just the setting?
  24. Helped narrow down too many ideas