Anydiscounts fora first timecustomer?Is amoissanite areal diamond?Explain thedifferencesOffered lowerdiscount thanwhat wasoffered inSlackSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeYouanswereda call forcoverageUpsellsomeonea JMCPReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"You found astock ringwhen theycame in for acustom designDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Can I buyjust thesetting?I'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherHelpednarrowdown toomany ideasCustomersaid "talkingto you madethis so mucheasier"Suggestedan eyeclean SI1 orSI2 in ChatDe-escalated afrustratedcustomerSent acomplete cartin chat andthe customerchecked outClose aHVdiamondsaleCustomerrequests tosource anaturalemeraldAcknowledgedall KeyUpdates forthe past monthFlagged aclarity issueof a cavity ina diamondHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNCustomerrequests tosource afancy pinkdiamondPost a burncorrectly andstayed activein the threadtill the endYou offeredwire discountto seal thedealAnydiscounts fora first timecustomer?Is amoissanite areal diamond?Explain thedifferencesOffered lowerdiscount thanwhat wasoffered inSlackSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeYouanswereda call forcoverageUpsellsomeonea JMCPReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"You found astock ringwhen theycame in for acustom designDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Can I buyjust thesetting?I'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherHelpednarrowdown toomany ideasCustomersaid "talkingto you madethis so mucheasier"Suggestedan eyeclean SI1 orSI2 in ChatDe-escalated afrustratedcustomerSent acomplete cartin chat andthe customerchecked outClose aHVdiamondsaleCustomerrequests tosource anaturalemeraldAcknowledgedall KeyUpdates forthe past monthFlagged aclarity issueof a cavity ina diamondHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNCustomerrequests tosource afancy pinkdiamondPost a burncorrectly andstayed activein the threadtill the endYou offeredwire discountto seal thedeal

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any discounts for a first time customer?
  2. Is a moissanite a real diamond? Explain the differences
  3. Offered lower discount than what was offered in Slack
  4. Send Amazon sizers & write up order when customer doesnt know finger size
  5. You answered a call for coverage
  6. Upsell someone a JMCP
  7. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  8. You found a stock ring when they came in for a custom design
  9. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  10. Can I buy just the setting?
  11. I'm a mother helping my son shop for a ring. Get sons info while helping her
  12. Helped narrow down too many ideas
  13. Customer said "talking to you made this so much easier"
  14. Suggested an eye clean SI1 or SI2 in Chat
  15. De-escalated a frustrated customer
  16. Sent a complete cart in chat and the customer checked out
  17. Close a HV diamond sale
  18. Customer requests to source a natural emerald
  19. Acknowledged all Key Updates for the past month
  20. Flagged a clarity issue of a cavity in a diamond
  21. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  22. Customer requests to source a fancy pink diamond
  23. Post a burn correctly and stayed active in the thread till the end
  24. You offered wire discount to seal the deal