I'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherUpsellsomeonea JMCPYouanswereda call forcoverageSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeIs amoissanite areal diamond?Explain thedifferencesYou offeredwire discountto seal thedealCustomerrequests tosource anaturalemeraldSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatOffered lowerdiscount thanwhat wasoffered inSlackClose aHVdiamondsaleHelpednarrowdown toomany ideasPost a burncorrectly andstayed activein the threadtill the endYou found astock ringwhen theycame in for acustom designCan I buyjust thesetting?Reviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Help a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNCustomerrequests tosource afancy pinkdiamondCustomersaid "talkingto you madethis so mucheasier"Discussedstrong blueflouro and whyits not bad (offerto check on it forthem too)De-escalated afrustratedcustomerFlagged aclarity issueof a cavity ina diamondAcknowledgedall KeyUpdates forthe past monthAnydiscounts fora first timecustomer?I'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherUpsellsomeonea JMCPYouanswereda call forcoverageSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeIs amoissanite areal diamond?Explain thedifferencesYou offeredwire discountto seal thedealCustomerrequests tosource anaturalemeraldSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatOffered lowerdiscount thanwhat wasoffered inSlackClose aHVdiamondsaleHelpednarrowdown toomany ideasPost a burncorrectly andstayed activein the threadtill the endYou found astock ringwhen theycame in for acustom designCan I buyjust thesetting?Reviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Help a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNCustomerrequests tosource afancy pinkdiamondCustomersaid "talkingto you madethis so mucheasier"Discussedstrong blueflouro and whyits not bad (offerto check on it forthem too)De-escalated afrustratedcustomerFlagged aclarity issueof a cavity ina diamondAcknowledgedall KeyUpdates forthe past monthAnydiscounts fora first timecustomer?

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I'm a mother helping my son shop for a ring. Get sons info while helping her
  2. Upsell someone a JMCP
  3. You answered a call for coverage
  4. Send Amazon sizers & write up order when customer doesnt know finger size
  5. Is a moissanite a real diamond? Explain the differences
  6. You offered wire discount to seal the deal
  7. Customer requests to source a natural emerald
  8. Sent a complete cart in chat and the customer checked out
  9. Suggested an eye clean SI1 or SI2 in Chat
  10. Offered lower discount than what was offered in Slack
  11. Close a HV diamond sale
  12. Helped narrow down too many ideas
  13. Post a burn correctly and stayed active in the thread till the end
  14. You found a stock ring when they came in for a custom design
  15. Can I buy just the setting?
  16. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  17. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  18. Customer requests to source a fancy pink diamond
  19. Customer said "talking to you made this so much easier"
  20. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  21. De-escalated a frustrated customer
  22. Flagged a clarity issue of a cavity in a diamond
  23. Acknowledged all Key Updates for the past month
  24. Any discounts for a first time customer?