Post a burncorrectly andstayed activein the threadtill the endIs amoissanite areal diamond?Explain thedifferencesCustomersaid "talkingto you madethis so mucheasier"Discussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Customerrequests tosource afancy pinkdiamondYouanswereda call forcoverageUpsellsomeonea JMCPYou offeredwire discountto seal thedealYou found astock ringwhen theycame in for acustom designCan I buyjust thesetting?Acknowledgedall KeyUpdates forthe past monthSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeCustomerrequests tosource anaturalemeraldOffered lowerdiscount thanwhat wasoffered inSlackReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Flagged aclarity issueof a cavity ina diamondDe-escalated afrustratedcustomerI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatAnydiscounts fora first timecustomer?Close aHVdiamondsaleHelpednarrowdown toomany ideasHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNPost a burncorrectly andstayed activein the threadtill the endIs amoissanite areal diamond?Explain thedifferencesCustomersaid "talkingto you madethis so mucheasier"Discussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Customerrequests tosource afancy pinkdiamondYouanswereda call forcoverageUpsellsomeonea JMCPYou offeredwire discountto seal thedealYou found astock ringwhen theycame in for acustom designCan I buyjust thesetting?Acknowledgedall KeyUpdates forthe past monthSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeCustomerrequests tosource anaturalemeraldOffered lowerdiscount thanwhat wasoffered inSlackReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Flagged aclarity issueof a cavity ina diamondDe-escalated afrustratedcustomerI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatAnydiscounts fora first timecustomer?Close aHVdiamondsaleHelpednarrowdown toomany ideasHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BN

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post a burn correctly and stayed active in the thread till the end
  2. Is a moissanite a real diamond? Explain the differences
  3. Customer said "talking to you made this so much easier"
  4. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  5. Customer requests to source a fancy pink diamond
  6. You answered a call for coverage
  7. Upsell someone a JMCP
  8. You offered wire discount to seal the deal
  9. You found a stock ring when they came in for a custom design
  10. Can I buy just the setting?
  11. Acknowledged all Key Updates for the past month
  12. Send Amazon sizers & write up order when customer doesnt know finger size
  13. Customer requests to source a natural emerald
  14. Offered lower discount than what was offered in Slack
  15. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  16. Flagged a clarity issue of a cavity in a diamond
  17. De-escalated a frustrated customer
  18. I'm a mother helping my son shop for a ring. Get sons info while helping her
  19. Sent a complete cart in chat and the customer checked out
  20. Suggested an eye clean SI1 or SI2 in Chat
  21. Any discounts for a first time customer?
  22. Close a HV diamond sale
  23. Helped narrow down too many ideas
  24. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN