Customerrequests tosource anaturalemeraldYouanswereda call forcoverageOffered lowerdiscount thanwhat wasoffered inSlackReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"You found astock ringwhen theycame in for acustom designAcknowledgedall KeyUpdates forthe past monthDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Upsellsomeonea JMCPHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNFlagged aclarity issueof a cavity ina diamondClose aHVdiamondsaleI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherAnydiscounts fora first timecustomer?Customerrequests tosource afancy pinkdiamondSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeCan I buyjust thesetting?Customersaid "talkingto you madethis so mucheasier"Helpednarrowdown toomany ideasPost a burncorrectly andstayed activein the threadtill the endYou offeredwire discountto seal thedealSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatIs amoissanite areal diamond?Explain thedifferencesDe-escalated afrustratedcustomerCustomerrequests tosource anaturalemeraldYouanswereda call forcoverageOffered lowerdiscount thanwhat wasoffered inSlackReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"You found astock ringwhen theycame in for acustom designAcknowledgedall KeyUpdates forthe past monthDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Upsellsomeonea JMCPHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNFlagged aclarity issueof a cavity ina diamondClose aHVdiamondsaleI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherAnydiscounts fora first timecustomer?Customerrequests tosource afancy pinkdiamondSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeCan I buyjust thesetting?Customersaid "talkingto you madethis so mucheasier"Helpednarrowdown toomany ideasPost a burncorrectly andstayed activein the threadtill the endYou offeredwire discountto seal thedealSent acomplete cartin chat andthe customerchecked outSuggestedan eyeclean SI1 orSI2 in ChatIs amoissanite areal diamond?Explain thedifferencesDe-escalated afrustratedcustomer

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer requests to source a natural emerald
  2. You answered a call for coverage
  3. Offered lower discount than what was offered in Slack
  4. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  5. You found a stock ring when they came in for a custom design
  6. Acknowledged all Key Updates for the past month
  7. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  8. Upsell someone a JMCP
  9. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  10. Flagged a clarity issue of a cavity in a diamond
  11. Close a HV diamond sale
  12. I'm a mother helping my son shop for a ring. Get sons info while helping her
  13. Any discounts for a first time customer?
  14. Customer requests to source a fancy pink diamond
  15. Send Amazon sizers & write up order when customer doesnt know finger size
  16. Can I buy just the setting?
  17. Customer said "talking to you made this so much easier"
  18. Helped narrow down too many ideas
  19. Post a burn correctly and stayed active in the thread till the end
  20. You offered wire discount to seal the deal
  21. Sent a complete cart in chat and the customer checked out
  22. Suggested an eye clean SI1 or SI2 in Chat
  23. Is a moissanite a real diamond? Explain the differences
  24. De-escalated a frustrated customer