Offered lowerdiscount thanwhat wasoffered inSlackHelpednarrowdown toomany ideasUpsellsomeonea JMCPSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Acknowledgedall KeyUpdates forthe past monthCan I buyjust thesetting?Close aHVdiamondsaleYou found astock ringwhen theycame in for acustom designSuggestedan eyeclean SI1 orSI2 in ChatHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Flagged aclarity issueof a cavity ina diamondCustomerrequests tosource afancy pinkdiamondCustomerrequests tosource anaturalemeraldPost a burncorrectly andstayed activein the threadtill the endCustomersaid "talkingto you madethis so mucheasier"Is amoissanite areal diamond?Explain thedifferencesYouanswereda call forcoverageI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherSent acomplete cartin chat andthe customerchecked outAnydiscounts fora first timecustomer?De-escalated afrustratedcustomerYou offeredwire discountto seal thedealOffered lowerdiscount thanwhat wasoffered inSlackHelpednarrowdown toomany ideasUpsellsomeonea JMCPSend Amazonsizers & writeup order whencustomerdoesnt knowfinger sizeReviewed a yuckydiamond andautomatically sent adifferent optionrather than asking"can I help you finda different option?"Acknowledgedall KeyUpdates forthe past monthCan I buyjust thesetting?Close aHVdiamondsaleYou found astock ringwhen theycame in for acustom designSuggestedan eyeclean SI1 orSI2 in ChatHelp a customerfind a similardiamond on oursite if they comein with one fromJA, BE or BNDiscussedstrong blueflouro and whyits not bad (offerto check on it forthem too)Flagged aclarity issueof a cavity ina diamondCustomerrequests tosource afancy pinkdiamondCustomerrequests tosource anaturalemeraldPost a burncorrectly andstayed activein the threadtill the endCustomersaid "talkingto you madethis so mucheasier"Is amoissanite areal diamond?Explain thedifferencesYouanswereda call forcoverageI'm a motherhelping my sonshop for a ring.Get sons infowhile helpingherSent acomplete cartin chat andthe customerchecked outAnydiscounts fora first timecustomer?De-escalated afrustratedcustomerYou offeredwire discountto seal thedeal

Chat Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered lower discount than what was offered in Slack
  2. Helped narrow down too many ideas
  3. Upsell someone a JMCP
  4. Send Amazon sizers & write up order when customer doesnt know finger size
  5. Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?"
  6. Acknowledged all Key Updates for the past month
  7. Can I buy just the setting?
  8. Close a HV diamond sale
  9. You found a stock ring when they came in for a custom design
  10. Suggested an eye clean SI1 or SI2 in Chat
  11. Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN
  12. Discussed strong blue flouro and why its not bad (offer to check on it for them too)
  13. Flagged a clarity issue of a cavity in a diamond
  14. Customer requests to source a fancy pink diamond
  15. Customer requests to source a natural emerald
  16. Post a burn correctly and stayed active in the thread till the end
  17. Customer said "talking to you made this so much easier"
  18. Is a moissanite a real diamond? Explain the differences
  19. You answered a call for coverage
  20. I'm a mother helping my son shop for a ring. Get sons info while helping her
  21. Sent a complete cart in chat and the customer checked out
  22. Any discounts for a first time customer?
  23. De-escalated a frustrated customer
  24. You offered wire discount to seal the deal