GreatquestionWHAT?HelpfulPositiveLanguageAccountabilityOwnershipMuteyourself ifyou needtoCan yourepeatthatNot mydepartmentSupportResolutionEmpathyValueLeadershipdirectionEscalationprocessActiveListeningFollowupFeedbackI HAVENOIDEA?TimecheckPatienceCustomerFirstBlameClarityExpectationsClarificationFrustratedSupport*Badwords*GreatquestionWHAT?HelpfulPositiveLanguageAccountabilityOwnershipMuteyourself ifyou needtoCan yourepeatthatNot mydepartmentSupportResolutionEmpathyValueLeadershipdirectionEscalationprocessActiveListeningFollowupFeedbackI HAVENOIDEA?TimecheckPatienceCustomerFirstBlameClarityExpectationsClarificationFrustratedSupport*Badwords*

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
I
4
N
5
N
6
O
7
G
8
I
9
N
10
G
11
B
12
N
13
B
14
I
15
O
16
B
17
G
18
O
19
O
20
O
21
I
22
I
23
I
24
B
25
B
26
B
27
O
28
N
29
G
  1. G-Great question
  2. G-WHAT?
  3. I-Helpful
  4. N-Positive Language
  5. N-Accountability
  6. O-Ownership
  7. G-Mute yourself if you need to
  8. I-Can you repeat that
  9. N-Not my department
  10. G-Support
  11. B-Resolution
  12. N-Empathy
  13. B-Value
  14. I-Leadership direction
  15. O-Escalation process
  16. B-Active Listening
  17. G-Follow up
  18. O-Feedback
  19. O-I HAVE NO IDEA?
  20. O-Time check
  21. I-Patience
  22. I-Customer First
  23. I-Blame
  24. B-Clarity
  25. B-Expectations
  26. B-Clarification
  27. O-Frustrated
  28. N-Support
  29. G-*Bad words*