SupportEmpathyPatienceResolutionFrustratedTimecheckAccountabilityEscalationprocessCustomerFirstBlameLeadershipdirectionValueWHAT?ClarityNot mydepartmentOwnershipClarificationFollowupGreatquestionSupportMuteyourself ifyou needtoHelpfulActiveListeningPositiveLanguageExpectations*Badwords*FeedbackI HAVENOIDEA?Can yourepeatthatSupportEmpathyPatienceResolutionFrustratedTimecheckAccountabilityEscalationprocessCustomerFirstBlameLeadershipdirectionValueWHAT?ClarityNot mydepartmentOwnershipClarificationFollowupGreatquestionSupportMuteyourself ifyou needtoHelpfulActiveListeningPositiveLanguageExpectations*Badwords*FeedbackI HAVENOIDEA?Can yourepeatthat

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
B
5
O
6
O
7
N
8
O
9
I
10
I
11
I
12
B
13
G
14
B
15
N
16
O
17
B
18
G
19
G
20
N
21
G
22
I
23
B
24
N
25
B
26
G
27
O
28
O
29
I
  1. G-Support
  2. N-Empathy
  3. I-Patience
  4. B-Resolution
  5. O-Frustrated
  6. O-Time check
  7. N-Accountability
  8. O-Escalation process
  9. I-Customer First
  10. I-Blame
  11. I-Leadership direction
  12. B-Value
  13. G-WHAT?
  14. B-Clarity
  15. N-Not my department
  16. O-Ownership
  17. B-Clarification
  18. G-Follow up
  19. G-Great question
  20. N-Support
  21. G-Mute yourself if you need to
  22. I-Helpful
  23. B-Active Listening
  24. N-Positive Language
  25. B-Expectations
  26. G-*Bad words*
  27. O-Feedback
  28. O-I HAVE NO IDEA?
  29. I-Can you repeat that