FeedbackHelpfulBlameCan yourepeatthatMuteyourself ifyou needtoClarityPatiencePositiveLanguageSupportExpectationsClarificationNot mydepartmentGreatquestionOwnershipEmpathyEscalationprocessFollowupI HAVENOIDEA?AccountabilityFrustratedWHAT?SupportLeadershipdirectionResolutionValueTimecheckCustomerFirstActiveListening*Badwords*FeedbackHelpfulBlameCan yourepeatthatMuteyourself ifyou needtoClarityPatiencePositiveLanguageSupportExpectationsClarificationNot mydepartmentGreatquestionOwnershipEmpathyEscalationprocessFollowupI HAVENOIDEA?AccountabilityFrustratedWHAT?SupportLeadershipdirectionResolutionValueTimecheckCustomerFirstActiveListening*Badwords*

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
I
4
I
5
G
6
B
7
I
8
N
9
N
10
B
11
B
12
N
13
G
14
O
15
N
16
O
17
G
18
O
19
N
20
O
21
G
22
G
23
I
24
B
25
B
26
O
27
I
28
B
29
G
  1. O-Feedback
  2. I-Helpful
  3. I-Blame
  4. I-Can you repeat that
  5. G-Mute yourself if you need to
  6. B-Clarity
  7. I-Patience
  8. N-Positive Language
  9. N-Support
  10. B-Expectations
  11. B-Clarification
  12. N-Not my department
  13. G-Great question
  14. O-Ownership
  15. N-Empathy
  16. O-Escalation process
  17. G-Follow up
  18. O-I HAVE NO IDEA?
  19. N-Accountability
  20. O-Frustrated
  21. G-WHAT?
  22. G-Support
  23. I-Leadership direction
  24. B-Resolution
  25. B-Value
  26. O-Time check
  27. I-Customer First
  28. B-Active Listening
  29. G-*Bad words*