LeadershipdirectionEscalationprocessClarificationClaritySupportFeedbackPatienceFrustratedGreatquestionBlameAccountability*Badwords*ResolutionExpectationsI HAVENOIDEA?ActiveListeningPositiveLanguageWHAT?Not mydepartmentHelpfulFollowupCan yourepeatthatSupportTimecheckValueOwnershipCustomerFirstMuteyourself ifyou needtoEmpathyLeadershipdirectionEscalationprocessClarificationClaritySupportFeedbackPatienceFrustratedGreatquestionBlameAccountability*Badwords*ResolutionExpectationsI HAVENOIDEA?ActiveListeningPositiveLanguageWHAT?Not mydepartmentHelpfulFollowupCan yourepeatthatSupportTimecheckValueOwnershipCustomerFirstMuteyourself ifyou needtoEmpathy

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
B
5
G
6
O
7
I
8
O
9
G
10
I
11
N
12
G
13
B
14
B
15
O
16
B
17
N
18
G
19
N
20
I
21
G
22
I
23
N
24
O
25
B
26
O
27
I
28
G
29
N
  1. I-Leadership direction
  2. O-Escalation process
  3. B-Clarification
  4. B-Clarity
  5. G-Support
  6. O-Feedback
  7. I-Patience
  8. O-Frustrated
  9. G-Great question
  10. I-Blame
  11. N-Accountability
  12. G-*Bad words*
  13. B-Resolution
  14. B-Expectations
  15. O-I HAVE NO IDEA?
  16. B-Active Listening
  17. N-Positive Language
  18. G-WHAT?
  19. N-Not my department
  20. I-Helpful
  21. G-Follow up
  22. I-Can you repeat that
  23. N-Support
  24. O-Time check
  25. B-Value
  26. O-Ownership
  27. I-Customer First
  28. G-Mute yourself if you need to
  29. N-Empathy