SupportGreatquestionAccountabilityValueCustomerFirstPatienceFeedbackFrustratedPositiveLanguageOwnershipCan yourepeatthatExpectationsLeadershipdirection*Badwords*I HAVENOIDEA?BlameWHAT?ClarificationResolutionSupportNot mydepartmentClarityEscalationprocessHelpfulTimecheckMuteyourself ifyou needtoEmpathyFollowupActiveListeningSupportGreatquestionAccountabilityValueCustomerFirstPatienceFeedbackFrustratedPositiveLanguageOwnershipCan yourepeatthatExpectationsLeadershipdirection*Badwords*I HAVENOIDEA?BlameWHAT?ClarificationResolutionSupportNot mydepartmentClarityEscalationprocessHelpfulTimecheckMuteyourself ifyou needtoEmpathyFollowupActiveListening

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
B
5
I
6
I
7
O
8
O
9
N
10
O
11
I
12
B
13
I
14
G
15
O
16
I
17
G
18
B
19
B
20
N
21
N
22
B
23
O
24
I
25
O
26
G
27
N
28
G
29
B
  1. G-Support
  2. G-Great question
  3. N-Accountability
  4. B-Value
  5. I-Customer First
  6. I-Patience
  7. O-Feedback
  8. O-Frustrated
  9. N-Positive Language
  10. O-Ownership
  11. I-Can you repeat that
  12. B-Expectations
  13. I-Leadership direction
  14. G-*Bad words*
  15. O-I HAVE NO IDEA?
  16. I-Blame
  17. G-WHAT?
  18. B-Clarification
  19. B-Resolution
  20. N-Support
  21. N-Not my department
  22. B-Clarity
  23. O-Escalation process
  24. I-Helpful
  25. O-Time check
  26. G-Mute yourself if you need to
  27. N-Empathy
  28. G-Follow up
  29. B-Active Listening