FollowupWHAT?ResolutionFrustratedTimecheckCustomerFirstClarificationLeadershipdirectionFeedbackValueSupportMuteyourself ifyou needtoPatienceCan yourepeatthatEscalationprocessOwnershipPositiveLanguageI HAVENOIDEA?AccountabilityNot mydepartmentActiveListening*Badwords*EmpathySupportClarityBlameExpectationsHelpfulGreatquestionFollowupWHAT?ResolutionFrustratedTimecheckCustomerFirstClarificationLeadershipdirectionFeedbackValueSupportMuteyourself ifyou needtoPatienceCan yourepeatthatEscalationprocessOwnershipPositiveLanguageI HAVENOIDEA?AccountabilityNot mydepartmentActiveListening*Badwords*EmpathySupportClarityBlameExpectationsHelpfulGreatquestion

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
O
5
O
6
I
7
B
8
I
9
O
10
B
11
N
12
G
13
I
14
I
15
O
16
O
17
N
18
O
19
N
20
N
21
B
22
G
23
N
24
G
25
B
26
I
27
B
28
I
29
G
  1. G-Follow up
  2. G-WHAT?
  3. B-Resolution
  4. O-Frustrated
  5. O-Time check
  6. I-Customer First
  7. B-Clarification
  8. I-Leadership direction
  9. O-Feedback
  10. B-Value
  11. N-Support
  12. G-Mute yourself if you need to
  13. I-Patience
  14. I-Can you repeat that
  15. O-Escalation process
  16. O-Ownership
  17. N-Positive Language
  18. O-I HAVE NO IDEA?
  19. N-Accountability
  20. N-Not my department
  21. B-Active Listening
  22. G-*Bad words*
  23. N-Empathy
  24. G-Support
  25. B-Clarity
  26. I-Blame
  27. B-Expectations
  28. I-Helpful
  29. G-Great question