WHAT?SupportValueEscalationprocessCustomerFirstPositiveLanguageClarificationEmpathy*Badwords*GreatquestionFrustratedPatienceI HAVENOIDEA?Can yourepeatthatAccountabilitySupportFollowupFeedbackActiveListeningClarityBlameExpectationsTimecheckMuteyourself ifyou needtoNot mydepartmentResolutionHelpfulLeadershipdirectionOwnershipWHAT?SupportValueEscalationprocessCustomerFirstPositiveLanguageClarificationEmpathy*Badwords*GreatquestionFrustratedPatienceI HAVENOIDEA?Can yourepeatthatAccountabilitySupportFollowupFeedbackActiveListeningClarityBlameExpectationsTimecheckMuteyourself ifyou needtoNot mydepartmentResolutionHelpfulLeadershipdirectionOwnership

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
O
5
I
6
N
7
B
8
N
9
G
10
G
11
O
12
I
13
O
14
I
15
N
16
N
17
G
18
O
19
B
20
B
21
I
22
B
23
O
24
G
25
N
26
B
27
I
28
I
29
O
  1. G-WHAT?
  2. G-Support
  3. B-Value
  4. O-Escalation process
  5. I-Customer First
  6. N-Positive Language
  7. B-Clarification
  8. N-Empathy
  9. G-*Bad words*
  10. G-Great question
  11. O-Frustrated
  12. I-Patience
  13. O-I HAVE NO IDEA?
  14. I-Can you repeat that
  15. N-Accountability
  16. N-Support
  17. G-Follow up
  18. O-Feedback
  19. B-Active Listening
  20. B-Clarity
  21. I-Blame
  22. B-Expectations
  23. O-Time check
  24. G-Mute yourself if you need to
  25. N-Not my department
  26. B-Resolution
  27. I-Helpful
  28. I-Leadership direction
  29. O-Ownership