TimecheckFrustratedSupportI HAVENOIDEA?CustomerFirstLeadershipdirectionMuteyourself ifyou needtoFeedbackPositiveLanguageSupportBlameValueClarificationOwnershipWHAT?ActiveListeningEmpathyGreatquestionHelpfulExpectationsPatienceNot mydepartmentResolutionClarity*Badwords*FollowupAccountabilityEscalationprocessCan yourepeatthatTimecheckFrustratedSupportI HAVENOIDEA?CustomerFirstLeadershipdirectionMuteyourself ifyou needtoFeedbackPositiveLanguageSupportBlameValueClarificationOwnershipWHAT?ActiveListeningEmpathyGreatquestionHelpfulExpectationsPatienceNot mydepartmentResolutionClarity*Badwords*FollowupAccountabilityEscalationprocessCan yourepeatthat

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
O
5
I
6
I
7
G
8
O
9
N
10
N
11
I
12
B
13
B
14
O
15
G
16
B
17
N
18
G
19
I
20
B
21
I
22
N
23
B
24
B
25
G
26
G
27
N
28
O
29
I
  1. O-Time check
  2. O-Frustrated
  3. G-Support
  4. O-I HAVE NO IDEA?
  5. I-Customer First
  6. I-Leadership direction
  7. G-Mute yourself if you need to
  8. O-Feedback
  9. N-Positive Language
  10. N-Support
  11. I-Blame
  12. B-Value
  13. B-Clarification
  14. O-Ownership
  15. G-WHAT?
  16. B-Active Listening
  17. N-Empathy
  18. G-Great question
  19. I-Helpful
  20. B-Expectations
  21. I-Patience
  22. N-Not my department
  23. B-Resolution
  24. B-Clarity
  25. G-*Bad words*
  26. G-Follow up
  27. N-Accountability
  28. O-Escalation process
  29. I-Can you repeat that