WHAT?ActiveListeningI HAVENOIDEA?ExpectationsCustomerFirstHelpfulMuteyourself ifyou needtoFrustratedLeadershipdirectionEmpathyGreatquestionClarificationFeedbackPatienceNot mydepartmentSupportPositiveLanguageBlameOwnershipSupportTimecheckFollowupEscalationprocessAccountabilityCan yourepeatthatClarity*Badwords*ValueResolutionWHAT?ActiveListeningI HAVENOIDEA?ExpectationsCustomerFirstHelpfulMuteyourself ifyou needtoFrustratedLeadershipdirectionEmpathyGreatquestionClarificationFeedbackPatienceNot mydepartmentSupportPositiveLanguageBlameOwnershipSupportTimecheckFollowupEscalationprocessAccountabilityCan yourepeatthatClarity*Badwords*ValueResolution

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
B
5
I
6
I
7
G
8
O
9
I
10
N
11
G
12
B
13
O
14
I
15
N
16
N
17
N
18
I
19
O
20
G
21
O
22
G
23
O
24
N
25
I
26
B
27
G
28
B
29
B
  1. G-WHAT?
  2. B-Active Listening
  3. O-I HAVE NO IDEA?
  4. B-Expectations
  5. I-Customer First
  6. I-Helpful
  7. G-Mute yourself if you need to
  8. O-Frustrated
  9. I-Leadership direction
  10. N-Empathy
  11. G-Great question
  12. B-Clarification
  13. O-Feedback
  14. I-Patience
  15. N-Not my department
  16. N-Support
  17. N-Positive Language
  18. I-Blame
  19. O-Ownership
  20. G-Support
  21. O-Time check
  22. G-Follow up
  23. O-Escalation process
  24. N-Accountability
  25. I-Can you repeat that
  26. B-Clarity
  27. G-*Bad words*
  28. B-Value
  29. B-Resolution