Check theERObservedQueuesProcessedan internalCaseRequestETC isup todateCheck the"My OpenCases"QueueAdd SUBID in423508PasswordresetassistanceSearchby SubIDClosedcasecallerCallbackrequestDoesn’tknowCNInternationalCallerReceivetransferfrom CSProduct queue:Enterprise(any)AdminswapcasecreationTransfer toAdministrative/ExecutiveAssistantContactthemanagersGISTrainingEmailTransferto salesAnsweredawebformCrashoutreachemailTransfertoeventsCreatea newcaseDeletemaintenancenote that isnot related toSub ID/EVAAnswerwork relatedquestion ingroup chatPostsomething inthe TeamActivitieschatUse theEmployeeLookupSiteProductqueue:Pro(any)Asked workrelatedquestion ingroup chatCallerforrenewalUnauthorizedEA callerStudentnoEVA/ESUcodeFreePublicAccountcallerStudentcallerTransferto CSUsedProduct toQueuePower AppTransfertoemployeeNonprofitwith ENTTransfer toAccountingProductqueue:Online(any)Referencethe EsriReceptionWebsiteSearchbyemailTransferto W-9'sTransferto a casenumberNoCNCreditconsumptionSurvey123casecreationRequest forcasereassignmentCheck theERObservedQueuesProcessedan internalCaseRequestETC isup todateCheck the"My OpenCases"QueueAdd SUBID in423508PasswordresetassistanceSearchby SubIDClosedcasecallerCallbackrequestDoesn’tknowCNInternationalCallerReceivetransferfrom CSProduct queue:Enterprise(any)AdminswapcasecreationTransfer toAdministrative/ExecutiveAssistantContactthemanagersGISTrainingEmailTransferto salesAnsweredawebformCrashoutreachemailTransfertoeventsCreatea newcaseDeletemaintenancenote that isnot related toSub ID/EVAAnswerwork relatedquestion ingroup chatPostsomething inthe TeamActivitieschatUse theEmployeeLookupSiteProductqueue:Pro(any)Asked workrelatedquestion ingroup chatCallerforrenewalUnauthorizedEA callerStudentnoEVA/ESUcodeFreePublicAccountcallerStudentcallerTransferto CSUsedProduct toQueuePower AppTransfertoemployeeNonprofitwith ENTTransfer toAccountingProductqueue:Online(any)Referencethe EsriReceptionWebsiteSearchbyemailTransferto W-9'sTransferto a casenumberNoCNCreditconsumptionSurvey123casecreationRequest forcasereassignment

Reception Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check the ER Observed Queues
  2. Processed an internal Case Request
  3. ETC is up to date
  4. Check the "My Open Cases" Queue
  5. Add SUB ID in 423508
  6. Password reset assistance
  7. Search by Sub ID
  8. Closed case caller
  9. Call back request
  10. Doesn’t know CN
  11. International Caller
  12. Receive transfer from CS
  13. Product queue: Enterprise(any)
  14. Admin swap case creation
  15. Transfer to Administrative/Executive Assistant
  16. Contact the managers
  17. GIS Training Email
  18. Transfer to sales
  19. Answered a webform
  20. Crash outreach email
  21. Transfer to events
  22. Create a new case
  23. Delete maintenance note that is not related to Sub ID/EVA
  24. Answer work related question in group chat
  25. Post something in the Team Activities chat
  26. Use the Employee Lookup Site
  27. Product queue: Pro(any)
  28. Asked work related question in group chat
  29. Caller for renewal
  30. Unauthorized EA caller
  31. Student no EVA/ESU code
  32. Free Public Account caller
  33. Student caller
  34. Transfer to CS
  35. Used Product to Queue Power App
  36. Transfer to employee
  37. Nonprofit with ENT
  38. Transfer to Accounting
  39. Product queue: Online(any)
  40. Reference the Esri Reception Website
  41. Search by email
  42. Transfer to W-9's
  43. Transfer to a case number
  44. No CN
  45. Credit consumption
  46. Survey123 case creation
  47. Request for case reassignment