Transfertointake.You makea mommad.Portaluploadexplanation.Call isescalated.You arecalled thewrongname.You receiveacompliment.Pharmacycalls forrefills.Apologizesforpreviousbehavior.Refusalto docheck-in.Portalreset.You have toexplain abill/balance.Calls andsays theyare goingto be late.Shows up5+minuteslate.Requestsspecificperson totalk to.Transferfromintake.Emailrequest.Asks tospeakwithprovider.Appointmentchanged totelehealth.Patientfromanotherstate.Callerhangsup.Tie-dyeshirt.Argues aboutcancel/NCNS.Refusal to paybalance/copay."Can Ijust talkto you?"Transfertointake.You makea mommad.Portaluploadexplanation.Call isescalated.You arecalled thewrongname.You receiveacompliment.Pharmacycalls forrefills.Apologizesforpreviousbehavior.Refusalto docheck-in.Portalreset.You have toexplain abill/balance.Calls andsays theyare goingto be late.Shows up5+minuteslate.Requestsspecificperson totalk to.Transferfromintake.Emailrequest.Asks tospeakwithprovider.Appointmentchanged totelehealth.Patientfromanotherstate.Callerhangsup.Tie-dyeshirt.Argues aboutcancel/NCNS.Refusal to paybalance/copay."Can Ijust talkto you?"

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to intake.
  2. You make a mom mad.
  3. Portal upload explanation.
  4. Call is escalated.
  5. You are called the wrong name.
  6. You receive a compliment.
  7. Pharmacy calls for refills.
  8. Apologizes for previous behavior.
  9. Refusal to do check-in.
  10. Portal reset.
  11. You have to explain a bill/balance.
  12. Calls and says they are going to be late.
  13. Shows up 5+ minutes late.
  14. Requests specific person to talk to.
  15. Transfer from intake.
  16. Email request.
  17. Asks to speak with provider.
  18. Appointment changed to telehealth.
  19. Patient from another state.
  20. Caller hangs up.
  21. Tie-dye shirt.
  22. Argues about cancel/NCNS.
  23. Refusal to pay balance/copay.
  24. "Can I just talk to you?"