Refusalto docheck-in.Tie-dyeshirt.Call isescalated.Transfertointake.Callerhangsup.Requestsspecificperson totalk to.Pharmacycalls forrefills.Appointmentchanged totelehealth.Transferfromintake.Calls andsays theyare goingto be late.Portalreset.Portaluploadexplanation.You have toexplain abill/balance.Asks tospeakwithprovider.You makea mommad.Apologizesforpreviousbehavior.Argues aboutcancel/NCNS.Patientfromanotherstate.Emailrequest.Refusal to paybalance/copay."Can Ijust talkto you?"Shows up5+minuteslate.You arecalled thewrongname.You receiveacompliment.Refusalto docheck-in.Tie-dyeshirt.Call isescalated.Transfertointake.Callerhangsup.Requestsspecificperson totalk to.Pharmacycalls forrefills.Appointmentchanged totelehealth.Transferfromintake.Calls andsays theyare goingto be late.Portalreset.Portaluploadexplanation.You have toexplain abill/balance.Asks tospeakwithprovider.You makea mommad.Apologizesforpreviousbehavior.Argues aboutcancel/NCNS.Patientfromanotherstate.Emailrequest.Refusal to paybalance/copay."Can Ijust talkto you?"Shows up5+minuteslate.You arecalled thewrongname.You receiveacompliment.

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refusal to do check-in.
  2. Tie-dye shirt.
  3. Call is escalated.
  4. Transfer to intake.
  5. Caller hangs up.
  6. Requests specific person to talk to.
  7. Pharmacy calls for refills.
  8. Appointment changed to telehealth.
  9. Transfer from intake.
  10. Calls and says they are going to be late.
  11. Portal reset.
  12. Portal upload explanation.
  13. You have to explain a bill/balance.
  14. Asks to speak with provider.
  15. You make a mom mad.
  16. Apologizes for previous behavior.
  17. Argues about cancel/NCNS.
  18. Patient from another state.
  19. Email request.
  20. Refusal to pay balance/copay.
  21. "Can I just talk to you?"
  22. Shows up 5+ minutes late.
  23. You are called the wrong name.
  24. You receive a compliment.