Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Calls and says they are going to be late.
2. Refusal to do check-in.
3. Shows up 5+ minutes late.
4. Patient from another state.
5. Transfer from intake.
6. Asks to speak with provider.
7. You have to explain a bill/balance.
8. Requests specific person to talk to.
9. Portal upload explanation.
10. You receive a compliment.
11. Call is escalated.
12. Argues about cancel/NCNS.
13. Portal reset.
14. Refusal to pay balance/copay.
15. Tie-dye shirt.
16. Email request.
17. You make a mom mad.
18. Appointment changed to telehealth.
19. Transfer to intake.
20. "Can I just talk to you?"
21. Pharmacy calls for refills.
22. You are called the wrong name.
23. Caller hangs up.
24. Apologizes for previous behavior.