(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked for proof of other coverage
Case was closed in a timely manner
Followed HIPAA/privacy guidelines
Explained premium discounts
Complete and accurate call documentation
Member requested to be reinstated
Caller needs to be connected with Fiserv
Offered self-service option
Call is about termination due to death
Member called to ask assistance with our website
Member/caller requested refund
Acknowledged the reason for the call
Asked appropriate and relevant probing questions
Provided DMHC rights
Asked verbal authorization from member
Member/caller requested plan termination
Provided accurate and complete information/resolution
