Call is aboutterminationdue to deathProvided accurateand completeinformation/resolutionFollowedHIPAA/privacyguidelinesMember/callerrequestedrefundOfferedself-serviceoptionCallerneeds to beconnectedwith FiservAdvocateconfirmed plancoverage/benefitsAsked forproof ofothercoverageAskedappropriateand relevantprobingquestionsProvidedassuranceof helpMembercalled to askassistancewith ourwebsiteMemberwants toconfirmpremiumamount dueProvidedaccurateinformationProvidedDMHCrightsMemberrequestedto bereinstatedComplete andaccurate calldocumentationCase wasclosed ina timelymannerAcknowledgedany frustrationandempathizedExplainedpremiumdiscountsAsked verbalauthorizationfrommemberAdvocateactivelylistened tothe callerOfferedpost callsurveyAcknowledgedthe reason forthe callMember/callerrequestedplanterminationCall is aboutterminationdue to deathProvided accurateand completeinformation/resolutionFollowedHIPAA/privacyguidelinesMember/callerrequestedrefundOfferedself-serviceoptionCallerneeds to beconnectedwith FiservAdvocateconfirmed plancoverage/benefitsAsked forproof ofothercoverageAskedappropriateand relevantprobingquestionsProvidedassuranceof helpMembercalled to askassistancewith ourwebsiteMemberwants toconfirmpremiumamount dueProvidedaccurateinformationProvidedDMHCrightsMemberrequestedto bereinstatedComplete andaccurate calldocumentationCase wasclosed ina timelymannerAcknowledgedany frustrationandempathizedExplainedpremiumdiscountsAsked verbalauthorizationfrommemberAdvocateactivelylistened tothe callerOfferedpost callsurveyAcknowledgedthe reason forthe callMember/callerrequestedplantermination

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call is about termination due to death
  2. Provided accurate and complete information/resolution
  3. Followed HIPAA/privacy guidelines
  4. Member/caller requested refund
  5. Offered self-service option
  6. Caller needs to be connected with Fiserv
  7. Advocate confirmed plan coverage/benefits
  8. Asked for proof of other coverage
  9. Asked appropriate and relevant probing questions
  10. Provided assurance of help
  11. Member called to ask assistance with our website
  12. Member wants to confirm premium amount due
  13. Provided accurate information
  14. Provided DMHC rights
  15. Member requested to be reinstated
  16. Complete and accurate call documentation
  17. Case was closed in a timely manner
  18. Acknowledged any frustration and empathized
  19. Explained premium discounts
  20. Asked verbal authorization from member
  21. Advocate actively listened to the caller
  22. Offered post call survey
  23. Acknowledged the reason for the call
  24. Member/caller requested plan termination