Callerneeds to beconnectedwith FiservAdvocateconfirmed plancoverage/benefitsMembercalled to askassistancewith ourwebsiteMember/callerrequestedplanterminationMember/callerrequestedrefundProvided accurateand completeinformation/resolutionFollowedHIPAA/privacyguidelinesAsked forproof ofothercoverageOfferedself-serviceoptionAcknowledgedthe reason forthe callProvidedassuranceof helpExplainedpremiumdiscountsCase wasclosed ina timelymannerProvidedDMHCrightsAskedappropriateand relevantprobingquestionsMemberrequestedto bereinstatedOfferedpost callsurveyAcknowledgedany frustrationandempathizedProvidedaccurateinformationMemberwants toconfirmpremiumamount dueCall is aboutterminationdue to deathAdvocateactivelylistened tothe callerComplete andaccurate calldocumentationAsked verbalauthorizationfrommemberCallerneeds to beconnectedwith FiservAdvocateconfirmed plancoverage/benefitsMembercalled to askassistancewith ourwebsiteMember/callerrequestedplanterminationMember/callerrequestedrefundProvided accurateand completeinformation/resolutionFollowedHIPAA/privacyguidelinesAsked forproof ofothercoverageOfferedself-serviceoptionAcknowledgedthe reason forthe callProvidedassuranceof helpExplainedpremiumdiscountsCase wasclosed ina timelymannerProvidedDMHCrightsAskedappropriateand relevantprobingquestionsMemberrequestedto bereinstatedOfferedpost callsurveyAcknowledgedany frustrationandempathizedProvidedaccurateinformationMemberwants toconfirmpremiumamount dueCall is aboutterminationdue to deathAdvocateactivelylistened tothe callerComplete andaccurate calldocumentationAsked verbalauthorizationfrommember

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller needs to be connected with Fiserv
  2. Advocate confirmed plan coverage/benefits
  3. Member called to ask assistance with our website
  4. Member/caller requested plan termination
  5. Member/caller requested refund
  6. Provided accurate and complete information/resolution
  7. Followed HIPAA/privacy guidelines
  8. Asked for proof of other coverage
  9. Offered self-service option
  10. Acknowledged the reason for the call
  11. Provided assurance of help
  12. Explained premium discounts
  13. Case was closed in a timely manner
  14. Provided DMHC rights
  15. Asked appropriate and relevant probing questions
  16. Member requested to be reinstated
  17. Offered post call survey
  18. Acknowledged any frustration and empathized
  19. Provided accurate information
  20. Member wants to confirm premium amount due
  21. Call is about termination due to death
  22. Advocate actively listened to the caller
  23. Complete and accurate call documentation
  24. Asked verbal authorization from member