ExplainedpremiumdiscountsAsked verbalauthorizationfrommemberAdvocateactivelylistened tothe callerCall is aboutterminationdue to deathAdvocateconfirmed plancoverage/benefitsAskedappropriateand relevantprobingquestionsMember/callerrequestedplanterminationProvided accurateand completeinformation/resolutionMembercalled to askassistancewith ourwebsiteCase wasclosed ina timelymannerOfferedself-serviceoptionAsked forproof ofothercoverageProvidedDMHCrightsOfferedpost callsurveyMemberwants toconfirmpremiumamount dueFollowedHIPAA/privacyguidelinesComplete andaccurate calldocumentationMember/callerrequestedrefundAcknowledgedthe reason forthe callMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedProvidedaccurateinformationCallerneeds to beconnectedwith FiservProvidedassuranceof helpExplainedpremiumdiscountsAsked verbalauthorizationfrommemberAdvocateactivelylistened tothe callerCall is aboutterminationdue to deathAdvocateconfirmed plancoverage/benefitsAskedappropriateand relevantprobingquestionsMember/callerrequestedplanterminationProvided accurateand completeinformation/resolutionMembercalled to askassistancewith ourwebsiteCase wasclosed ina timelymannerOfferedself-serviceoptionAsked forproof ofothercoverageProvidedDMHCrightsOfferedpost callsurveyMemberwants toconfirmpremiumamount dueFollowedHIPAA/privacyguidelinesComplete andaccurate calldocumentationMember/callerrequestedrefundAcknowledgedthe reason forthe callMemberrequestedto bereinstatedAcknowledgedany frustrationandempathizedProvidedaccurateinformationCallerneeds to beconnectedwith FiservProvidedassuranceof help

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained premium discounts
  2. Asked verbal authorization from member
  3. Advocate actively listened to the caller
  4. Call is about termination due to death
  5. Advocate confirmed plan coverage/benefits
  6. Asked appropriate and relevant probing questions
  7. Member/caller requested plan termination
  8. Provided accurate and complete information/resolution
  9. Member called to ask assistance with our website
  10. Case was closed in a timely manner
  11. Offered self-service option
  12. Asked for proof of other coverage
  13. Provided DMHC rights
  14. Offered post call survey
  15. Member wants to confirm premium amount due
  16. Followed HIPAA/privacy guidelines
  17. Complete and accurate call documentation
  18. Member/caller requested refund
  19. Acknowledged the reason for the call
  20. Member requested to be reinstated
  21. Acknowledged any frustration and empathized
  22. Provided accurate information
  23. Caller needs to be connected with Fiserv
  24. Provided assurance of help