(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered post call survey
Offered self-service option
Member requested to be reinstated
Asked for proof of other coverage
Member/caller requested refund
Provided accurate information
Advocate actively listened to the caller
Provided DMHC rights
Acknowledged any frustration and empathized
Member wants to confirm premium amount due
Followed HIPAA/privacy guidelines
Case was closed in a timely manner
Complete and accurate call documentation
Member/caller requested plan termination
Acknowledged the reason for the call
Member called to ask assistance with our website
Caller needs to be connected with Fiserv
Advocate confirmed plan coverage/benefits
Call is about termination due to death
Provided assurance of help
Provided accurate and complete information/resolution
