Asked forproof ofothercoverageCase wasclosed ina timelymannerMember/callerrequestedrefundAsked verbalauthorizationfrommemberProvidedassuranceof helpAcknowledgedany frustrationandempathizedExplainedpremiumdiscountsAskedappropriateand relevantprobingquestionsCallerneeds to beconnectedwith FiservProvided accurateand completeinformation/resolutionFollowedHIPAA/privacyguidelinesCall is aboutterminationdue to deathAdvocateconfirmed plancoverage/benefitsOfferedpost callsurveyMember/callerrequestedplanterminationMemberwants toconfirmpremiumamount dueOfferedself-serviceoptionProvidedaccurateinformationProvidedDMHCrightsComplete andaccurate calldocumentationAcknowledgedthe reason forthe callAdvocateactivelylistened tothe callerMemberrequestedto bereinstatedMembercalled to askassistancewith ourwebsiteAsked forproof ofothercoverageCase wasclosed ina timelymannerMember/callerrequestedrefundAsked verbalauthorizationfrommemberProvidedassuranceof helpAcknowledgedany frustrationandempathizedExplainedpremiumdiscountsAskedappropriateand relevantprobingquestionsCallerneeds to beconnectedwith FiservProvided accurateand completeinformation/resolutionFollowedHIPAA/privacyguidelinesCall is aboutterminationdue to deathAdvocateconfirmed plancoverage/benefitsOfferedpost callsurveyMember/callerrequestedplanterminationMemberwants toconfirmpremiumamount dueOfferedself-serviceoptionProvidedaccurateinformationProvidedDMHCrightsComplete andaccurate calldocumentationAcknowledgedthe reason forthe callAdvocateactivelylistened tothe callerMemberrequestedto bereinstatedMembercalled to askassistancewith ourwebsite

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for proof of other coverage
  2. Case was closed in a timely manner
  3. Member/caller requested refund
  4. Asked verbal authorization from member
  5. Provided assurance of help
  6. Acknowledged any frustration and empathized
  7. Explained premium discounts
  8. Asked appropriate and relevant probing questions
  9. Caller needs to be connected with Fiserv
  10. Provided accurate and complete information/resolution
  11. Followed HIPAA/privacy guidelines
  12. Call is about termination due to death
  13. Advocate confirmed plan coverage/benefits
  14. Offered post call survey
  15. Member/caller requested plan termination
  16. Member wants to confirm premium amount due
  17. Offered self-service option
  18. Provided accurate information
  19. Provided DMHC rights
  20. Complete and accurate call documentation
  21. Acknowledged the reason for the call
  22. Advocate actively listened to the caller
  23. Member requested to be reinstated
  24. Member called to ask assistance with our website