Offeredself-serviceoptionCallerneeds to beconnectedwith FiservAdvocateconfirmed plancoverage/benefitsProvided accurateand completeinformation/resolutionAsked forproof ofothercoverageComplete andaccurate calldocumentationCall is aboutterminationdue to deathExplainedpremiumdiscountsOfferedpost callsurveyAdvocateactivelylistened tothe callerAcknowledgedthe reason forthe callAsked verbalauthorizationfrommemberMembercalled to askassistancewith ourwebsiteProvidedassuranceof helpCase wasclosed ina timelymannerProvidedDMHCrightsMemberrequestedto bereinstatedAskedappropriateand relevantprobingquestionsProvidedaccurateinformationMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesMemberwants toconfirmpremiumamount dueMember/callerrequestedplanterminationAcknowledgedany frustrationandempathizedOfferedself-serviceoptionCallerneeds to beconnectedwith FiservAdvocateconfirmed plancoverage/benefitsProvided accurateand completeinformation/resolutionAsked forproof ofothercoverageComplete andaccurate calldocumentationCall is aboutterminationdue to deathExplainedpremiumdiscountsOfferedpost callsurveyAdvocateactivelylistened tothe callerAcknowledgedthe reason forthe callAsked verbalauthorizationfrommemberMembercalled to askassistancewith ourwebsiteProvidedassuranceof helpCase wasclosed ina timelymannerProvidedDMHCrightsMemberrequestedto bereinstatedAskedappropriateand relevantprobingquestionsProvidedaccurateinformationMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesMemberwants toconfirmpremiumamount dueMember/callerrequestedplanterminationAcknowledgedany frustrationandempathized

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered self-service option
  2. Caller needs to be connected with Fiserv
  3. Advocate confirmed plan coverage/benefits
  4. Provided accurate and complete information/resolution
  5. Asked for proof of other coverage
  6. Complete and accurate call documentation
  7. Call is about termination due to death
  8. Explained premium discounts
  9. Offered post call survey
  10. Advocate actively listened to the caller
  11. Acknowledged the reason for the call
  12. Asked verbal authorization from member
  13. Member called to ask assistance with our website
  14. Provided assurance of help
  15. Case was closed in a timely manner
  16. Provided DMHC rights
  17. Member requested to be reinstated
  18. Asked appropriate and relevant probing questions
  19. Provided accurate information
  20. Member/caller requested refund
  21. Followed HIPAA/privacy guidelines
  22. Member wants to confirm premium amount due
  23. Member/caller requested plan termination
  24. Acknowledged any frustration and empathized