Memberrequestedto bereinstatedOfferedpost callsurveyMember/callerrequestedplanterminationAdvocateconfirmed plancoverage/benefitsAcknowledgedthe reason forthe callMemberwants toconfirmpremiumamount dueAcknowledgedany frustrationandempathizedProvidedDMHCrightsAsked verbalauthorizationfrommemberMember/callerrequestedrefundCallerneeds to beconnectedwith FiservProvidedassuranceof helpProvidedaccurateinformationExplainedpremiumdiscountsCase wasclosed ina timelymannerProvided accurateand completeinformation/resolutionAskedappropriateand relevantprobingquestionsOfferedself-serviceoptionAsked forproof ofothercoverageComplete andaccurate calldocumentationCall is aboutterminationdue to deathAdvocateactivelylistened tothe callerMembercalled to askassistancewith ourwebsiteFollowedHIPAA/privacyguidelinesMemberrequestedto bereinstatedOfferedpost callsurveyMember/callerrequestedplanterminationAdvocateconfirmed plancoverage/benefitsAcknowledgedthe reason forthe callMemberwants toconfirmpremiumamount dueAcknowledgedany frustrationandempathizedProvidedDMHCrightsAsked verbalauthorizationfrommemberMember/callerrequestedrefundCallerneeds to beconnectedwith FiservProvidedassuranceof helpProvidedaccurateinformationExplainedpremiumdiscountsCase wasclosed ina timelymannerProvided accurateand completeinformation/resolutionAskedappropriateand relevantprobingquestionsOfferedself-serviceoptionAsked forproof ofothercoverageComplete andaccurate calldocumentationCall is aboutterminationdue to deathAdvocateactivelylistened tothe callerMembercalled to askassistancewith ourwebsiteFollowedHIPAA/privacyguidelines

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member requested to be reinstated
  2. Offered post call survey
  3. Member/caller requested plan termination
  4. Advocate confirmed plan coverage/benefits
  5. Acknowledged the reason for the call
  6. Member wants to confirm premium amount due
  7. Acknowledged any frustration and empathized
  8. Provided DMHC rights
  9. Asked verbal authorization from member
  10. Member/caller requested refund
  11. Caller needs to be connected with Fiserv
  12. Provided assurance of help
  13. Provided accurate information
  14. Explained premium discounts
  15. Case was closed in a timely manner
  16. Provided accurate and complete information/resolution
  17. Asked appropriate and relevant probing questions
  18. Offered self-service option
  19. Asked for proof of other coverage
  20. Complete and accurate call documentation
  21. Call is about termination due to death
  22. Advocate actively listened to the caller
  23. Member called to ask assistance with our website
  24. Followed HIPAA/privacy guidelines