Case wasclosed ina timelymannerOfferedself-serviceoptionAdvocateactivelylistened tothe callerMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesProvided accurateand completeinformation/resolutionMembercalled to askassistancewith ourwebsiteMember/callerrequestedplanterminationMemberrequestedto bereinstatedComplete andaccurate calldocumentationCall is aboutterminationdue to deathProvidedaccurateinformationMemberwants toconfirmpremiumamount dueAdvocateconfirmed plancoverage/benefitsAsked verbalauthorizationfrommemberExplainedpremiumdiscountsProvidedDMHCrightsProvidedassuranceof helpCallerneeds to beconnectedwith FiservAskedappropriateand relevantprobingquestionsAsked forproof ofothercoverageOfferedpost callsurveyAcknowledgedthe reason forthe callAcknowledgedany frustrationandempathizedCase wasclosed ina timelymannerOfferedself-serviceoptionAdvocateactivelylistened tothe callerMember/callerrequestedrefundFollowedHIPAA/privacyguidelinesProvided accurateand completeinformation/resolutionMembercalled to askassistancewith ourwebsiteMember/callerrequestedplanterminationMemberrequestedto bereinstatedComplete andaccurate calldocumentationCall is aboutterminationdue to deathProvidedaccurateinformationMemberwants toconfirmpremiumamount dueAdvocateconfirmed plancoverage/benefitsAsked verbalauthorizationfrommemberExplainedpremiumdiscountsProvidedDMHCrightsProvidedassuranceof helpCallerneeds to beconnectedwith FiservAskedappropriateand relevantprobingquestionsAsked forproof ofothercoverageOfferedpost callsurveyAcknowledgedthe reason forthe callAcknowledgedany frustrationandempathized

MedSupp Bingo Bash - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case was closed in a timely manner
  2. Offered self-service option
  3. Advocate actively listened to the caller
  4. Member/caller requested refund
  5. Followed HIPAA/privacy guidelines
  6. Provided accurate and complete information/resolution
  7. Member called to ask assistance with our website
  8. Member/caller requested plan termination
  9. Member requested to be reinstated
  10. Complete and accurate call documentation
  11. Call is about termination due to death
  12. Provided accurate information
  13. Member wants to confirm premium amount due
  14. Advocate confirmed plan coverage/benefits
  15. Asked verbal authorization from member
  16. Explained premium discounts
  17. Provided DMHC rights
  18. Provided assurance of help
  19. Caller needs to be connected with Fiserv
  20. Asked appropriate and relevant probing questions
  21. Asked for proof of other coverage
  22. Offered post call survey
  23. Acknowledged the reason for the call
  24. Acknowledged any frustration and empathized