(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered post call survey
Advocate actively listened to the caller
Asked for proof of other coverage
Explained premium discounts
Complete and accurate call documentation
Member/caller requested plan termination
Caller needs to be connected with Fiserv
Acknowledged the reason for the call
Asked verbal authorization from member
Call is about termination due to death
Provided DMHC rights
Member called to ask assistance with our website
Member wants to confirm premium amount due
Advocate confirmed plan coverage/benefits
Offered self-service option
Provided accurate and complete information/resolution
