SRM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Which workflow is used to set up Overdraft Protection?
   Add Transfer Instruction - Deficit
2. What types of payments can be stopped on an account?
   ACH Payments and Checks
3. What is the term for an individual whose public position and influence could lead to increased financial risk?
   Politically Exposed Person (PEP)
4. What step in the Conversation Model do you build credibility and provide the customer with next steps?
   Setting Expectations
5. Which form is used to increase a customer's Zelle, Billpay, or mobile check deposit limits?
   Consumer Limit Change Request Form
6. What information must be provided to set up scheduled transfers to an external account?
   Bank name, account/routing numbers, and account type
7. What is the term for when a fee posts to a customer's account, and we credit it back to them?
   Refund
8. Which form authorizes bank representatives to email documents and information to customers via email?
   Email Authorization Form
9. What is the form to be completed when a customer has unauthorized charges on their debit card?
   Debit Dispute Form
10. What is the dispute category when a customer did not authorize a transaction at all?
    Unauthorized
11. What is the procedure to remove a status from a customer's account that has been inactive for 12 months or more?
    Dormant Accounts
12. What information must be up to date for a customer to sign documents remotely via eSign?
    Email address and mobile phone number
13. What is the term for digital movements of money between bank accounts (ACHs, Zelle, Billpay)?
    Electronic (non-wire) Transactions
14. In Verafin, what section must be completed every time a CDD is updated?
    Notes
15. When ordering a debit/ATM card, which option generates a new card number and issue date?
    Issue New Card
16. What is the term for when an officer decides not to assess a fee for a service?
    Waiver
17. What is the length of time for a verbal stop pay?
    14 days
18. Which form is used to set up automatic loan payments for Peoples Bank mortgages, HELOCs, and commercial loans?
    ACH Recurring Payment Authorization Form
19. What must be provided when a customer is changing their name?
    Updated ID, marriage certificate, divorce decree, court document
20. Which workflow is used to update a customer's Reg E election?
    Change Deposit Account Detail
21. Which workflow is used to update a customer's contact information?
    Change Name & Address
22. T/F: To use eSign, a customer does not need an Email Authorization Form on file.
    True
23. Which workflow is used to set up reoccurring transfers from one account to another?
    Add Transfer Instruction - Scheduled
24. How long is the grace period for a CD?
    10 calendar days
25. Which workflow contains blank copies of all forms generated through SRM workflows?
    Print Misc. Forms Workflow
26. What system is used to complete/view a customer's CDD?
    Verafin
27. T/F: Supporting documentation is needed when a customer updates their address.
    False
28. What step in the Conversation Model do you verify the customer's information (ID, contact info, SF, Verafin)?
    Know Your Customer
29. What must be provided to the customer every time their CD is renewed?
    Terms and Conditions
30. What is the dispute category when a customer initially authorized a transaction, but it was processed incorrectly?
    Merchant
31. Which workflow is used to switch a customer between like account types?
    Change Product - Transaction Account
32. What is the length of time for a written stop pay for a check?
    6 months
33. Issue Replacement Card
    When ordering a debit/ATM card, which option generates the same card number and different issue date?
34. What system is used to capture customer signatures?
    eSign
35. Which workflow is used to update a customer's ID information, including issue/expiration dates?
    Change Customer Detail
36. What step in the Conversation Model do you review the customer's needs before proceeding?
    Summarize & Confirm
37. Which workflow is used to perform maintenance on a debit/ATM card?
    Change Card Detail
38. Which form is used to request a limit increase on a debit/ATM card?
    ATM/Debit Card Limit Increase Request Form
39. What is the length of time for a written stop pay for an ACH?
    Indefinite