One of usmessages inthe wrongteams chatTalking onspeakerphonephone/tabletsuper loud“I justneed ananti biotic”Asks whereto put pen,or tries tohand it toyouDOT issue- in personor on thephoneCernerfreezes /Cernersessionclean up"Have agood day" Ptdoesn'trespond with"you too"Inhandcuffs/chainsSits downto fill outsymptomchecklist"Do I need tocheck out?"Or awkwardlystands atdeskheadinjuryTries topay withcashCan't readpaperworkcause theydidn't bringtheir glassesWhole familycomes in for1 patientbeing seen"I left mycard(s) inthe car"“I didn'tbring mywallet”"Surprised"at insurancebeinginactive“I justhave asinusinfection”"Is this UrgentCare?" InperWatchingsonor on the phoneBringsany kindof animalinSkipsrequiredhighlightedarea on anypaperAdultwrappedin ablanketWhenimaging hasto screampts name3-fercheck-in"I don't seemy name onthe screen""My namedisappeared"Consentto treat aminorformPtchargesphone inlobbyTrauma dumps/ tells life story /tells way toomuch info(phone or inperson)Tries tocheck inwith us forImaging"All of my infois the same"/"Everythingshould be inthere"Markschest pain,not actuallyhaving itDoes notknow ANYinsuranceinformationYOCpatientAnyonecomesbehind desk/ too closefor comfortMentionsanythingabout theweatherWhenadultwearschild maskYoureyetwitchesComplainsabout beingskipped/"someone wentback beforeme"DOB notknown/hasto look itupEMS iscalledChecks inbut leavesbefore beingcalled back“I googledit”“Googlesaid”2-fercheck-inAsks aboutwhere/ifwe have abathroomOnly hasinsurancedigitallyon phoneOne of usmessages inthe wrongteams chatTalking onspeakerphonephone/tabletsuper loud“I justneed ananti biotic”Asks whereto put pen,or tries tohand it toyouDOT issue- in personor on thephoneCernerfreezes /Cernersessionclean up"Have agood day" Ptdoesn'trespond with"you too"Inhandcuffs/chainsSits downto fill outsymptomchecklist"Do I need tocheck out?"Or awkwardlystands atdeskheadinjuryTries topay withcashCan't readpaperworkcause theydidn't bringtheir glassesWhole familycomes in for1 patientbeing seen"I left mycard(s) inthe car"“I didn'tbring mywallet”"Surprised"at insurancebeinginactive“I justhave asinusinfection”"Is this UrgentCare?" InperWatchingsonor on the phoneBringsany kindof animalinSkipsrequiredhighlightedarea on anypaperAdultwrappedin ablanketWhenimaging hasto screampts name3-fercheck-in"I don't seemy name onthe screen""My namedisappeared"Consentto treat aminorformPtchargesphone inlobbyTrauma dumps/ tells life story /tells way toomuch info(phone or inperson)Tries tocheck inwith us forImaging"All of my infois the same"/"Everythingshould be inthere"Markschest pain,not actuallyhaving itDoes notknow ANYinsuranceinformationYOCpatientAnyonecomesbehind desk/ too closefor comfortMentionsanythingabout theweatherWhenadultwearschild maskYoureyetwitchesComplainsabout beingskipped/"someone wentback beforeme"DOB notknown/hasto look itupEMS iscalledChecks inbut leavesbefore beingcalled back“I googledit”“Googlesaid”2-fercheck-inAsks aboutwhere/ifwe have abathroomOnly hasinsurancedigitallyon phone

Front Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One of us messages in the wrong teams chat
  2. Talking on speakerphone
  3. phone/tablet super loud
  4. “I just need an anti biotic”
  5. Asks where to put pen, or tries to hand it to you
  6. DOT issue - in person or on the phone
  7. Cerner freezes / Cerner session clean up
  8. "Have a good day" Pt doesn't respond with "you too"
  9. In handcuffs/chains
  10. Sits down to fill out symptom checklist
  11. "Do I need to check out?" Or awkwardly stands at desk
  12. head injury
  13. Tries to pay with cash
  14. Can't read paperwork cause they didn't bring their glasses
  15. Whole family comes in for 1 patient being seen
  16. "I left my card(s) in the car"
  17. “I didn't bring my wallet”
  18. "Surprised" at insurance being inactive
  19. “I just have a sinus infection”
  20. "Is this Urgent Care?" In perWatchingson or on the phone
  21. Brings any kind of animal in
  22. Skips required highlighted area on any paper
  23. Adult wrapped in a blanket
  24. When imaging has to scream pts name
  25. 3-fer check-in
  26. "I don't see my name on the screen" "My name disappeared"
  27. Consent to treat a minor form
  28. Pt charges phone in lobby
  29. Trauma dumps / tells life story / tells way too much info (phone or in person)
  30. Tries to check in with us for Imaging
  31. "All of my info is the same"/ "Everything should be in there"
  32. Marks chest pain, not actually having it
  33. Does not know ANY insurance information
  34. YOC patient
  35. Anyone comes behind desk / too close for comfort
  36. Mentions anything about the weather
  37. When adult wears child mask
  38. Your eye twitches
  39. Complains about being skipped/ "someone went back before me"
  40. DOB not known/has to look it up
  41. EMS is called
  42. Checks in but leaves before being called back
  43. “I googled it” “Google said”
  44. 2-fer check-in
  45. Asks about where/if we have a bathroom
  46. Only has insurance digitally on phone