Cernerfreezes /Cernersessionclean up"I left mycard(s) inthe car""Is this UrgentCare?" InperWatchingsonor on the phone"Surprised"at insurancebeinginactiveheadinjuryComplainsabout beingskipped/"someone wentback beforeme"3-fercheck-in"Have agood day" Ptdoesn'trespond with"you too"“I justneed ananti biotic”Whenimaging hasto screampts nameTries tocheck inwith us forImagingMarkschest pain,not actuallyhaving itWhenadultwearschild mask“I justhave asinusinfection”Mentionsanythingabout theweatherAdultwrappedin ablanketphone/tabletsuper loudYOCpatientTrauma dumps/ tells life story /tells way toomuch info(phone or inperson)“I googledit”“Googlesaid”Asks whereto put pen,or tries tohand it toyouChecks inbut leavesbefore beingcalled backAsks aboutwhere/ifwe have abathroomOnly hasinsurancedigitallyon phone"Do I need tocheck out?"Or awkwardlystands atdeskDOT issue- in personor on thephone2-fercheck-inAnyonecomesbehind desk/ too closefor comfortYoureyetwitchesOne of usmessages inthe wrongteams chatTalking onspeakerphoneBringsany kindof animalinSkipsrequiredhighlightedarea on anypaperSits downto fill outsymptomchecklist“I didn'tbring mywallet”Ptchargesphone inlobbyDoes notknow ANYinsuranceinformationDOB notknown/hasto look itupCan't readpaperworkcause theydidn't bringtheir glassesConsentto treat aminorformEMS iscalledTries topay withcash"All of my infois the same"/"Everythingshould be inthere"Whole familycomes in for1 patientbeing seen"I don't seemy name onthe screen""My namedisappeared"Inhandcuffs/chainsCernerfreezes /Cernersessionclean up"I left mycard(s) inthe car""Is this UrgentCare?" InperWatchingsonor on the phone"Surprised"at insurancebeinginactiveheadinjuryComplainsabout beingskipped/"someone wentback beforeme"3-fercheck-in"Have agood day" Ptdoesn'trespond with"you too"“I justneed ananti biotic”Whenimaging hasto screampts nameTries tocheck inwith us forImagingMarkschest pain,not actuallyhaving itWhenadultwearschild mask“I justhave asinusinfection”Mentionsanythingabout theweatherAdultwrappedin ablanketphone/tabletsuper loudYOCpatientTrauma dumps/ tells life story /tells way toomuch info(phone or inperson)“I googledit”“Googlesaid”Asks whereto put pen,or tries tohand it toyouChecks inbut leavesbefore beingcalled backAsks aboutwhere/ifwe have abathroomOnly hasinsurancedigitallyon phone"Do I need tocheck out?"Or awkwardlystands atdeskDOT issue- in personor on thephone2-fercheck-inAnyonecomesbehind desk/ too closefor comfortYoureyetwitchesOne of usmessages inthe wrongteams chatTalking onspeakerphoneBringsany kindof animalinSkipsrequiredhighlightedarea on anypaperSits downto fill outsymptomchecklist“I didn'tbring mywallet”Ptchargesphone inlobbyDoes notknow ANYinsuranceinformationDOB notknown/hasto look itupCan't readpaperworkcause theydidn't bringtheir glassesConsentto treat aminorformEMS iscalledTries topay withcash"All of my infois the same"/"Everythingshould be inthere"Whole familycomes in for1 patientbeing seen"I don't seemy name onthe screen""My namedisappeared"Inhandcuffs/chains

Front Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cerner freezes / Cerner session clean up
  2. "I left my card(s) in the car"
  3. "Is this Urgent Care?" In perWatchingson or on the phone
  4. "Surprised" at insurance being inactive
  5. head injury
  6. Complains about being skipped/ "someone went back before me"
  7. 3-fer check-in
  8. "Have a good day" Pt doesn't respond with "you too"
  9. “I just need an anti biotic”
  10. When imaging has to scream pts name
  11. Tries to check in with us for Imaging
  12. Marks chest pain, not actually having it
  13. When adult wears child mask
  14. “I just have a sinus infection”
  15. Mentions anything about the weather
  16. Adult wrapped in a blanket
  17. phone/tablet super loud
  18. YOC patient
  19. Trauma dumps / tells life story / tells way too much info (phone or in person)
  20. “I googled it” “Google said”
  21. Asks where to put pen, or tries to hand it to you
  22. Checks in but leaves before being called back
  23. Asks about where/if we have a bathroom
  24. Only has insurance digitally on phone
  25. "Do I need to check out?" Or awkwardly stands at desk
  26. DOT issue - in person or on the phone
  27. 2-fer check-in
  28. Anyone comes behind desk / too close for comfort
  29. Your eye twitches
  30. One of us messages in the wrong teams chat
  31. Talking on speakerphone
  32. Brings any kind of animal in
  33. Skips required highlighted area on any paper
  34. Sits down to fill out symptom checklist
  35. “I didn't bring my wallet”
  36. Pt charges phone in lobby
  37. Does not know ANY insurance information
  38. DOB not known/has to look it up
  39. Can't read paperwork cause they didn't bring their glasses
  40. Consent to treat a minor form
  41. EMS is called
  42. Tries to pay with cash
  43. "All of my info is the same"/ "Everything should be in there"
  44. Whole family comes in for 1 patient being seen
  45. "I don't see my name on the screen" "My name disappeared"
  46. In handcuffs/chains