Ptchargesphone inlobbyYoureyetwitchesSkipsrequiredhighlightedarea on anypaperphone/tabletsuper loudComplainsabout beingskipped/"someone wentback beforeme""I don't seemy name onthe screen""My namedisappeared""All of my infois the same"/"Everythingshould be inthere"2-fercheck-inConsentto treat aminorformWhole familycomes in for1 patientbeing seen"Do I need tocheck out?"Or awkwardlystands atdesk"Surprised"at insurancebeinginactiveOnly hasinsurancedigitallyon phone“I justhave asinusinfection”Whenadultwearschild maskTries topay withcashMentionsanythingabout theweatherDOB notknown/hasto look itup“I googledit”“Googlesaid”3-fercheck-inInhandcuffs/chainsAsks whereto put pen,or tries tohand it toyouAnyonecomesbehind desk/ too closefor comfortCan't readpaperworkcause theydidn't bringtheir glassesBringsany kindof animalin"I left mycard(s) inthe car"Trauma dumps/ tells life story /tells way toomuch info(phone or inperson)DOT issue- in personor on thephoneDoes notknow ANYinsuranceinformation"Is this UrgentCare?" InperWatchingsonor on the phoneCernerfreezes /Cernersessionclean up"Have agood day" Ptdoesn'trespond with"you too"Sits downto fill outsymptomchecklistAdultwrappedin ablanketEMS iscalledChecks inbut leavesbefore beingcalled backOne of usmessages inthe wrongteams chatTries tocheck inwith us forImaging“I didn'tbring mywallet”“I justneed ananti biotic”Markschest pain,not actuallyhaving itTalking onspeakerphoneheadinjuryYOCpatientAsks aboutwhere/ifwe have abathroomWhenimaging hasto screampts namePtchargesphone inlobbyYoureyetwitchesSkipsrequiredhighlightedarea on anypaperphone/tabletsuper loudComplainsabout beingskipped/"someone wentback beforeme""I don't seemy name onthe screen""My namedisappeared""All of my infois the same"/"Everythingshould be inthere"2-fercheck-inConsentto treat aminorformWhole familycomes in for1 patientbeing seen"Do I need tocheck out?"Or awkwardlystands atdesk"Surprised"at insurancebeinginactiveOnly hasinsurancedigitallyon phone“I justhave asinusinfection”Whenadultwearschild maskTries topay withcashMentionsanythingabout theweatherDOB notknown/hasto look itup“I googledit”“Googlesaid”3-fercheck-inInhandcuffs/chainsAsks whereto put pen,or tries tohand it toyouAnyonecomesbehind desk/ too closefor comfortCan't readpaperworkcause theydidn't bringtheir glassesBringsany kindof animalin"I left mycard(s) inthe car"Trauma dumps/ tells life story /tells way toomuch info(phone or inperson)DOT issue- in personor on thephoneDoes notknow ANYinsuranceinformation"Is this UrgentCare?" InperWatchingsonor on the phoneCernerfreezes /Cernersessionclean up"Have agood day" Ptdoesn'trespond with"you too"Sits downto fill outsymptomchecklistAdultwrappedin ablanketEMS iscalledChecks inbut leavesbefore beingcalled backOne of usmessages inthe wrongteams chatTries tocheck inwith us forImaging“I didn'tbring mywallet”“I justneed ananti biotic”Markschest pain,not actuallyhaving itTalking onspeakerphoneheadinjuryYOCpatientAsks aboutwhere/ifwe have abathroomWhenimaging hasto screampts name

Front Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt charges phone in lobby
  2. Your eye twitches
  3. Skips required highlighted area on any paper
  4. phone/tablet super loud
  5. Complains about being skipped/ "someone went back before me"
  6. "I don't see my name on the screen" "My name disappeared"
  7. "All of my info is the same"/ "Everything should be in there"
  8. 2-fer check-in
  9. Consent to treat a minor form
  10. Whole family comes in for 1 patient being seen
  11. "Do I need to check out?" Or awkwardly stands at desk
  12. "Surprised" at insurance being inactive
  13. Only has insurance digitally on phone
  14. “I just have a sinus infection”
  15. When adult wears child mask
  16. Tries to pay with cash
  17. Mentions anything about the weather
  18. DOB not known/has to look it up
  19. “I googled it” “Google said”
  20. 3-fer check-in
  21. In handcuffs/chains
  22. Asks where to put pen, or tries to hand it to you
  23. Anyone comes behind desk / too close for comfort
  24. Can't read paperwork cause they didn't bring their glasses
  25. Brings any kind of animal in
  26. "I left my card(s) in the car"
  27. Trauma dumps / tells life story / tells way too much info (phone or in person)
  28. DOT issue - in person or on the phone
  29. Does not know ANY insurance information
  30. "Is this Urgent Care?" In perWatchingson or on the phone
  31. Cerner freezes / Cerner session clean up
  32. "Have a good day" Pt doesn't respond with "you too"
  33. Sits down to fill out symptom checklist
  34. Adult wrapped in a blanket
  35. EMS is called
  36. Checks in but leaves before being called back
  37. One of us messages in the wrong teams chat
  38. Tries to check in with us for Imaging
  39. “I didn't bring my wallet”
  40. “I just need an anti biotic”
  41. Marks chest pain, not actually having it
  42. Talking on speakerphone
  43. head injury
  44. YOC patient
  45. Asks about where/if we have a bathroom
  46. When imaging has to scream pts name