(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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0 Detractors (must have promoters)
Pitched Survey for all calls during the week
Used Intuit.meet to screenshare
Reached 7 Promoters
SER Leads - 1 recommendation per day submitted
After survey pitch customer acknowledged on the call
Reached 3 Promoters
Reached out to Support Channel
Recap or confirmed issue resolved on all calls
Survey Reponse Rate 30% or above
Mentioned Branded Greeting in all calls for the week
tNPS above or at 88
Both - No Detractors / No Neutrals (must have promoters)
Reached 5 Promoters
0 Neutrals (must have promoters)
Mentioned "Feedback" option to customer
Reached 12 Promoters
Customer left positive feedback on survey about their interaction with you.
Share a Tip on what works for you in our channel
(on the call, troubleshooting, leads, anything)
Issue Resolution Rate 95% or above
Used Branded Closing for all calls during the week
