Both - NoDetractors /No Neutrals(must havepromoters) Reached3PromotersUsedBrandedClosing for allcalls duringthe weekReached7Promoters0 Neutrals(musthavepromoters)Share a Tip onwhat works for youin our channel(on the call,troubleshooting,leads, anything)Reachedout toSupportChannelAfter surveypitchcustomeracknowledgedon the callCustomer leftpositivefeedback onsurvey abouttheir interactionwith you.SurveyReponseRate 30%or abovetNPSaboveor at 88Appliedthe HEATMethodSER Leads - 1recommendationper daysubmittedReached12PromotersIssueResolutionRate 95%or aboveMentionedBrandedGreeting inall calls forthe weekAverageExpertScore 97or aboveRecap orconfirmedissueresolved onall callsReached2PromotersPitchedSurvey for allcalls duringthe weekMentioned"Feedback"option tocustomerUsedIntuit.meettoscreenshareReached5Promoters0Detractors(must havepromoters)Both - NoDetractors /No Neutrals(must havepromoters) Reached3PromotersUsedBrandedClosing for allcalls duringthe weekReached7Promoters0 Neutrals(musthavepromoters)Share a Tip onwhat works for youin our channel(on the call,troubleshooting,leads, anything)Reachedout toSupportChannelAfter surveypitchcustomeracknowledgedon the callCustomer leftpositivefeedback onsurvey abouttheir interactionwith you.SurveyReponseRate 30%or abovetNPSaboveor at 88Appliedthe HEATMethodSER Leads - 1recommendationper daysubmittedReached12PromotersIssueResolutionRate 95%or aboveMentionedBrandedGreeting inall calls forthe weekAverageExpertScore 97or aboveRecap orconfirmedissueresolved onall callsReached2PromotersPitchedSurvey for allcalls duringthe weekMentioned"Feedback"option tocustomerUsedIntuit.meettoscreenshareReached5Promoters0Detractors(must havepromoters)

ScoreCard Superstar Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Both - No Detractors / No Neutrals (must have promoters)
  2. Reached 3 Promoters
  3. Used Branded Closing for all calls during the week
  4. Reached 7 Promoters
  5. 0 Neutrals (must have promoters)
  6. Share a Tip on what works for you in our channel (on the call, troubleshooting, leads, anything)
  7. Reached out to Support Channel
  8. After survey pitch customer acknowledged on the call
  9. Customer left positive feedback on survey about their interaction with you.
  10. Survey Reponse Rate 30% or above
  11. tNPS above or at 88
  12. Applied the HEAT Method
  13. SER Leads - 1 recommendation per day submitted
  14. Reached 12 Promoters
  15. Issue Resolution Rate 95% or above
  16. Mentioned Branded Greeting in all calls for the week
  17. Average Expert Score 97 or above
  18. Recap or confirmed issue resolved on all calls
  19. Reached 2 Promoters
  20. Pitched Survey for all calls during the week
  21. Mentioned "Feedback" option to customer
  22. Used Intuit.meet to screenshare
  23. Reached 5 Promoters
  24. 0 Detractors (must have promoters)