Appliedthe HEATMethodReached5PromotersReached3PromoterstNPSaboveor at 880 Neutrals(musthavepromoters)Reachedout toSupportChannelUsedBrandedClosing for allcalls duringthe weekSER Leads - 1recommendationper daysubmittedIssueResolutionRate 95%or aboveMentioned"Feedback"option tocustomerCustomer leftpositivefeedback onsurvey abouttheir interactionwith you.MentionedBrandedGreeting inall calls forthe weekReached2PromotersUsedIntuit.meettoscreenshareRecap orconfirmedissueresolved onall callsSurveyReponseRate 30%or aboveAverageExpertScore 97or abovePitchedSurvey for allcalls duringthe weekAfter surveypitchcustomeracknowledgedon the call0Detractors(must havepromoters)Both - NoDetractors /No Neutrals(must havepromoters) Share a Tip onwhat works for youin our channel(on the call,troubleshooting,leads, anything)Reached7PromotersReached12PromotersAppliedthe HEATMethodReached5PromotersReached3PromoterstNPSaboveor at 880 Neutrals(musthavepromoters)Reachedout toSupportChannelUsedBrandedClosing for allcalls duringthe weekSER Leads - 1recommendationper daysubmittedIssueResolutionRate 95%or aboveMentioned"Feedback"option tocustomerCustomer leftpositivefeedback onsurvey abouttheir interactionwith you.MentionedBrandedGreeting inall calls forthe weekReached2PromotersUsedIntuit.meettoscreenshareRecap orconfirmedissueresolved onall callsSurveyReponseRate 30%or aboveAverageExpertScore 97or abovePitchedSurvey for allcalls duringthe weekAfter surveypitchcustomeracknowledgedon the call0Detractors(must havepromoters)Both - NoDetractors /No Neutrals(must havepromoters) Share a Tip onwhat works for youin our channel(on the call,troubleshooting,leads, anything)Reached7PromotersReached12Promoters

ScoreCard Superstar Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Applied the HEAT Method
  2. Reached 5 Promoters
  3. Reached 3 Promoters
  4. tNPS above or at 88
  5. 0 Neutrals (must have promoters)
  6. Reached out to Support Channel
  7. Used Branded Closing for all calls during the week
  8. SER Leads - 1 recommendation per day submitted
  9. Issue Resolution Rate 95% or above
  10. Mentioned "Feedback" option to customer
  11. Customer left positive feedback on survey about their interaction with you.
  12. Mentioned Branded Greeting in all calls for the week
  13. Reached 2 Promoters
  14. Used Intuit.meet to screenshare
  15. Recap or confirmed issue resolved on all calls
  16. Survey Reponse Rate 30% or above
  17. Average Expert Score 97 or above
  18. Pitched Survey for all calls during the week
  19. After survey pitch customer acknowledged on the call
  20. 0 Detractors (must have promoters)
  21. Both - No Detractors / No Neutrals (must have promoters)
  22. Share a Tip on what works for you in our channel (on the call, troubleshooting, leads, anything)
  23. Reached 7 Promoters
  24. Reached 12 Promoters