tNPSaboveor at 88After surveypitchcustomeracknowledgedon the callCustomer leftpositivefeedback onsurvey abouttheir interactionwith you.UsedIntuit.meettoscreenshareReached12PromotersPitchedSurvey for allcalls duringthe weekReached3PromotersMentionedBrandedGreeting inall calls forthe weekBoth - NoDetractors /No Neutrals(must havepromoters) Reached5PromotersReached2PromotersReachedout toSupportChannelRecap orconfirmedissueresolved onall callsAverageExpertScore 97or aboveMentioned"Feedback"option tocustomerUsedBrandedClosing for allcalls duringthe weekIssueResolutionRate 95%or aboveSER Leads - 1recommendationper daysubmittedReached7PromotersShare a Tip onwhat works for youin our channel(on the call,troubleshooting,leads, anything)0Detractors(must havepromoters)0 Neutrals(musthavepromoters)Appliedthe HEATMethodSurveyReponseRate 30%or abovetNPSaboveor at 88After surveypitchcustomeracknowledgedon the callCustomer leftpositivefeedback onsurvey abouttheir interactionwith you.UsedIntuit.meettoscreenshareReached12PromotersPitchedSurvey for allcalls duringthe weekReached3PromotersMentionedBrandedGreeting inall calls forthe weekBoth - NoDetractors /No Neutrals(must havepromoters) Reached5PromotersReached2PromotersReachedout toSupportChannelRecap orconfirmedissueresolved onall callsAverageExpertScore 97or aboveMentioned"Feedback"option tocustomerUsedBrandedClosing for allcalls duringthe weekIssueResolutionRate 95%or aboveSER Leads - 1recommendationper daysubmittedReached7PromotersShare a Tip onwhat works for youin our channel(on the call,troubleshooting,leads, anything)0Detractors(must havepromoters)0 Neutrals(musthavepromoters)Appliedthe HEATMethodSurveyReponseRate 30%or above

ScoreCard Superstar Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. tNPS above or at 88
  2. After survey pitch customer acknowledged on the call
  3. Customer left positive feedback on survey about their interaction with you.
  4. Used Intuit.meet to screenshare
  5. Reached 12 Promoters
  6. Pitched Survey for all calls during the week
  7. Reached 3 Promoters
  8. Mentioned Branded Greeting in all calls for the week
  9. Both - No Detractors / No Neutrals (must have promoters)
  10. Reached 5 Promoters
  11. Reached 2 Promoters
  12. Reached out to Support Channel
  13. Recap or confirmed issue resolved on all calls
  14. Average Expert Score 97 or above
  15. Mentioned "Feedback" option to customer
  16. Used Branded Closing for all calls during the week
  17. Issue Resolution Rate 95% or above
  18. SER Leads - 1 recommendation per day submitted
  19. Reached 7 Promoters
  20. Share a Tip on what works for you in our channel (on the call, troubleshooting, leads, anything)
  21. 0 Detractors (must have promoters)
  22. 0 Neutrals (must have promoters)
  23. Applied the HEAT Method
  24. Survey Reponse Rate 30% or above