(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Reached 2 Promoters
0 Detractors (must have promoters)
Average Expert Score 97 or above
After survey pitch customer acknowledged on the call
Reached 12 Promoters
Issue Resolution Rate 95% or above
SER Leads - 1 recommendation per day submitted
Mentioned "Feedback" option to customer
Used Intuit.meet to screenshare
Applied the HEAT Method
tNPS above or at 88
Used Branded Closing for all calls during the week
Both - No Detractors / No Neutrals (must have promoters)
Reached 5 Promoters
Reached 7 Promoters
Recap or confirmed issue resolved on all calls
Reached 3 Promoters
Reached out to Support Channel
Pitched Survey for all calls during the week
0 Neutrals (must have promoters)
Survey Reponse Rate 30% or above
Share a Tip on what works for you in our channel
(on the call, troubleshooting, leads, anything)
Customer left positive feedback on survey about their interaction with you.
Mentioned Branded Greeting in all calls for the week
