(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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tNPS above or at 88
Survey Reponse Rate 30% or above
After survey pitch customer acknowledged on the call
0 Detractors (must have promoters)
Reached 3 Promoters
Used Intuit.meet to screenshare
Average Expert Score 97 or above
SER Leads - 1 recommendation per day submitted
Share a Tip on what works for you in our channel
(on the call, troubleshooting, leads, anything)
Mentioned "Feedback" option to customer
Reached 12 Promoters
Reached 7 Promoters
Both - No Detractors / No Neutrals (must have promoters)
Pitched Survey for all calls during the week
Customer left positive feedback on survey about their interaction with you.
Reached 2 Promoters
Recap or confirmed issue resolved on all calls
Issue Resolution Rate 95% or above
Reached out to Support Channel
Mentioned Branded Greeting in all calls for the week
0 Neutrals (must have promoters)
Used Branded Closing for all calls during the week
