(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“My insurance hasn’t changed”
Patient wants to pay cash for a control
“I’m calling to see if my Rx is ready”
“I just took my last one”
“Well how long is that going to take”
“I get stuff here all of the time”
Wants a control filled early
Customer here to pick up Rx but it was RTS
Patient stands in line just to ask where something is in store
Patient wants to talk to the pharmacist
Customer wants to know if we have a C2 in stock without having a script with us
Patient wants us to call for an override on their medication
“I have a coupon”
“I’m completely out (with no refills left)”
“I only paid $____ amount last time”
Customer hands you a non-pharmacy insurance card
“What is/why do I need a PA”
“Why do you need my ID”
Patient doesn’t know the DOB for who they are picking up for
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
Patient pronounces a medication completely wrong
“Does Goodrx have a better price”
“You didn’t ask for my ID last time”
Patient tries to fill a expired Rx
Customer wants to return a medication
“My doctor said they sent it over”
“It didn’t cost this much last time”
Patient wants us to call the insurance
“It’s just a bottle/pack. How hard is it to put a label on it”
“Can you give me some to hold me over”
“I need my ____ color/shape pill”
Patient wants us to call the doctor
Doctor sends over incorrect amount/day supply of medication
Customer is on phone the whole time they are at being waited on
“I got a message/call saying it was ready!”
Patients the prescription a “subscription”
“It’s in the fridge”
“This happens every month”
Patient doesn’t have insurance card on them but claims they have insurance
Patient is mad because we have to call dr to clarify an Rx
Customer hands you insurance after you check them out
Patient doesn’t know what the medication is/what’s it’s used for
Patient doesn’t know who/where their doctor is
“You guys are busy today aren’t you”
“I’m going out of town/on vacation”
Patients control medication is out of stock
Patient gives you a coupon after you check them out
“They said they did the PA already”
“They told me that it would be in today”
Too soon to refill a medication but the patient is “out of meds “
“I didn’t know you guys closed at ___”
Patient only wants a specific brand of drug
“Do I have to wait in line again”
Patient says something about there being no line
Patient walks up to pickup window that nobody is at
Same patient calls back to back
“What time do you guys close for lunch/the day”
Tells us they want a 90d supply when 30d is the only thing covered by insurance
“Why doesn’t my insurance cover it”
“It was supposed to be done yesterday”
Patient comes to pick up an Rx that’s not filled right before we close
“Just fill everything that can be filled”
Patient shows up after we are closed and asks if they can still get their medication
“I always have an issue/problem when I come here”
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
“I guess I’ll just die”
Patient doesn’t have a ID for a control substance
Patient wants to transfer (in or out)
“You guys called me about something (they have no clue what it was about)”
