Patientwants usto call thedoctor“Do I haveto wait inline again”Patientdoesn’t havea ID for acontrolsubstanceCustomerwants totransfer aC2“Why doyou needmy ID”“What timedo you guysclose forlunch/theday”Patient“lost”medication“Whydoesn’t myinsurancecover it”“Youdidn’t askfor my IDlast time”Patientdoesn’t knowwho/wheretheir doctorisToo soon torefill amedication butthe patient is“out of meds ““Theysaid theydid the PAalready”“I didn’tknow youguys closedat ___”“It’s inthefridge”“My doctorsaid theysent itover”“I justtook mylast one”“You guysare busytodayaren’t you”“Can yougive mesome to holdme over”“It’s just abottle/pack.How hard isit to put alabel on it”“I always haveanissue/problemwhen I comehere”“What doyou meanthere’s norefills”Customerhands you anon-pharmacyinsurancecard“You guyscalled me aboutsomething(they have noclue what it wasabout)”“They toldme that itwould bein today”“I’m goingout oftown/onvacation”Customer is onphone thewhole time theyare at beingwaited on“Just filleverythingthat canbe filled”Patient wantsus to call foran overrideon theirmedicationCustomerhere to pickup Rx but itwas RTS“Can youring thesecouple itemsup for me”Patientwants totalk to thepharmacist“I haveacoupon”Customerhands youinsurance afteryou checkthem outPatientwants topay cashfor a controlPatientdoesn’t knowthe DOB forwho they arepicking up forPatientwalks up topickupwindow thatnobody is atPatient onlywants aspecificbrand ofdrug“I need my____color/shapepill”Patient givesyou acoupon afteryou checkthem outPatient ismad becausewe have tocall dr toclarify an RxPatient comesto pick up anRx that’s notfilled rightbefore we closeWants acontrolfilled earlyPatientpronouncesa medicationcompletelywrong“I guessI’ll justdie”“DoesGoodrxhave abetter price”“Thishappenseverymonth”Tells us theywant a 90dsupply when30d is the onlything coveredby insurance“It didn’tcost thismuch lasttime”Customerwants to knowif we have a C2in stock withouthaving a scriptwith us“I’mcompletelyout (with norefills left)”Patients theprescription a“subscription”“I got amessage/callsaying it wasready!”“I only paid$____amountlast time”Patient doesn’tknow what themedicationis/what’s it’sused for“I get stuffhere all ofthe time”Patient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)“Myinsurancehasn’tchanged”Patient standsin line just toask wheresomething isin store“Whatis/why doI need aPA”Patient doesn’thave insurancecard on thembut claims theyhave insurancePatienttries to filla expiredRxPatientscontrolmedication isout of stockPatient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”Doctor sendsover incorrectamount/daysupply ofmedicationPatientwants usto call theinsurance“It wassupposedto be doneyesterday”Customerwants toreturn amedication“I’m callingto see ifmy Rx isready”Patientwants totransfer(in or out)“Well howlong isthat goingto take”Samepatientcalls backto backPatient sayssomethingabout therebeing no linePatient showsup after we areclosed andasks if they canstill get theirmedicationPatientwants usto call thedoctor“Do I haveto wait inline again”Patientdoesn’t havea ID for acontrolsubstanceCustomerwants totransfer aC2“Why doyou needmy ID”“What timedo you guysclose forlunch/theday”Patient“lost”medication“Whydoesn’t myinsurancecover it”“Youdidn’t askfor my IDlast time”Patientdoesn’t knowwho/wheretheir doctorisToo soon torefill amedication butthe patient is“out of meds ““Theysaid theydid the PAalready”“I didn’tknow youguys closedat ___”“It’s inthefridge”“My doctorsaid theysent itover”“I justtook mylast one”“You guysare busytodayaren’t you”“Can yougive mesome to holdme over”“It’s just abottle/pack.How hard isit to put alabel on it”“I always haveanissue/problemwhen I comehere”“What doyou meanthere’s norefills”Customerhands you anon-pharmacyinsurancecard“You guyscalled me aboutsomething(they have noclue what it wasabout)”“They toldme that itwould bein today”“I’m goingout oftown/onvacation”Customer is onphone thewhole time theyare at beingwaited on“Just filleverythingthat canbe filled”Patient wantsus to call foran overrideon theirmedicationCustomerhere to pickup Rx but itwas RTS“Can youring thesecouple itemsup for me”Patientwants totalk to thepharmacist“I haveacoupon”Customerhands youinsurance afteryou checkthem outPatientwants topay cashfor a controlPatientdoesn’t knowthe DOB forwho they arepicking up forPatientwalks up topickupwindow thatnobody is atPatient onlywants aspecificbrand ofdrug“I need my____color/shapepill”Patient givesyou acoupon afteryou checkthem outPatient ismad becausewe have tocall dr toclarify an RxPatient comesto pick up anRx that’s notfilled rightbefore we closeWants acontrolfilled earlyPatientpronouncesa medicationcompletelywrong“I guessI’ll justdie”“DoesGoodrxhave abetter price”“Thishappenseverymonth”Tells us theywant a 90dsupply when30d is the onlything coveredby insurance“It didn’tcost thismuch lasttime”Customerwants to knowif we have a C2in stock withouthaving a scriptwith us“I’mcompletelyout (with norefills left)”Patients theprescription a“subscription”“I got amessage/callsaying it wasready!”“I only paid$____amountlast time”Patient doesn’tknow what themedicationis/what’s it’sused for“I get stuffhere all ofthe time”Patient mentionsanotherpharmacy (CVS,Walgreens,WboroApothecary, etc.)“Myinsurancehasn’tchanged”Patient standsin line just toask wheresomething isin store“Whatis/why doI need aPA”Patient doesn’thave insurancecard on thembut claims theyhave insurancePatienttries to filla expiredRxPatientscontrolmedication isout of stockPatient wantsyou to fill anOTC medicationin the pharmacybecause it’s “notthe same thing”Doctor sendsover incorrectamount/daysupply ofmedicationPatientwants usto call theinsurance“It wassupposedto be doneyesterday”Customerwants toreturn amedication“I’m callingto see ifmy Rx isready”Patientwants totransfer(in or out)“Well howlong isthat goingto take”Samepatientcalls backto backPatient sayssomethingabout therebeing no linePatient showsup after we areclosed andasks if they canstill get theirmedication

Pharmacy 3633 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient wants us to call the doctor
  2. “Do I have to wait in line again”
  3. Patient doesn’t have a ID for a control substance
  4. Customer wants to transfer a C2
  5. “Why do you need my ID”
  6. “What time do you guys close for lunch/the day”
  7. Patient “lost” medication
  8. “Why doesn’t my insurance cover it”
  9. “You didn’t ask for my ID last time”
  10. Patient doesn’t know who/where their doctor is
  11. Too soon to refill a medication but the patient is “out of meds “
  12. “They said they did the PA already”
  13. “I didn’t know you guys closed at ___”
  14. “It’s in the fridge”
  15. “My doctor said they sent it over”
  16. “I just took my last one”
  17. “You guys are busy today aren’t you”
  18. “Can you give me some to hold me over”
  19. “It’s just a bottle/pack. How hard is it to put a label on it”
  20. “I always have an issue/problem when I come here”
  21. “What do you mean there’s no refills”
  22. Customer hands you a non-pharmacy insurance card
  23. “You guys called me about something (they have no clue what it was about)”
  24. “They told me that it would be in today”
  25. “I’m going out of town/on vacation”
  26. Customer is on phone the whole time they are at being waited on
  27. “Just fill everything that can be filled”
  28. Patient wants us to call for an override on their medication
  29. Customer here to pick up Rx but it was RTS
  30. “Can you ring these couple items up for me”
  31. Patient wants to talk to the pharmacist
  32. “I have a coupon”
  33. Customer hands you insurance after you check them out
  34. Patient wants to pay cash for a control
  35. Patient doesn’t know the DOB for who they are picking up for
  36. Patient walks up to pickup window that nobody is at
  37. Patient only wants a specific brand of drug
  38. “I need my ____ color/shape pill”
  39. Patient gives you a coupon after you check them out
  40. Patient is mad because we have to call dr to clarify an Rx
  41. Patient comes to pick up an Rx that’s not filled right before we close
  42. Wants a control filled early
  43. Patient pronounces a medication completely wrong
  44. “I guess I’ll just die”
  45. “Does Goodrx have a better price”
  46. “This happens every month”
  47. Tells us they want a 90d supply when 30d is the only thing covered by insurance
  48. “It didn’t cost this much last time”
  49. Customer wants to know if we have a C2 in stock without having a script with us
  50. “I’m completely out (with no refills left)”
  51. Patients the prescription a “subscription”
  52. “I got a message/call saying it was ready!”
  53. “I only paid $____ amount last time”
  54. Patient doesn’t know what the medication is/what’s it’s used for
  55. “I get stuff here all of the time”
  56. Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
  57. “My insurance hasn’t changed”
  58. Patient stands in line just to ask where something is in store
  59. “What is/why do I need a PA”
  60. Patient doesn’t have insurance card on them but claims they have insurance
  61. Patient tries to fill a expired Rx
  62. Patients control medication is out of stock
  63. Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
  64. Doctor sends over incorrect amount/day supply of medication
  65. Patient wants us to call the insurance
  66. “It was supposed to be done yesterday”
  67. Customer wants to return a medication
  68. “I’m calling to see if my Rx is ready”
  69. Patient wants to transfer (in or out)
  70. “Well how long is that going to take”
  71. Same patient calls back to back
  72. Patient says something about there being no line
  73. Patient shows up after we are closed and asks if they can still get their medication