(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Do I have to wait in line again?”
“You didn’t ask for my ID last time”
Patient only wants a specific brand/manufacture of drug
“What is/why do I need a PA”
“They told me that it would be in today”
Patient wants to talk to the pharmacist
“I’m going out of town/on vacation”
“You guys are busy today aren’t you”
Same patient calls back to back
“Well how long is that going to take”
Patient needs a medication TODAY!
Wants a control filled early
“I’m calling to see if my Rx is ready”
“Does Goodrx have a better price?”
“I didn’t know you guys closed at ___”
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
“It’s in the fridge”
You tell a customer that a medication is on backorder
“What do you mean there’s no refills”
Patient asks us to hold medication longer than 10 days
Patient wants to speak to the manager
“I got a message/call saying it was ready!”
"Is ____ working/here today"
Patient doesn’t know who/where their doctor is
“What time do you guys close for lunch/the day”
Patient stands in line just to ask where something is in store
“I get stuff here all of the time”
Patient doesn’t have insurance card on them but claims they have insurance
Patient wants a medical expense summary
Customer is on phone the whole time they are at being waited on
Customer wants to know if we have a C2 in stock without having a script with us
Patient wants to transfer (in or out)
Patient tries to fill a expired Rx
“I guess I’ll just die”
Patient wants us to call their doctor
Patient is mad because we have to call Dr to clarify an Rx
“I always have an issue/problem when I come here”
“This happens every month”
Patient doesn’t have a ID for a control substance
“I need my ____ color/shape pill”
Patient wants to pay cash for a control
Too soon to refill a medication but the patient is “out of meds “
Doctor sends over incorrect amount/day supply of medication
“It’s just a bottle/pack. How hard is it to put a label on it”
“My doctor said they sent it over”
“It was supposed to be done yesterday”
Patient gives you a coupon after you check them out
“Why do you need my ID”
Patient doesn’t know what the medication is/what’s it’s used for
Central fill sends us another stores medication
Patients the prescription a “subscription”
Patient wants us to tell them a price on an Rx when we don't have a script on file
Patient says something about there being no line
Patient comes to pick up an Rx that’s not filled right before we close
“Just fill everything that can be filled”
“You guys called me about something (they have no clue what it was about)”
"You guys called and said i needed something refilled"
Candle breaks
Patient doesn’t know the DOB for who they are picking up for
Patient complains about wait time
“They said they did the PA already”
On hold for more than 30 minutes
“I’m completely out (with no refills left)”
Customer hands you insurance after you check them out
Patient wants us to call the insurance
Patient calls and wants to know how much their medication s going to cost
Customer here to pick up Rx but it was RTS
Customer wants to return a medication
Issue with SPARK pickup
“My insurance hasn’t changed”
“Why doesn’t my insurance cover it”
Someone asks if we have tap to pay/apple pay
Patient pronounces a medication completely wrong
Patient walks up to pickup window that nobody is at
“Can you ring these couple items up for me”
“It didn’t cost this much last time”
Patients control (C2-C4) medication is out of stock
“I have a coupon”
Patient shows up after we are closed and asks if they can still get their medication
Customer hands you a non-pharmacy insurance card
Patient “lost” medication
Patient asks you to help find something that is OTC
Patient wants us to call for an override on their medication
Tells us they want a 90d supply when 30d is the only thing covered by insurance
