(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient “lost” medication
Patient wants us to tell them a price on an Rx when we don't have a script on file
“I’m calling to see if my Rx is ready”
Customer wants to know if we have a C2 in stock without having a script with us
Patient pronounces a medication completely wrong
"You guys called and said i needed something refilled"
Too soon to refill a medication but the patient is “out of meds “
Patient is mad because we have to call Dr to clarify an Rx
Doctor sends over incorrect amount/day supply of medication
Issue with SPARK pickup
“Can you give me some to hold me over”
Patient doesn’t know who/where their doctor is
“I guess I’ll just die”
“Do I have to wait in line again?”
“Can you ring these couple items up for me”
Patient stands in line just to ask where something is in store
You tell a customer that a medication is on backorder
Patient calls and wants to know how much their medication s going to cost
Customer wants to transfer a C2
Patient asks us to hold medication longer than 10 days
“They told me that it would be in today”
“They said they did the PA already”
Patient doesn’t know what the medication is/what’s it’s used for
Patient wants to pay cash for a control
“I’m completely out (with no refills left)”
Tells us they want a 90d supply when 30d is the only thing covered by insurance
Patient needs a medication TODAY!
Patient asks you to help find something that is OTC
Patient wants a medical expense summary
Customer hands you insurance after you check them out
“What do you mean there’s no refills”
Patient doesn’t have a ID for a control substance
“You didn’t ask for my ID last time”
“You guys are busy today aren’t you”
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
“Why doesn’t my insurance cover it”
Wants a control filled early
“My doctor said they sent it over”
“I just took my last one”
“I need my ____ color/shape pill”
Patient doesn’t have insurance card on them but claims they have insurance
“It didn’t cost this much last time”
Central fill sends us another stores medication
Patient wants to transfer (in or out)
Patient tries to fill a expired Rx
Patient shows up after we are closed and asks if they can still get their medication
"Is ____ working/here today"
Patient complains about wait time
“Why do you need my ID”
Customer is on phone the whole time they are at being waited on
Patient wants to speak to the manager
“What time do you guys close for lunch/the day”
“You guys called me about something (they have no clue what it was about)”
Candle breaks
“I’m going out of town/on vacation”
“Does Goodrx have a better price?”
“I didn’t know you guys closed at ___”
Patient doesn’t know the DOB for who they are picking up for
“Well how long is that going to take”
Patients the prescription a “subscription”
Patient only wants a specific brand/manufacture of drug
On hold for more than 30 minutes
“What is/why do I need a PA”
Patient wants us to call their doctor
“I always have an issue/problem when I come here”
“It was supposed to be done yesterday”
Patient says something about there being no line
“I have a coupon”
Patient comes to pick up an Rx that’s not filled right before we close
“Just fill everything that can be filled”
Patient wants to talk to the pharmacist
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
“I get stuff here all of the time”
Customer wants to return a medication
Patient wants us to call the insurance
“I got a message/call saying it was ready!”
“It’s just a bottle/pack. How hard is it to put a label on it”
Patient wants us to call for an override on their medication
“It’s in the fridge”
Customer here to pick up Rx but it was RTS
“My insurance hasn’t changed”
Patient gives you a coupon after you check them out
Patients control (C2-C4) medication is out of stock
Someone asks if we have tap to pay/apple pay
“This happens every month”
“I only paid $____ amount last time”
Customer hands you a non-pharmacy insurance card
Patient walks up to pickup window that nobody is at
