(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient shows up after we are closed and asks if they can still get their medication
Same patient calls back to back
“I’m calling to see if my Rx is ready”
Issue with SPARK pickup
You tell a customer that a medication is on backorder
Patient wants us to call their doctor
Patient is mad because we have to call Dr to clarify an Rx
On hold for more than 30 minutes
Patient wants to speak to the manager
Customer hands you a non-pharmacy insurance card
“I got a message/call saying it was ready!”
Patient calls and wants to know how much their medication s going to cost
“You didn’t ask for my ID last time”
Patient wants us to call the insurance
“Why do you need my ID”
“What is/why do I need a PA”
“I guess I’ll just die”
“It’s in the fridge”
Patient pronounces a medication completely wrong
“They said they did the PA already”
“My insurance hasn’t changed”
Patient needs a medication TODAY!
“Can you give me some to hold me over”
“Do I have to wait in line again?”
Customer is on phone the whole time they are at being waited on
Customer wants to return a medication
“Does Goodrx have a better price?”
Customer wants to know if we have a C2 in stock without having a script with us
“I only paid $____ amount last time”
“You guys called me about something (they have no clue what it was about)”
Patient gives you a coupon after you check them out
Patient only wants a specific brand/manufacture of drug
Patient says something about there being no line
"Is ____ working/here today"
“It’s just a bottle/pack. How hard is it to put a label on it”
Patient complains about wait time
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
Patient wants to transfer (in or out)
Patient doesn’t have insurance card on them but claims they have insurance
“It didn’t cost this much last time”
Patient doesn’t know the DOB for who they are picking up for
Patient doesn’t know who/where their doctor is
Patient doesn’t know what the medication is/what’s it’s used for
Doctor sends over incorrect amount/day supply of medication
Patient wants to talk to the pharmacist
“Why doesn’t my insurance cover it”
“I get stuff here all of the time”
Too soon to refill a medication but the patient is “out of meds “
“Just fill everything that can be filled”
“I need my ____ color/shape pill”
Customer hands you insurance after you check them out
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
“What time do you guys close for lunch/the day”
Patient walks up to pickup window that nobody is at
Patient comes to pick up an Rx that’s not filled right before we close
“My doctor said they sent it over”
“They told me that it would be in today”
Patient doesn’t have a ID for a control substance
Patient wants us to tell them a price on an Rx when we don't have a script on file
“I’m going out of town/on vacation”
“I just took my last one”
“I always have an issue/problem when I come here”
“I didn’t know you guys closed at ___”
“Well how long is that going to take”
“I’m completely out (with no refills left)”
Patient “lost” medication
“This happens every month”
Wants a control filled early
“What do you mean there’s no refills”
Patient wants to pay cash for a control
Patients the prescription a “subscription”
Someone asks if we have tap to pay/apple pay
Patient asks you to help find something that is OTC
Patient asks us to hold medication longer than 10 days
Central fill sends us another stores medication
“You guys are busy today aren’t you”
Patients control (C2-C4) medication is out of stock
“Can you ring these couple items up for me”
“I have a coupon”
Tells us they want a 90d supply when 30d is the only thing covered by insurance
Candle breaks
"You guys called and said i needed something refilled"
Patient wants a medical expense summary
“It was supposed to be done yesterday”
Customer here to pick up Rx but it was RTS
Customer wants to transfer a C2
Patient tries to fill a expired Rx
Patient wants us to call for an override on their medication
Patient stands in line just to ask where something is in store
