(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Do I have to wait in line again?”
Tells us they want a 90d supply when 30d is the only thing covered by insurance
Customer wants to know if we have a C2 in stock without having a script with us
Patient wants us to call the insurance
“I get stuff here all of the time”
“What time do you guys close for lunch/the day”
“I have a coupon”
Patient wants a medical expense summary
“What do you mean there’s no refills”
Patient gives you a coupon after you check them out
“My doctor said they sent it over”
Patient needs a medication TODAY!
Customer wants to return a medication
“You didn’t ask for my ID last time”
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
Patient wants us to tell them a price on an Rx when we don't have a script on file
Someone asks if we have tap to pay/apple pay
Patient “lost” medication
“They said they did the PA already”
Customer hands you insurance after you check them out
Patient asks us to hold medication longer than 10 days
“I’m going out of town/on vacation”
Patient doesn’t know who/where their doctor is
“What is/why do I need a PA”
Patient doesn’t know what the medication is/what’s it’s used for
Patient shows up after we are closed and asks if they can still get their medication
Doctor sends over incorrect amount/day supply of medication
"You guys called and said i needed something refilled"
Too soon to refill a medication but the patient is “out of meds “
“It’s in the fridge”
“Why doesn’t my insurance cover it”
Patients the prescription a “subscription”
Patient wants to talk to the pharmacist
“I only paid $____ amount last time”
“I just took my last one”
Patient stands in line just to ask where something is in store
Patient says something about there being no line
Patient wants us to call their doctor
Patient tries to fill a expired Rx
“It didn’t cost this much last time”
Patient calls and wants to know how much their medication s going to cost
Customer here to pick up Rx but it was RTS
“I always have an issue/problem when I come here”
Same patient calls back to back
“I got a message/call saying it was ready!”
Central fill sends us another stores medication
On hold for more than 30 minutes
Patient wants us to call for an override on their medication
"Is ____ working/here today"
Candle breaks
Patient is mad because we have to call Dr to clarify an Rx
“It’s just a bottle/pack. How hard is it to put a label on it”
Patient doesn’t know the DOB for who they are picking up for
“This happens every month”
Issue with SPARK pickup
Patient comes to pick up an Rx that’s not filled right before we close
Patient walks up to pickup window that nobody is at
Patient wants to transfer (in or out)
“I’m calling to see if my Rx is ready”
“Why do you need my ID”
Customer hands you a non-pharmacy insurance card
Customer is on phone the whole time they are at being waited on
“Can you give me some to hold me over”
Patient wants to pay cash for a control
“I guess I’ll just die”
Customer wants to transfer a C2
Patient pronounces a medication completely wrong
“It was supposed to be done yesterday”
Patients control (C2-C4) medication is out of stock
Patient doesn’t have a ID for a control substance
“You guys called me about something (they have no clue what it was about)”
“You guys are busy today aren’t you”
“They told me that it would be in today”
Patient wants to speak to the manager
Patient complains about wait time
“My insurance hasn’t changed”
“I’m completely out (with no refills left)”
Patient only wants a specific brand/manufacture of drug
“Does Goodrx have a better price?”
“I didn’t know you guys closed at ___”
Wants a control filled early
Patient asks you to help find something that is OTC
“I need my ____ color/shape pill”
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
Patient doesn’t have insurance card on them but claims they have insurance
You tell a customer that a medication is on backorder
