(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“You guys called me about something (they have no clue what it was about)”
“Well how long is that going to take”
Patient wants you to fill an OTC medication in the pharmacy because it’s “not the same thing”
Patient calls and wants to know how much their medication s going to cost
Patient says something about there being no line
“I only paid $____ amount last time”
“It’s in the fridge”
Candle breaks
“My doctor said they sent it over”
Patient needs a medication TODAY!
“They said they did the PA already”
“You guys are busy today aren’t you”
“I always have an issue/problem when I come here”
Patient wants to transfer (in or out)
Patient only wants a specific brand/manufacture of drug
Patient wants to speak to the manager
Patients control (C2-C4) medication is out of stock
Same patient calls back to back
“Can you give me some to hold me over”
Patient walks up to pickup window that nobody is at
Patient pronounces a medication completely wrong
Patient wants us to tell them a price on an Rx when we don't have a script on file
Customer here to pick up Rx but it was RTS
“What is/why do I need a PA”
Patient tries to fill a expired Rx
Wants a control filled early
“This happens every month”
Patient asks you to help find something that is OTC
Patient doesn’t know what the medication is/what’s it’s used for
Customer wants to know if we have a C2 in stock without having a script with us
“Why do you need my ID”
“Do I have to wait in line again?”
“What do you mean there’s no refills”
“It’s just a bottle/pack. How hard is it to put a label on it”
“I just took my last one”
Patient mentions another pharmacy (CVS, Walgreens, Wboro Apothecary, etc.)
Patient asks us to hold medication longer than 10 days
Patient shows up after we are closed and asks if they can still get their medication
“I’m calling to see if my Rx is ready”
Patient “lost” medication
Patient is mad because we have to call Dr to clarify an Rx
Patient doesn’t have insurance card on them but claims they have insurance
"You guys called and said i needed something refilled"
“I didn’t know you guys closed at ___”
“I get stuff here all of the time”
“My insurance hasn’t changed”
Patient wants us to call for an override on their medication
Patients the prescription a “subscription”
Central fill sends us another stores medication
Patient gives you a coupon after you check them out
“They told me that it would be in today”
“I’m completely out (with no refills left)”
Patient wants to talk to the pharmacist
Customer wants to return a medication
Issue with SPARK pickup
Doctor sends over incorrect amount/day supply of medication
Someone asks if we have tap to pay/apple pay
Patient wants us to call their doctor
“Can you ring these couple items up for me”
Patient wants to pay cash for a control
Patient doesn’t know who/where their doctor is
Patient doesn’t know the DOB for who they are picking up for
Too soon to refill a medication but the patient is “out of meds “
Customer hands you a non-pharmacy insurance card
On hold for more than 30 minutes
“It was supposed to be done yesterday”
“Why doesn’t my insurance cover it”
Patient wants us to call the insurance
“I got a message/call saying it was ready!”
Tells us they want a 90d supply when 30d is the only thing covered by insurance
Patient complains about wait time
"Is ____ working/here today"
Customer wants to transfer a C2
“I have a coupon”
You tell a customer that a medication is on backorder
“I guess I’ll just die”
“You didn’t ask for my ID last time”
Patient doesn’t have a ID for a control substance
“What time do you guys close for lunch/the day”
“I need my ____ color/shape pill”
Patient comes to pick up an Rx that’s not filled right before we close
“Does Goodrx have a better price?”
Patient wants a medical expense summary
“Just fill everything that can be filled”
Patient stands in line just to ask where something is in store
“I’m going out of town/on vacation”
Customer hands you insurance after you check them out
Customer is on phone the whole time they are at being waited on
