(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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100% Issue Resolution for the week
"Rave Review" (20+ words)
The customer says "Thank you!" in comments
Reached 2 Promoters
"Life-saver" mentioned in review
100% tNPS Week (Min. 8 surveys)
Customer mentions your name in a comment
Reached 7 Promoters
Customer used ALL CAPS in a promoter
Provided support to team member in Team Slack Channel
Trifecta: 88%+ tNPS, 30%+ SRR, 95%+ IR
40% Response Rate Day
Survey pitch with Feedback Button (must submit proof to be eligible)
Reached 9 Promoters
Customer used the word “Helpful” or "Easy"
Reached 11 Promoters
3 SER Transfers (Successful)
30% Response Rate for the week
0 Non-promoters for 3 days straight
Attend a meeting with a SER Champ
Average Expert Score 97+ for the week
Get a “shout out” from a SER Champ
Reached 5 Promoters
Customer used the word “Amazing” or "Knowledgeable"