Attend ameetingwith a SERChamp30%ResponseRate forthe week"RaveReview"(20+words)0 Non-promotersfor 3 daysstraightTrifecta:88%+ tNPS,30%+ SRR,95%+ IR100% tNPSWeek (Min.8 surveys)Customerused theword“Helpful” or"Easy"Customerused ALLCAPS in apromoterReached2PromotersCustomermentionsyour name ina commentReached11PromotersProvidedsupport toteam memberin Team SlackChannelThecustomersays "Thankyou!" incommentsReached9PromotersGet a“shout out”from a SERChamp40%ResponseRate DayReached5PromotersAverageExpertScore 97+for the weekReached7PromotersCustomer usedthe word“Amazing” or"Knowledgeable"3 SERTransfers(Successful)Survey pitchwith FeedbackButton (mustsubmit proof tobe eligible)100% IssueResolutionfor theweek"Life-saver"mentionedin reviewAttend ameetingwith a SERChamp30%ResponseRate forthe week"RaveReview"(20+words)0 Non-promotersfor 3 daysstraightTrifecta:88%+ tNPS,30%+ SRR,95%+ IR100% tNPSWeek (Min.8 surveys)Customerused theword“Helpful” or"Easy"Customerused ALLCAPS in apromoterReached2PromotersCustomermentionsyour name ina commentReached11PromotersProvidedsupport toteam memberin Team SlackChannelThecustomersays "Thankyou!" incommentsReached9PromotersGet a“shout out”from a SERChamp40%ResponseRate DayReached5PromotersAverageExpertScore 97+for the weekReached7PromotersCustomer usedthe word“Amazing” or"Knowledgeable"3 SERTransfers(Successful)Survey pitchwith FeedbackButton (mustsubmit proof tobe eligible)100% IssueResolutionfor theweek"Life-saver"mentionedin review

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Attend a meeting with a SER Champ
  2. 30% Response Rate for the week
  3. "Rave Review" (20+ words)
  4. 0 Non-promoters for 3 days straight
  5. Trifecta: 88%+ tNPS, 30%+ SRR, 95%+ IR
  6. 100% tNPS Week (Min. 8 surveys)
  7. Customer used the word “Helpful” or "Easy"
  8. Customer used ALL CAPS in a promoter
  9. Reached 2 Promoters
  10. Customer mentions your name in a comment
  11. Reached 11 Promoters
  12. Provided support to team member in Team Slack Channel
  13. The customer says "Thank you!" in comments
  14. Reached 9 Promoters
  15. Get a “shout out” from a SER Champ
  16. 40% Response Rate Day
  17. Reached 5 Promoters
  18. Average Expert Score 97+ for the week
  19. Reached 7 Promoters
  20. Customer used the word “Amazing” or "Knowledgeable"
  21. 3 SER Transfers (Successful)
  22. Survey pitch with Feedback Button (must submit proof to be eligible)
  23. 100% Issue Resolution for the week
  24. "Life-saver" mentioned in review