TeamMemberasking whenbenefits startHROpsticketResolved125+ticketsthis weekPayrollquestion froma WellNowTeamMember"I forgot tosubmit myhours forpayroll"Team Memberreplies toResolved emailinstead ofreopening ticketTicketsubmittedwithoutattachmentsmentionedTicket says"See Below"but nothingis belowTeamMemberasking aboutbenefits afterterminationTicketqueuebelow 100EEFilingticket"I needto getpaid"Ticket fromformerTeamMemberTicketqueueat 0-25PayrollpanicManagerreaching outfor TeamMember"Why areyou refusingto send myW-2?"The HRBotwouldn'tfile itAskingfor HRpolicyEscalatedticketTicketqueuebelow 50Benefitsticket"I have aquestion"with nodetailsDuplicateticketsubmitted"I haven'treceivedmy check"Noresponsefollowingoutreach"Why aretaxes notcoming outof mypaycheck?"Mymanagertold me tocontact HRResolved50+ticketstodayLOADticket"Can youhelp me?"Teams /EmailVoicemailticket withno context"Where doI find mypaystubs?"Callerdoesn'tknow EEIDFakenewsticketsTeamMemberasking whenbenefits startHROpsticketResolved125+ticketsthis weekPayrollquestion froma WellNowTeamMember"I forgot tosubmit myhours forpayroll"Team Memberreplies toResolved emailinstead ofreopening ticketTicketsubmittedwithoutattachmentsmentionedTicket says"See Below"but nothingis belowTeamMemberasking aboutbenefits afterterminationTicketqueuebelow 100EEFilingticket"I needto getpaid"Ticket fromformerTeamMemberTicketqueueat 0-25PayrollpanicManagerreaching outfor TeamMember"Why areyou refusingto send myW-2?"The HRBotwouldn'tfile itAskingfor HRpolicyEscalatedticketTicketqueuebelow 50Benefitsticket"I have aquestion"with nodetailsDuplicateticketsubmitted"I haven'treceivedmy check"Noresponsefollowingoutreach"Why aretaxes notcoming outof mypaycheck?"Mymanagertold me tocontact HRResolved50+ticketstodayLOADticket"Can youhelp me?"Teams /EmailVoicemailticket withno context"Where doI find mypaystubs?"Callerdoesn'tknow EEIDFakenewstickets

March Madness - TMC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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M
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M
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H
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R
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H
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R
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M
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C
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R
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A
  1. M-Team Member asking when benefits start
  2. A-HR Ops ticket
  3. C-Resolved 125+ tickets this week
  4. H-Payroll question from a WellNow Team Member
  5. A-"I forgot to submit my hours for payroll"
  6. R-Team Member replies to Resolved email instead of reopening ticket
  7. H-Ticket submitted without attachments mentioned
  8. M-Ticket says "See Below" but nothing is below
  9. A-Team Member asking about benefits after termination
  10. M-Ticket queue below 100
  11. H-EE Filing ticket
  12. H-"I need to get paid"
  13. R-Ticket from former Team Member
  14. R-Ticket queue at 0-25
  15. H-Payroll panic
  16. A-Manager reaching out for Team Member
  17. R-"Why are you refusing to send my W-2?"
  18. M-The HR Bot wouldn't file it
  19. C-Asking for HR policy
  20. C-Escalated ticket
  21. H-Ticket queue below 50
  22. M-Benefits ticket
  23. R-"I have a question" with no details
  24. R-Duplicate ticket submitted
  25. C-"I haven't received my check"
  26. M-No response following outreach
  27. R-"Why are taxes not coming out of my paycheck?"
  28. C-My manager told me to contact HR
  29. A-Resolved 50+ tickets today
  30. C-LOAD ticket
  31. M-"Can you help me?" Teams / Email
  32. C-Voicemail ticket with no context
  33. H-"Where do I find my paystubs?"
  34. A-Caller doesn't know EE ID
  35. A-Fake news tickets