Team Memberreplies toResolved emailinstead ofreopening ticket"I have aquestion"with nodetailsThe HRBotwouldn'tfile it"Why aretaxes notcoming outof mypaycheck?"Resolved125+ticketsthis weekTicketqueueat 0-25Askingfor HRpolicyTicket fromformerTeamMemberTeamMemberasking aboutbenefits afterterminationManagerreaching outfor TeamMember"I haven'treceivedmy check""Why areyou refusingto send myW-2?""Can youhelp me?"Teams /EmailMymanagertold me tocontact HRFakenewsticketsCallerdoesn'tknow EEID"Where doI find mypaystubs?""I needto getpaid"DuplicateticketsubmittedTicketsubmittedwithoutattachmentsmentionedVoicemailticket withno contextHROpsticketLOADticketBenefitsticketEEFilingticket"I forgot tosubmit myhours forpayroll"Payrollquestion froma WellNowTeamMemberPayrollpanicTeamMemberasking whenbenefits startNoresponsefollowingoutreachTicket says"See Below"but nothingis belowEscalatedticketTicketqueuebelow 100Resolved50+ticketstodayTicketqueuebelow 50Team Memberreplies toResolved emailinstead ofreopening ticket"I have aquestion"with nodetailsThe HRBotwouldn'tfile it"Why aretaxes notcoming outof mypaycheck?"Resolved125+ticketsthis weekTicketqueueat 0-25Askingfor HRpolicyTicket fromformerTeamMemberTeamMemberasking aboutbenefits afterterminationManagerreaching outfor TeamMember"I haven'treceivedmy check""Why areyou refusingto send myW-2?""Can youhelp me?"Teams /EmailMymanagertold me tocontact HRFakenewsticketsCallerdoesn'tknow EEID"Where doI find mypaystubs?""I needto getpaid"DuplicateticketsubmittedTicketsubmittedwithoutattachmentsmentionedVoicemailticket withno contextHROpsticketLOADticketBenefitsticketEEFilingticket"I forgot tosubmit myhours forpayroll"Payrollquestion froma WellNowTeamMemberPayrollpanicTeamMemberasking whenbenefits startNoresponsefollowingoutreachTicket says"See Below"but nothingis belowEscalatedticketTicketqueuebelow 100Resolved50+ticketstodayTicketqueuebelow 50

March Madness - TMC Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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R
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R
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R
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C
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C
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R
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A
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A
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C
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R
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M
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C
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A
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A
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H
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H
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R
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H
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C
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A
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C
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M
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H
  1. R-Team Member replies to Resolved email instead of reopening ticket
  2. R-"I have a question" with no details
  3. M-The HR Bot wouldn't file it
  4. R-"Why are taxes not coming out of my paycheck?"
  5. C-Resolved 125+ tickets this week
  6. R-Ticket queue at 0-25
  7. C-Asking for HR policy
  8. R-Ticket from former Team Member
  9. A-Team Member asking about benefits after termination
  10. A-Manager reaching out for Team Member
  11. C-"I haven't received my check"
  12. R-"Why are you refusing to send my W-2?"
  13. M-"Can you help me?" Teams / Email
  14. C-My manager told me to contact HR
  15. A-Fake news tickets
  16. A-Caller doesn't know EE ID
  17. H-"Where do I find my paystubs?"
  18. H-"I need to get paid"
  19. R-Duplicate ticket submitted
  20. H-Ticket submitted without attachments mentioned
  21. C-Voicemail ticket with no context
  22. A-HR Ops ticket
  23. C-LOAD ticket
  24. M-Benefits ticket
  25. H-EE Filing ticket
  26. A-"I forgot to submit my hours for payroll"
  27. H-Payroll question from a WellNow Team Member
  28. H-Payroll panic
  29. M-Team Member asking when benefits start
  30. M-No response following outreach
  31. M-Ticket says "See Below" but nothing is below
  32. C-Escalated ticket
  33. M-Ticket queue below 100
  34. A-Resolved 50+ tickets today
  35. H-Ticket queue below 50