(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Put a customer
Worked oldest first on Ink
Call a customer from Ink
Warm transferred a customer
Personal touch- use your name and the customer's name on a call
Replace "I can't" or "I'll try" with "I will take ownership of this for you."
Set reminders for follow ups: workflows, refunds, customer promises, meter photos
Resolved an issue using wiki, slack, help centre or team
Raised a valid complaint rather than asking to raise
