Asks acuriosity-drivenfollow-upquestionInforms theassociatethat the callis beingrecordedNotices abehavioraltrendIdentifies callpurpose/agendaConfirms allcontactinformationis up to dateValidatesa student’sor peer’sfeelingsSchedulesfollow upsEncouragesthe speakerto elaborateUses awarmtoneSharesinsights in asupportivemannerHave aconversationwith theAssociateregarding theFAFSARecognizespotentialchallengesearlyProvides accurateinfo regardingLBU's programeligibility, offerings,and any neededaction stepsAvoidsinterruptingStatesnameand roleLabelsemotion (“Itsounds likeyou’refeeling…”)Explores the“why” behinda behavior orfeelingAvoidsrobotic orscriptedlanguageUses namesand personalreferences tocreateconnectionShowspatience evenwhen speakerhesitates orstrugglesExhibitsradicalcandor withtheassociateBalancesencouragementwithconstructivefeedbackPauses toallow thespeakerto finishParaphrasesor reflectsback whatwas saidAsks acuriosity-drivenfollow-upquestionInforms theassociatethat the callis beingrecordedNotices abehavioraltrendIdentifies callpurpose/agendaConfirms allcontactinformationis up to dateValidatesa student’sor peer’sfeelingsSchedulesfollow upsEncouragesthe speakerto elaborateUses awarmtoneSharesinsights in asupportivemannerHave aconversationwith theAssociateregarding theFAFSARecognizespotentialchallengesearlyProvides accurateinfo regardingLBU's programeligibility, offerings,and any neededaction stepsAvoidsinterruptingStatesnameand roleLabelsemotion (“Itsounds likeyou’refeeling…”)Explores the“why” behinda behavior orfeelingAvoidsrobotic orscriptedlanguageUses namesand personalreferences tocreateconnectionShowspatience evenwhen speakerhesitates orstrugglesExhibitsradicalcandor withtheassociateBalancesencouragementwithconstructivefeedbackPauses toallow thespeakerto finishParaphrasesor reflectsback whatwas said

SPOT THE BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks a curiosity-driven follow-up question
  2. Informs the associate that the call is being recorded
  3. Notices a behavioral trend
  4. Identifies call purpose/agenda
  5. Confirms all contact information is up to date
  6. Validates a student’s or peer’s feelings
  7. Schedules follow ups
  8. Encourages the speaker to elaborate
  9. Uses a warm tone
  10. Shares insights in a supportive manner
  11. Have a conversation with the Associate regarding the FAFSA
  12. Recognizes potential challenges early
  13. Provides accurate info regarding LBU's program eligibility, offerings, and any needed action steps
  14. Avoids interrupting
  15. States name and role
  16. Labels emotion (“It sounds like you’re feeling…”)
  17. Explores the “why” behind a behavior or feeling
  18. Avoids robotic or scripted language
  19. Uses names and personal references to create connection
  20. Shows patience even when speaker hesitates or struggles
  21. Exhibits radical candor with the associate
  22. Balances encouragement with constructive feedback
  23. Pauses to allow the speaker to finish
  24. Paraphrases or reflects back what was said