Identify aprocess wherewe are enteringinfo more thanonceTeach anappraisersomethingnewIdentify abottleneck in acurrent processand propose analternateapproachPrevent anappraiserfromcancelling anorderComplete atask that isoutside ofyour assignedtasksHandlea VAorderCompleteaUWM/DBsweepIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Use metricsto give anappraiserrecognitionWork with anappraiser togo abovetheircapacityCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Identify aredundantstep in yourworkflowDe-escalate acustomersituationPropose asolution toan ongoingproblemUse metricsto coach ordirect anappraiserCoach anappraiser ona missedcompliancemetricSecure adue dateextensionProvidespecific andtimelyrecognitionto a peerShare animprovementidea for oneof our toolsIdentify anarea forautomationin yourworkflowAccept anorder on anappraiser'sbehalfIdentify andpropose asolution for anarea that causesconfusion forclientsWorkcrossfuntionallyto solve anappraiser issueDeterminetrip eligibilityfor acancelledorderIdentify aprocess wherewe are enteringinfo more thanonceTeach anappraisersomethingnewIdentify abottleneck in acurrent processand propose analternateapproachPrevent anappraiserfromcancelling anorderComplete atask that isoutside ofyour assignedtasksHandlea VAorderCompleteaUWM/DBsweepIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Use metricsto give anappraiserrecognitionWork with anappraiser togo abovetheircapacityCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Identify aredundantstep in yourworkflowDe-escalate acustomersituationPropose asolution toan ongoingproblemUse metricsto coach ordirect anappraiserCoach anappraiser ona missedcompliancemetricSecure adue dateextensionProvidespecific andtimelyrecognitionto a peerShare animprovementidea for oneof our toolsIdentify anarea forautomationin yourworkflowAccept anorder on anappraiser'sbehalfIdentify andpropose asolution for anarea that causesconfusion forclientsWorkcrossfuntionallyto solve anappraiser issueDeterminetrip eligibilityfor acancelledorder

Operations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a process where we are entering info more than once
  2. Teach an appraiser something new
  3. Identify a bottleneck in a current process and propose an alternate approach
  4. Prevent an appraiser from cancelling an order
  5. Complete a task that is outside of your assigned tasks
  6. Handle a VA order
  7. Complete a UWM/DB sweep
  8. Identify a current process that carries risk (missing SLA, compliance, etc)
  9. Use metrics to give an appraiser recognition
  10. Work with an appraiser to go above their capacity
  11. Create guidelines for a reoccurring scenario (rush fees, minimum fees, etc)
  12. Identify a redundant step in your workflow
  13. De-escalate a customer situation
  14. Propose a solution to an ongoing problem
  15. Use metrics to coach or direct an appraiser
  16. Coach an appraiser on a missed compliance metric
  17. Secure a due date extension
  18. Provide specific and timely recognition to a peer
  19. Share an improvement idea for one of our tools
  20. Identify an area for automation in your workflow
  21. Accept an order on an appraiser's behalf
  22. Identify and propose a solution for an area that causes confusion for clients
  23. Work crossfuntionally to solve an appraiser issue
  24. Determine trip eligibility for a cancelled order