Coach anappraiser ona missedcompliancemetricTeach anappraisersomethingnewDeterminetrip eligibilityfor acancelledorderComplete atask that isoutside ofyour assignedtasksIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Providespecific andtimelyrecognitionto a peerHandlea VAorderUse metricsto coach ordirect anappraiserIdentify andpropose asolution for anarea that causesconfusion forclientsWorkcrossfuntionallyto solve anappraiser issueSecure adue dateextensionAccept anorder on anappraiser'sbehalfCompleteaUWM/DBsweepPrevent anappraiserfromcancelling anorderPropose asolution toan ongoingproblemIdentify anarea forautomationin yourworkflowIdentify abottleneck in acurrent processand propose analternateapproachWork with anappraiser togo abovetheircapacityCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Use metricsto give anappraiserrecognitionIdentify aprocess wherewe are enteringinfo more thanonceShare animprovementidea for oneof our toolsDe-escalate acustomersituationIdentify aredundantstep in yourworkflowCoach anappraiser ona missedcompliancemetricTeach anappraisersomethingnewDeterminetrip eligibilityfor acancelledorderComplete atask that isoutside ofyour assignedtasksIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Providespecific andtimelyrecognitionto a peerHandlea VAorderUse metricsto coach ordirect anappraiserIdentify andpropose asolution for anarea that causesconfusion forclientsWorkcrossfuntionallyto solve anappraiser issueSecure adue dateextensionAccept anorder on anappraiser'sbehalfCompleteaUWM/DBsweepPrevent anappraiserfromcancelling anorderPropose asolution toan ongoingproblemIdentify anarea forautomationin yourworkflowIdentify abottleneck in acurrent processand propose analternateapproachWork with anappraiser togo abovetheircapacityCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Use metricsto give anappraiserrecognitionIdentify aprocess wherewe are enteringinfo more thanonceShare animprovementidea for oneof our toolsDe-escalate acustomersituationIdentify aredundantstep in yourworkflow

Operations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coach an appraiser on a missed compliance metric
  2. Teach an appraiser something new
  3. Determine trip eligibility for a cancelled order
  4. Complete a task that is outside of your assigned tasks
  5. Identify a current process that carries risk (missing SLA, compliance, etc)
  6. Provide specific and timely recognition to a peer
  7. Handle a VA order
  8. Use metrics to coach or direct an appraiser
  9. Identify and propose a solution for an area that causes confusion for clients
  10. Work crossfuntionally to solve an appraiser issue
  11. Secure a due date extension
  12. Accept an order on an appraiser's behalf
  13. Complete a UWM/DB sweep
  14. Prevent an appraiser from cancelling an order
  15. Propose a solution to an ongoing problem
  16. Identify an area for automation in your workflow
  17. Identify a bottleneck in a current process and propose an alternate approach
  18. Work with an appraiser to go above their capacity
  19. Create guidelines for a reoccurring scenario (rush fees, minimum fees, etc)
  20. Use metrics to give an appraiser recognition
  21. Identify a process where we are entering info more than once
  22. Share an improvement idea for one of our tools
  23. De-escalate a customer situation
  24. Identify a redundant step in your workflow