Identify aredundantstep in yourworkflowIdentify andpropose asolution for anarea that causesconfusion forclientsProvidespecific andtimelyrecognitionto a peerCompleteaUWM/DBsweepUse metricsto coach ordirect anappraiserShare animprovementidea for oneof our toolsHandlea VAorderDe-escalate acustomersituationWork with anappraiser togo abovetheircapacityDeterminetrip eligibilityfor acancelledorderAccept anorder on anappraiser'sbehalfIdentify abottleneck in acurrent processand propose analternateapproachCoach anappraiser ona missedcompliancemetricSecure adue dateextensionPropose asolution toan ongoingproblemIdentify anarea forautomationin yourworkflowIdentify aprocess wherewe are enteringinfo more thanonceTeach anappraisersomethingnewComplete atask that isoutside ofyour assignedtasksWorkcrossfuntionallyto solve anappraiser issueUse metricsto give anappraiserrecognitionCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Prevent anappraiserfromcancelling anorderIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Identify aredundantstep in yourworkflowIdentify andpropose asolution for anarea that causesconfusion forclientsProvidespecific andtimelyrecognitionto a peerCompleteaUWM/DBsweepUse metricsto coach ordirect anappraiserShare animprovementidea for oneof our toolsHandlea VAorderDe-escalate acustomersituationWork with anappraiser togo abovetheircapacityDeterminetrip eligibilityfor acancelledorderAccept anorder on anappraiser'sbehalfIdentify abottleneck in acurrent processand propose analternateapproachCoach anappraiser ona missedcompliancemetricSecure adue dateextensionPropose asolution toan ongoingproblemIdentify anarea forautomationin yourworkflowIdentify aprocess wherewe are enteringinfo more thanonceTeach anappraisersomethingnewComplete atask that isoutside ofyour assignedtasksWorkcrossfuntionallyto solve anappraiser issueUse metricsto give anappraiserrecognitionCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Prevent anappraiserfromcancelling anorderIdentify acurrent processthat carries risk(missing SLA,compliance,etc)

Operations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a redundant step in your workflow
  2. Identify and propose a solution for an area that causes confusion for clients
  3. Provide specific and timely recognition to a peer
  4. Complete a UWM/DB sweep
  5. Use metrics to coach or direct an appraiser
  6. Share an improvement idea for one of our tools
  7. Handle a VA order
  8. De-escalate a customer situation
  9. Work with an appraiser to go above their capacity
  10. Determine trip eligibility for a cancelled order
  11. Accept an order on an appraiser's behalf
  12. Identify a bottleneck in a current process and propose an alternate approach
  13. Coach an appraiser on a missed compliance metric
  14. Secure a due date extension
  15. Propose a solution to an ongoing problem
  16. Identify an area for automation in your workflow
  17. Identify a process where we are entering info more than once
  18. Teach an appraiser something new
  19. Complete a task that is outside of your assigned tasks
  20. Work crossfuntionally to solve an appraiser issue
  21. Use metrics to give an appraiser recognition
  22. Create guidelines for a reoccurring scenario (rush fees, minimum fees, etc)
  23. Prevent an appraiser from cancelling an order
  24. Identify a current process that carries risk (missing SLA, compliance, etc)