CompleteaUWM/DBsweepAccept anorder on anappraiser'sbehalfIdentify abottleneck in acurrent processand propose analternateapproachWorkcrossfuntionallyto solve anappraiser issueDe-escalate acustomersituationWork with anappraiser togo abovetheircapacityIdentify andpropose asolution for anarea that causesconfusion forclientsIdentify aredundantstep in yourworkflowDeterminetrip eligibilityfor acancelledorderTeach anappraisersomethingnewCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Propose asolution toan ongoingproblemUse metricsto coach ordirect anappraiserPrevent anappraiserfromcancelling anorderCoach anappraiser ona missedcompliancemetricShare animprovementidea for oneof our toolsHandlea VAorderUse metricsto give anappraiserrecognitionIdentify anarea forautomationin yourworkflowProvidespecific andtimelyrecognitionto a peerSecure adue dateextensionIdentify aprocess wherewe are enteringinfo more thanonceIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Complete atask that isoutside ofyour assignedtasksCompleteaUWM/DBsweepAccept anorder on anappraiser'sbehalfIdentify abottleneck in acurrent processand propose analternateapproachWorkcrossfuntionallyto solve anappraiser issueDe-escalate acustomersituationWork with anappraiser togo abovetheircapacityIdentify andpropose asolution for anarea that causesconfusion forclientsIdentify aredundantstep in yourworkflowDeterminetrip eligibilityfor acancelledorderTeach anappraisersomethingnewCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Propose asolution toan ongoingproblemUse metricsto coach ordirect anappraiserPrevent anappraiserfromcancelling anorderCoach anappraiser ona missedcompliancemetricShare animprovementidea for oneof our toolsHandlea VAorderUse metricsto give anappraiserrecognitionIdentify anarea forautomationin yourworkflowProvidespecific andtimelyrecognitionto a peerSecure adue dateextensionIdentify aprocess wherewe are enteringinfo more thanonceIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Complete atask that isoutside ofyour assignedtasks

Operations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a UWM/DB sweep
  2. Accept an order on an appraiser's behalf
  3. Identify a bottleneck in a current process and propose an alternate approach
  4. Work crossfuntionally to solve an appraiser issue
  5. De-escalate a customer situation
  6. Work with an appraiser to go above their capacity
  7. Identify and propose a solution for an area that causes confusion for clients
  8. Identify a redundant step in your workflow
  9. Determine trip eligibility for a cancelled order
  10. Teach an appraiser something new
  11. Create guidelines for a reoccurring scenario (rush fees, minimum fees, etc)
  12. Propose a solution to an ongoing problem
  13. Use metrics to coach or direct an appraiser
  14. Prevent an appraiser from cancelling an order
  15. Coach an appraiser on a missed compliance metric
  16. Share an improvement idea for one of our tools
  17. Handle a VA order
  18. Use metrics to give an appraiser recognition
  19. Identify an area for automation in your workflow
  20. Provide specific and timely recognition to a peer
  21. Secure a due date extension
  22. Identify a process where we are entering info more than once
  23. Identify a current process that carries risk (missing SLA, compliance, etc)
  24. Complete a task that is outside of your assigned tasks