Identify aprocess wherewe are enteringinfo more thanonceUse metricsto give anappraiserrecognitionCompleteaUWM/DBsweepWork with anappraiser togo abovetheircapacityIdentify abottleneck in acurrent processand propose analternateapproachDe-escalate acustomersituationPrevent anappraiserfromcancelling anorderHandlea VAorderCoach anappraiser ona missedcompliancemetricProvidespecific andtimelyrecognitionto a peerUse metricsto coach ordirect anappraiserTeach anappraisersomethingnewIdentify andpropose asolution for anarea that causesconfusion forclientsAccept anorder on anappraiser'sbehalfComplete atask that isoutside ofyour assignedtasksIdentify anarea forautomationin yourworkflowCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Secure adue dateextensionWorkcrossfuntionallyto solve anappraiser issueShare animprovementidea for oneof our toolsIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Determinetrip eligibilityfor acancelledorderPropose asolution toan ongoingproblemIdentify aredundantstep in yourworkflowIdentify aprocess wherewe are enteringinfo more thanonceUse metricsto give anappraiserrecognitionCompleteaUWM/DBsweepWork with anappraiser togo abovetheircapacityIdentify abottleneck in acurrent processand propose analternateapproachDe-escalate acustomersituationPrevent anappraiserfromcancelling anorderHandlea VAorderCoach anappraiser ona missedcompliancemetricProvidespecific andtimelyrecognitionto a peerUse metricsto coach ordirect anappraiserTeach anappraisersomethingnewIdentify andpropose asolution for anarea that causesconfusion forclientsAccept anorder on anappraiser'sbehalfComplete atask that isoutside ofyour assignedtasksIdentify anarea forautomationin yourworkflowCreateguidelines for areoccurringscenario (rushfees, minimumfees, etc)Secure adue dateextensionWorkcrossfuntionallyto solve anappraiser issueShare animprovementidea for oneof our toolsIdentify acurrent processthat carries risk(missing SLA,compliance,etc)Determinetrip eligibilityfor acancelledorderPropose asolution toan ongoingproblemIdentify aredundantstep in yourworkflow

Operations Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify a process where we are entering info more than once
  2. Use metrics to give an appraiser recognition
  3. Complete a UWM/DB sweep
  4. Work with an appraiser to go above their capacity
  5. Identify a bottleneck in a current process and propose an alternate approach
  6. De-escalate a customer situation
  7. Prevent an appraiser from cancelling an order
  8. Handle a VA order
  9. Coach an appraiser on a missed compliance metric
  10. Provide specific and timely recognition to a peer
  11. Use metrics to coach or direct an appraiser
  12. Teach an appraiser something new
  13. Identify and propose a solution for an area that causes confusion for clients
  14. Accept an order on an appraiser's behalf
  15. Complete a task that is outside of your assigned tasks
  16. Identify an area for automation in your workflow
  17. Create guidelines for a reoccurring scenario (rush fees, minimum fees, etc)
  18. Secure a due date extension
  19. Work crossfuntionally to solve an appraiser issue
  20. Share an improvement idea for one of our tools
  21. Identify a current process that carries risk (missing SLA, compliance, etc)
  22. Determine trip eligibility for a cancelled order
  23. Propose a solution to an ongoing problem
  24. Identify a redundant step in your workflow