If you haveconcerns aboutyour balance,we can discussways to helpThank youforcontacting uswith yourrequestI wouldhappy totake a look atyourstatementsWe appreciatethat you've hadthis Chase cardfor (howevermany) years... I would behappy tohelp youtodayI'm sorry tohear thatyou're card isnot workingI'll checkinto thisright awayThank you fortheopportunity tohelp resolvethis issueI would behappy toanswer anyquestions aboutour cardsWe apologizeand assure youwe have takenthe steps tocorrect the errorI'm sorryyour cardwas stolen,are you ok?IunderstandyourconcernI understandyour concernwith the latefeeWe appreciateyour businessand will behappy to helpThat's agreatquestionI understandhow thiscould befrustratingThank you fortelling us thecircumstancesof your missedpaymentThank youforchoosingChase!Congratulationson beingapproved forthe new cardWhat you'resayingmakesperfectsenseI would behappy to helpyou with apaymenttodayThank youfor beingourcustomerWe arehere tohelp youWe are sorryfor theinconvenience.If you haveconcerns aboutyour balance,we can discussways to helpThank youforcontacting uswith yourrequestI wouldhappy totake a look atyourstatementsWe appreciatethat you've hadthis Chase cardfor (howevermany) years...I would behappy tohelp youtodayI'm sorry tohear thatyou're card isnot workingI'll checkinto thisright awayThank you fortheopportunity tohelp resolvethis issueI would behappy toanswer anyquestions aboutour cardsWe apologizeand assure youwe have takenthe steps tocorrect the errorI'm sorryyour cardwas stolen,are you ok?IunderstandyourconcernI understandyour concernwith the latefeeWe appreciateyour businessand will behappy to helpThat's agreatquestionI understandhow thiscould befrustratingThank you fortelling us thecircumstancesof your missedpaymentThank youforchoosingChase!Congratulationson beingapproved forthe new cardWhat you'resayingmakesperfectsenseI would behappy to helpyou with apaymenttodayThank youfor beingourcustomerWe arehere tohelp youWe are sorryfor theinconvenience.

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If you have concerns about your balance, we can discuss ways to help
  2. Thank you for contacting us with your request
  3. I would happy to take a look at your statements
  4. We appreciate that you've had this Chase card for (however many) years...
  5. I would be happy to help you today
  6. I'm sorry to hear that you're card is not working
  7. I'll check into this right away
  8. Thank you for the opportunity to help resolve this issue
  9. I would be happy to answer any questions about our cards
  10. We apologize and assure you we have taken the steps to correct the error
  11. I'm sorry your card was stolen, are you ok?
  12. I understand your concern
  13. I understand your concern with the late fee
  14. We appreciate your business and will be happy to help
  15. That's a great question
  16. I understand how this could be frustrating
  17. Thank you for telling us the circumstances of your missed payment
  18. Thank you for choosing Chase!
  19. Congratulations on being approved for the new card
  20. What you're saying makes perfect sense
  21. I would be happy to help you with a payment today
  22. Thank you for being our customer
  23. We are here to help you
  24. We are sorry for the inconvenience.