We apologizeand assure youwe have takenthe steps tocorrect the errorWe are sorryfor theinconvenience.Thank you fortheopportunity tohelp resolvethis issueI'll checkinto thisright awayI understandhow thiscould befrustratingThat's agreatquestionI understandyour concernwith the latefeeWe appreciateyour businessand will behappy to helpIf you haveconcerns aboutyour balance,we can discussways to helpI'm sorry tohear thatyou're card isnot workingI would behappy to helpyou with apaymenttodayI wouldhappy totake a look atyourstatementsWe arehere tohelp youI would behappy toanswer anyquestions aboutour cards Congratulationson beingapproved forthe new cardThank youforcontacting uswith yourrequestWe appreciatethat you've hadthis Chase cardfor (howevermany) years...What you'resayingmakesperfectsenseIunderstandyourconcernI would behappy tohelp youtodayThank you fortelling us thecircumstancesof your missedpaymentThank youfor beingourcustomerThank youforchoosingChase!I'm sorryyour cardwas stolen,are you ok?We apologizeand assure youwe have takenthe steps tocorrect the errorWe are sorryfor theinconvenience.Thank you fortheopportunity tohelp resolvethis issueI'll checkinto thisright awayI understandhow thiscould befrustratingThat's agreatquestionI understandyour concernwith the latefeeWe appreciateyour businessand will behappy to helpIf you haveconcerns aboutyour balance,we can discussways to helpI'm sorry tohear thatyou're card isnot workingI would behappy to helpyou with apaymenttodayI wouldhappy totake a look atyourstatementsWe arehere tohelp youI would behappy toanswer anyquestions aboutour cardsCongratulationson beingapproved forthe new cardThank youforcontacting uswith yourrequestWe appreciatethat you've hadthis Chase cardfor (howevermany) years...What you'resayingmakesperfectsenseIunderstandyourconcernI would behappy tohelp youtodayThank you fortelling us thecircumstancesof your missedpaymentThank youfor beingourcustomerThank youforchoosingChase!I'm sorryyour cardwas stolen,are you ok?

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We apologize and assure you we have taken the steps to correct the error
  2. We are sorry for the inconvenience.
  3. Thank you for the opportunity to help resolve this issue
  4. I'll check into this right away
  5. I understand how this could be frustrating
  6. That's a great question
  7. I understand your concern with the late fee
  8. We appreciate your business and will be happy to help
  9. If you have concerns about your balance, we can discuss ways to help
  10. I'm sorry to hear that you're card is not working
  11. I would be happy to help you with a payment today
  12. I would happy to take a look at your statements
  13. We are here to help you
  14. I would be happy to answer any questions about our cards
  15. Congratulations on being approved for the new card
  16. Thank you for contacting us with your request
  17. We appreciate that you've had this Chase card for (however many) years...
  18. What you're saying makes perfect sense
  19. I understand your concern
  20. I would be happy to help you today
  21. Thank you for telling us the circumstances of your missed payment
  22. Thank you for being our customer
  23. Thank you for choosing Chase!
  24. I'm sorry your card was stolen, are you ok?