We arehere tohelp youI understandyour concernwith the latefee Congratulationson beingapproved forthe new cardThank youforcontacting uswith yourrequestWe appreciateyour businessand will behappy to helpWhat you'resayingmakesperfectsenseThat's agreatquestionThank you fortelling us thecircumstancesof your missedpaymentIunderstandyourconcernI wouldhappy totake a look atyourstatementsI would behappy tohelp youtodayWe appreciatethat you've hadthis Chase cardfor (howevermany) years...We are sorryfor theinconvenience.If you haveconcerns aboutyour balance,we can discussways to helpI'll checkinto thisright awayI understandhow thiscould befrustratingThank you fortheopportunity tohelp resolvethis issueWe apologizeand assure youwe have takenthe steps tocorrect the errorThank youforchoosingChase!I would behappy to helpyou with apaymenttodayThank youfor beingourcustomerI'm sorry tohear thatyou're card isnot workingI'm sorryyour cardwas stolen,are you ok?I would behappy toanswer anyquestions aboutour cardsWe arehere tohelp youI understandyour concernwith the latefeeCongratulationson beingapproved forthe new cardThank youforcontacting uswith yourrequestWe appreciateyour businessand will behappy to helpWhat you'resayingmakesperfectsenseThat's agreatquestionThank you fortelling us thecircumstancesof your missedpaymentIunderstandyourconcernI wouldhappy totake a look atyourstatementsI would behappy tohelp youtodayWe appreciatethat you've hadthis Chase cardfor (howevermany) years...We are sorryfor theinconvenience.If you haveconcerns aboutyour balance,we can discussways to helpI'll checkinto thisright awayI understandhow thiscould befrustratingThank you fortheopportunity tohelp resolvethis issueWe apologizeand assure youwe have takenthe steps tocorrect the errorThank youforchoosingChase!I would behappy to helpyou with apaymenttodayThank youfor beingourcustomerI'm sorry tohear thatyou're card isnot workingI'm sorryyour cardwas stolen,are you ok?I would behappy toanswer anyquestions aboutour cards

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are here to help you
  2. I understand your concern with the late fee
  3. Congratulations on being approved for the new card
  4. Thank you for contacting us with your request
  5. We appreciate your business and will be happy to help
  6. What you're saying makes perfect sense
  7. That's a great question
  8. Thank you for telling us the circumstances of your missed payment
  9. I understand your concern
  10. I would happy to take a look at your statements
  11. I would be happy to help you today
  12. We appreciate that you've had this Chase card for (however many) years...
  13. We are sorry for the inconvenience.
  14. If you have concerns about your balance, we can discuss ways to help
  15. I'll check into this right away
  16. I understand how this could be frustrating
  17. Thank you for the opportunity to help resolve this issue
  18. We apologize and assure you we have taken the steps to correct the error
  19. Thank you for choosing Chase!
  20. I would be happy to help you with a payment today
  21. Thank you for being our customer
  22. I'm sorry to hear that you're card is not working
  23. I'm sorry your card was stolen, are you ok?
  24. I would be happy to answer any questions about our cards