Thank youfor beingourcustomerWe apologizeand assure youwe have takenthe steps tocorrect the errorThank you fortelling us thecircumstancesof your missedpaymentThat's agreatquestionI understandyour concernwith the latefee I would behappy tohelp youtodayWe are sorryfor theinconvenience.If you haveconcerns aboutyour balance,we can discussways to helpI understandhow thiscould befrustratingI wouldhappy totake a look atyourstatementsWe appreciatethat you've hadthis Chase cardfor (howevermany) years...Thank youforchoosingChase!IunderstandyourconcernThank youforcontacting uswith yourrequestI would behappy to helpyou with apaymenttodayI'm sorryyour cardwas stolen,are you ok?Thank you fortheopportunity tohelp resolvethis issueI would behappy toanswer anyquestions aboutour cardsWe appreciateyour businessand will behappy to helpWe arehere tohelp youI'm sorry tohear thatyou're card isnot workingCongratulationson beingapproved forthe new cardI'll checkinto thisright awayWhat you'resayingmakesperfectsenseThank youfor beingourcustomerWe apologizeand assure youwe have takenthe steps tocorrect the errorThank you fortelling us thecircumstancesof your missedpaymentThat's agreatquestionI understandyour concernwith the latefeeI would behappy tohelp youtodayWe are sorryfor theinconvenience.If you haveconcerns aboutyour balance,we can discussways to helpI understandhow thiscould befrustratingI wouldhappy totake a look atyourstatementsWe appreciatethat you've hadthis Chase cardfor (howevermany) years...Thank youforchoosingChase!IunderstandyourconcernThank youforcontacting uswith yourrequestI would behappy to helpyou with apaymenttodayI'm sorryyour cardwas stolen,are you ok?Thank you fortheopportunity tohelp resolvethis issueI would behappy toanswer anyquestions aboutour cardsWe appreciateyour businessand will behappy to helpWe arehere tohelp youI'm sorry tohear thatyou're card isnot workingCongratulationson beingapproved forthe new cardI'll checkinto thisright awayWhat you'resayingmakesperfectsense

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being our customer
  2. We apologize and assure you we have taken the steps to correct the error
  3. Thank you for telling us the circumstances of your missed payment
  4. That's a great question
  5. I understand your concern with the late fee
  6. I would be happy to help you today
  7. We are sorry for the inconvenience.
  8. If you have concerns about your balance, we can discuss ways to help
  9. I understand how this could be frustrating
  10. I would happy to take a look at your statements
  11. We appreciate that you've had this Chase card for (however many) years...
  12. Thank you for choosing Chase!
  13. I understand your concern
  14. Thank you for contacting us with your request
  15. I would be happy to help you with a payment today
  16. I'm sorry your card was stolen, are you ok?
  17. Thank you for the opportunity to help resolve this issue
  18. I would be happy to answer any questions about our cards
  19. We appreciate your business and will be happy to help
  20. We are here to help you
  21. I'm sorry to hear that you're card is not working
  22. Congratulations on being approved for the new card
  23. I'll check into this right away
  24. What you're saying makes perfect sense