What you'resayingmakesperfectsenseI'm sorry tohear thatyou're card isnot workingI'm sorryyour cardwas stolen,are you ok?If you haveconcerns aboutyour balance,we can discussways to helpThat's agreatquestionWe appreciateyour businessand will behappy to helpThank you fortheopportunity tohelp resolvethis issueThank youforcontacting uswith yourrequestI understandyour concernwith the latefee Congratulationson beingapproved forthe new cardI understandhow thiscould befrustratingThank youfor beingourcustomerI would behappy to helpyou with apaymenttodayIunderstandyourconcernWe apologizeand assure youwe have takenthe steps tocorrect the errorI would behappy toanswer anyquestions aboutour cardsWe appreciatethat you've hadthis Chase cardfor (howevermany) years...I would behappy tohelp youtodayI wouldhappy totake a look atyourstatementsI'll checkinto thisright awayThank you fortelling us thecircumstancesof your missedpaymentWe arehere tohelp youWe are sorryfor theinconvenience.Thank youforchoosingChase!What you'resayingmakesperfectsenseI'm sorry tohear thatyou're card isnot workingI'm sorryyour cardwas stolen,are you ok?If you haveconcerns aboutyour balance,we can discussways to helpThat's agreatquestionWe appreciateyour businessand will behappy to helpThank you fortheopportunity tohelp resolvethis issueThank youforcontacting uswith yourrequestI understandyour concernwith the latefeeCongratulationson beingapproved forthe new cardI understandhow thiscould befrustratingThank youfor beingourcustomerI would behappy to helpyou with apaymenttodayIunderstandyourconcernWe apologizeand assure youwe have takenthe steps tocorrect the errorI would behappy toanswer anyquestions aboutour cardsWe appreciatethat you've hadthis Chase cardfor (howevermany) years...I would behappy tohelp youtodayI wouldhappy totake a look atyourstatementsI'll checkinto thisright awayThank you fortelling us thecircumstancesof your missedpaymentWe arehere tohelp youWe are sorryfor theinconvenience.Thank youforchoosingChase!

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What you're saying makes perfect sense
  2. I'm sorry to hear that you're card is not working
  3. I'm sorry your card was stolen, are you ok?
  4. If you have concerns about your balance, we can discuss ways to help
  5. That's a great question
  6. We appreciate your business and will be happy to help
  7. Thank you for the opportunity to help resolve this issue
  8. Thank you for contacting us with your request
  9. I understand your concern with the late fee
  10. Congratulations on being approved for the new card
  11. I understand how this could be frustrating
  12. Thank you for being our customer
  13. I would be happy to help you with a payment today
  14. I understand your concern
  15. We apologize and assure you we have taken the steps to correct the error
  16. I would be happy to answer any questions about our cards
  17. We appreciate that you've had this Chase card for (however many) years...
  18. I would be happy to help you today
  19. I would happy to take a look at your statements
  20. I'll check into this right away
  21. Thank you for telling us the circumstances of your missed payment
  22. We are here to help you
  23. We are sorry for the inconvenience.
  24. Thank you for choosing Chase!