Conserveda policyCheckedOLRRNotesCustomeris fromFloridaHelped anagent onthe helplineSpoketo aspouseProcessed a loan requestCustomerthankedyou byname!OfferedthesurveyWentreadyright aftera callSent apolicysummaryPromotedthe onlinewebsiteCustomer says “Trust- Stage”Someone asks about weatherEmailedan onlineaccountset upDeescalateda callerSet up newbillingmethod withcardinformationCustomeris from IowaDiscussedDividendsTransferreda customerto salesEmailed a change of beneficiary formTalked tosomeonethat isverbal authUpdatedanaddressSaid ‘Goodmorning inthe teamchat!’ReviewedcurrentcoverageConserveda policyCheckedOLRRNotesCustomeris fromFloridaHelped anagent onthe helplineSpoketo aspouseProcessed a loan requestCustomerthankedyou byname!OfferedthesurveyWentreadyright aftera callSent apolicysummaryPromotedthe onlinewebsiteCustomer says “Trust- Stage”Someone asks about weatherEmailedan onlineaccountset upDeescalateda callerSet up newbillingmethod withcardinformationCustomeris from IowaDiscussedDividendsTransferreda customerto salesEmailed a change of beneficiary formTalked tosomeonethat isverbal authUpdatedanaddressSaid ‘Goodmorning inthe teamchat!’Reviewedcurrentcoverage

Agent Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conserved a policy
  2. Checked OLRR Notes
  3. Customer is from Florida
  4. Helped an agent on the help line
  5. Spoke to a spouse
  6. Processed a loan request
  7. Customer thanked you by name!
  8. Offered the survey
  9. Went ready right after a call
  10. Sent a policy summary
  11. Promoted the online website
  12. Customer says “Trust- Stage”
  13. Someone asks about weather
  14. Emailed an online account set up
  15. Deescalated a caller
  16. Set up new billing method with card information
  17. Customer is from Iowa
  18. Discussed Dividends
  19. Transferred a customer to sales
  20. Emailed a change of beneficiary form
  21. Talked to someone that is verbal auth
  22. Updated an address
  23. Said ‘Good morning in the team chat!’
  24. Reviewed current coverage